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Robert Bacal
Works at Bacal & Associates
Attended Concordia University
Lives in Casselman, Ontario
247 followers|32,629 views
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Robert Bacal

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I haven't yet had a chance to check out this webinar but hope to during the next week. Since participation is limited, I thought I'd let others know. Here's the blurb:

Moving from Traditional to Ongoing Conversation Featuring HR Thought Leaders from Lionsgate! Watch this free on-demand webinar to learn more.

45% of managers are struggling to keep up-to-date with their company’s performance management philosophy, and are looking for a better way to be educated around how to handle employee performance management conversations.

Watch the webinar and learn:

How Lionsgate implemented a new process to engage employees and managers in an ongoing conversation on performance management
Best practices for helping employees understand the value of your company’s performance management philosophy
How technology and multimedia can help drive change management
Free On-Demand Webinar to Webinar: Lionsgate Transforms Performance Management Moving from Traditional to Ongoing Conversation Featuring HR Thought Leaders from Lionsgate! Watch this free on-demand webinar to learn more.
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Robert Bacal

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Gregg Allman with 10 year old guitar wizard.
 
Gregg Allman Band with 10 year old Brandon Niederauer playing Hot Lanta 10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody AuditoriumGregg Allman Band with 10 year old Brandon Niederauer playing Hot Lanta 10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody Auditorium
10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody
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Love to watch these young ones working their way up the ladder!
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Robert Bacal

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Looking for a performance management and employee appraisal form that makes sense, is simple, and is proven in the world, and does NOT use ratings or other useless metrics?

Here's a barebones blank form that exemplifies the Hooper-Bacal Model of Performance Management as explained at http://performance-appraisals.org/Bacalsappraisalarticles/articles/hooperbacal/index.htm

Free to use, reproduce, etc, but please give credit to Robert Bacal.
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Robert Bacal

Video´s  - 
 
Colin James, an amazing vocalist and guitarist who's mastered pretty much every style of blues from acoustic to rock based to horns included bands. His website is http://www.colinjames.com
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Robert Bacal
owner

Discussion and The Music  - 
 
11 year old Guitar Boy Wonder Brandon Niederauer has played with and toured with many bands and musicians, including the Allman Brothers performs in
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Robert Bacal
owner

Discussion and The Music  - 
 
Amazing. Jimmy Bowskill, Blues prodigy at 11 yr.s old in 2002
Jimmy Bowskill played the Kenner Collegiate Coffee House in 2002 when he was 11 years old. This rare footage features him playing "That's Alright" in
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Have him in circles
247 people
Stephanie Cross's profile photo
Yasmine Lysandre's profile photo
Chantale Brou's profile photo
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Robert Bacal

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We'll be ending this offer for a free copy of Learn To Fight Fair tomorrow - SUnday Aug 28th in the late evening EDT. There' will be more free giveaways after labor day. So, get it while it's available before it becomes a pay for guide.
 
Learn To Fight Fair LearnBytes Helpcard (Download)

Free this weekend, or less time.

When you argue, is your goal to win even if the other person gets hurt?

If so, you are at risk of losing the people who are most important in your life, at home and at work. Divorces are way to frequent and one reason is that couples don't know how to disagree without hurting each other. It's the same at work. Can you afford to alienate your boss, or co-workers? Are you willing to deal with that pain over the long haul?

Hopefully not!

We all have conflict at home and at work. What counts is how we choose to handle it.

No relationship is without fighting and arguing. What distinguishes relationships that work from those that don't is how the arguing is done. You can learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future.

Many of us haven't had a chance to learn fair fighting. Even the best of us sometimes strike out in anger, at least verbally, and poison the environment that, if we took time to think, we care about.

That brings us to our Learn To Fight Fair Helpcard, a fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers

Content
Written by conflict expert author Robert Bacal, Learn To Fight Fair Helpcard provides you with specific instructions so you can argue, disagree, and even fight in constructive ways that will enhance the relationships, rather than destroy it. This 2 sided 8.5 x 11 inch card describes the fifteen "dirty fighting" techniques you need to eliminate, and over eighteen specific techniques you can use today to "fight fair". Here's how it's broken down:

Introduction to Fighting Fair
Fighting Fair In A Nutshell
Eliminating Dirty Fighting
Arguing Constructively
Specific Fight Fair Techniques
Planning To Fight Fair
Each of these strategies is explained.

Take the first step in building a better, harmonious relationship with those you care about. For the sake of your spouse. For the sake of your children. For the sake of your coworkers. But above all, for YOUR sake.
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Robert Bacal

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Learn To Fight Fair LearnBytes Helpcard (Download)

Free this weekend, or less time.

When you argue, is your goal to win even if the other person gets hurt?

If so, you are at risk of losing the people who are most important in your life, at home and at work. Divorces are way to frequent and one reason is that couples don't know how to disagree without hurting each other. It's the same at work. Can you afford to alienate your boss, or co-workers? Are you willing to deal with that pain over the long haul?

Hopefully not!

We all have conflict at home and at work. What counts is how we choose to handle it.

No relationship is without fighting and arguing. What distinguishes relationships that work from those that don't is how the arguing is done. You can learn to fight fair, and actually reduce the negative effects of disagreement while reducing the chances of arguments in the future.

Many of us haven't had a chance to learn fair fighting. Even the best of us sometimes strike out in anger, at least verbally, and poison the environment that, if we took time to think, we care about.

