So, apparently understanding the basics of the Internet and TCP/IP packets is so hard to grasp that even +Bell Canada
's LEVEL 3's tech support supervisors can't even understand what packet loss is, and how it affects everything.
Instead, they try to blame the equipment (rules out by bypassing it), or my particular setup for it. I didn't know loading Google Search in Chrome was that much of a complicated professional use case.
I used to like their support because last time I had absolutely zero issues escalating a DNS issue with a simple dig log, but this time I got them a fucking MTR and Wireshark log showing that some times SYN packets are not going through. Tier 3 flat out admitted they just don't even have the communication means to escalate to networks, and that anyway they don't give a shit because they only support grandmas watching videos on YouTube because that's what 99% of the people do.
Really tempted to switch to Vidéotron, but cable is garbage. Really wish there was an ISP that gives you a link and that's it. Real network issues with logs or gtfo. Everyone happy. But noooo, gotta go through incompetent tech support because cheap.
What pisses me off the most is that my fucking dedicated server
costs me less than my home internet, and in less than 15 minutes I would have a tech confirm the issue and have someone dispatched to fix it. With the now 4 hours I've wasted on the phone with Bell escalating everywhere, plus the complaint someone will have to review and listen through the recordings, it would have cost them less to just open the fucking ticket with networks. Any competent network guy would troubleshoot my simple issue in minutes. Why is this so needlessly complicated???