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IT Positive - Chelmsford
25 followers -
Complete IT Advice, Support And Delivery
Complete IT Advice, Support And Delivery

25 followers
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With increased threat protection and simplified management, managed #security services can help close the #IT security gap. Call us to get started.
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An effective business continuity solution allows you to have 24x7x365 access to data, hassle free! #businesscontinuity #24/7 #data #recovery
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As a business leader, it's important for you to not only understand what the cloud is, but to understand how it affects your role. #cloudworking
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Looking for new devices for your business? Use us to work out which #machine would be best for you and your team. #devices #mobile #teamwork #collaboration #freshtech
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We've launched into 2018 by bringing new value to Office 365 subscribers, with great updates that enhance how teams work together and unlock new ways to create and manage content across devices. #O365 #365 #software #outsidethebox
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Did you know 79% of SMBs (small to medium sized businesses) don’t have an incident response plan? It’s time to strengthen your #IT security strategy. #SMB #BDR
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From lost laptops to hacked connectivity, security risks increase exponentially when you have remote workers. But there are ways you can protect against these threats and give your team the flexibility of remote working. #protect #AV #BDR #risk #laptop #remote
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Migrate your #files from #SharePoint on-premises document libraries or your on-premises file shares and easily move them to #Office 365.
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Why would a client choose an ongoing support contract (with the ongoing financial commitment) instead of a simple pay-as-you-go option?

It’s a question we’re often asked and here’s why:

Budgeting
It’s easier to budget when you know the costs for the year ahead. Like most IT companies, our support contract includes all labour, travel and call-out fees. The only additional costs are for any replacement parts. Compare this with an unexpected bill for a hard drive failure, where the cost of the actual physical disk is minor compared to the labour charge for installation and restoring data.

Priority and speed of response
Any client who has an ongoing support contract immediately takes priority over PAYG clients, so where speed of response is an issue, a support contract could prove the way to go. Of course, we always aim to deal with all clients as quickly as possible and all calls are prioritised as urgent, important, or not time-critical. If our engineers are working on a PAYG client, they would be diverted to a contract client, if an urgent issue comes up.

Pro-activity
The most important advantage, for most of our clients, is that we can be proactive in managing our client’s computers. This ensures that they seldom cause a problem in the first place. Our online portal monitors their systems, reporting and alerting us about issues such as viruses, potential hard drive failures, windows updates, system performance and many other issues that could cause an interruption to the smooth running of a client’s computers and business.

Our ideal is to never have to send engineers out on-site, so the more proactive we can be, to ensure a client’s computers continue running smoothly, the better for us and the better for our clients. There is no greater compliment to me, than when a client says “we haven’t seen your engineers for months”.

If you want a more accurate budget for your IT support costs, like the idea of a proactive approach so your staff aren’t interrupted by system failures, and consider speed of response a priority, then perhaps an ongoing...

Read the full content here: http://ow.ly/vCNh50eQAMN
#payg #contract #support #IT
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