That brings us to our Learn To Fight Fair Helpcard, a fast way to learn what to do and not do -- and something you can share with others you tend to argue with; friends, family or co-workers

Content
Written by conflict expert author Robert Bacal, Learn To Fight Fair Helpcard provides you with specific instructions so you can argue, disagree, and even fight in constructive ways that will enhance the relationships, rather than destroy it. This 2 sided 8.5 x 11 inch card describes the fifteen "dirty fighting" techniques you need to eliminate, and over eighteen specific techniques you can use today to "fight fair". Here's how it's broken down:

Introduction to Fighting Fair
Fighting Fair In A Nutshell
Eliminating Dirty Fighting
Arguing Constructively
Specific Fight Fair Techniques
Planning To Fight Fair
Each of these strategies is explained.

Take the first step in building a better, harmonious relationship with those you care about. For the sake of your spouse. For the sake of your children. For the sake of your coworkers. But above all, for YOUR sake.
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Robert Bacal
owner

Discussion and The Music  - 
 
Colin James, an amazing vocalist and guitarist who's mastered pretty much every style of blues from acoustic to rock based to horns included bands. His website is http://www.colinjames.com
1
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Robert Bacal
owner

Discussion and The Music  - 
 
Gregg Allman Band with 10 year old Brandon Niederauer playing Hot Lanta 10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody AuditoriumGregg Allman Band with 10 year old Brandon Niederauer playing Hot Lanta 10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody Auditorium
10 year old Brandon Niederauer joined Gregg Allman on 1/3/13 in Daytona at the Peabody
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Robert Bacal
owner

Discussion and The Music  - 
 
The Blues isn't just American. Here's a blues performance from Norway featuring...well, I'm not sure of their nationalities.
Ashesh and Nekhvam played their song In my Brothers Blues from their album New Spirit.Written by Mr Jon Gangdal.September 17
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Robert Bacal

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Some new free ebooks in PDF format added to the collection, a complete guide to Windows 10, and how to manage your LinkedIn profile, and a lot more no cost books.
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Robert's Collections
People
Have him in circles
247 people
Stephanie Cross's profile photo
Yasmine Lysandre's profile photo
Chantale Brou's profile photo
Josh Bersin's profile photo
Hakm Ayesha's profile photo
Humberto Fortuna's profile photo
MyCustomer's profile photo
Rachel Stroud's profile photo
US ABRASIVE DIAMOND TOOLS's profile photo
Work
Occupation
Management and Business Consultant, Trainer, Book Author
Employment
  • Bacal & Associates
    CEO, 1992 - present
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Casselman, Ontario
Previously
Montreal, Quebec - Winnipeg, Manitoba - Toronto, Ontario
Story
Introduction
Robert has been providing customer service information and expertise to clients for over 20 years, first with the Manitoba Government, and then with Bacal & Associates. Robert developed the first customer service program for Manitoba government to help government employees deal with difficult, aggressive and even potentially violent customers. Since then, he's advanced the art of defusing customers, and has delivered his Defusing Hostile Customers Seminar to several thousand customers, ranging from those working in the security and immigration enforcement fields, through to teachers, principals and social workers.

As a result of requests for customer service help, he wrote the Defusing Hostile Customer Workbook, essentially a seminar in a book to help those that could not attend his seminars. He followed up with Conflict Prevention In The Workplace - Using Cooperative Communication, a book intended to help people reduce the unnecessary and usually destructive conflict in their lives.

In 2004 he authored Perfect Phrases For Customer Service, published by McGraw-Hill, a unique approach to helping people learn to interact more effectively with customers. In addition he is the author of The Complete Idiot's Guide to Dealing With Difficult Employees (Alpha Press), and a number of other books on management, through McGraw-Hill. Want to see a list of titles, click here.

Bacal & Associate seminars on customer service break out of the cookie cutter mold training available elsewhere. Each seminar is based on a needs assessment done with the client to determine content. Real examples from the client's workplace are included. For more information, please call at (613) 764-0241, since, due to the custom nature of the seminars, details will depend on your needs.

Additional Information

Robert holds a B. A. from Concordia University in Montreal, in Psychology, and an M.A. in Applied Psychology from the University of Toronto (Ontario Institute For Studies In Education. He uses his advanced training in Psychology and communication to draw upon for both the content or his books and seminars in customer service.

Robert is located near Ottawa, Canada, in a small town called Casselman. He is available for seminars within North America, and also for conference and speaking engagements.

The More Personal Bio

Hi. I thought I'd add a more personal flavor to this page, by updating it periodically to let people know what I'm doing these days. I've pretty much made the transition from trainer and keynote speaker to author, though of course, the different roles aren't mutually exclusive. While I still enjoy the contact with people in seminars and at conferences, I've come to HATE the travel part of the process. So, the point is if you need training or a keynote speaker, there's no harm in asking, but I prefer to stay closer to home, which means primarily in the Ontario/Quebec area and the northern U.S. states, such as New York, Vermont, Maine, and so on -- the places that are within driving distance.

Lots of future plans, most having to do with the creating and release of new publications. Last year (2010) I completed a number of new editions and new books -- in fact, I believe there were six in total. This year, we've already released If It Wasn't For The Customers I'd Really Like This Job. Next is the rewriting of Performance Management -- A Briefcase Book for McGraw-Hill, and then we get into some new material, and that's the stuff I can't talk about yet. Last year was one of writing obligations, while I hope 2011 will be a year of writing innovation for me.

Finally (for now), I'm turning my learning in the direction of becoming a better writer. I not even close to the level I want to be at (see, that's not a properly written sentence), so I'm involved in some study and ongoing work to learn my new craft and really, my ultimate vocation. At 57, you just have to shake up stuff sometimes.
Education
  • Concordia University
    Psychology
Basic Information
Gender
Male
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