Boston Globe's IT really is messed up. On Tuesday, I signed up for a digital subscription so I could post a comment on the article they ran on Bootstrap.
Click link to comment
Site reports that I have to log in
I log in
Contact customer support who contacts tech support who replies that this is a known problem but they don't have a resolution. Next day, call customer service to request a refund. They tell me my subscription isn't yet active (due to activate later this week).
Why wasn't I informed that there would be a several day lag for this when I signed up? Because the system handles your subscription at the first available opportunity (begging the question of how a digital subscription can take several days to activate). Asked again for the refund since I paid for a service that I didn't receive.
Call gets forwarded to customer advocacy (my request is apparently outside the scope of the billing dept), which keeps me on musac for 15 minutes before a recording says that they are too busy and I should leave a callback number.
And of course, one can't even cancel a subscription (which auto renews by default) without a phone call to customer service. So I expect there's a lot more musac in my future over the next week.
No wonder newspapers are struggling ...