Last night I decided to search for a book at this store, so I started on the website, found the book for $37.06 with the options "Add to Bag" or "Pick up in store". I selected pick up in store at the Downtown Minneapolis MN location, entered in my information, signed up for a text message notification when it was on hold, and went to bed. This morning I had not heard anything, nor received an e-mail, so I decided to call the store. The clerk on the phone seemed a little upset that I called to see if my future purchase was on hold since they already had sent me an e-mail, but assured me it was there under my name. I had received neither text nor e-mail yet, but I blew the rudeness off since they had my book on hold. Today is my day off work, so my significant other and I decided to bus to downtown Minneapolis, a 45 minute commute, for the sole purpose of picking up this book. When we arrived at the store, we were directed to the register where the cashier found the book and told us that it would be $59.99 plus tax. I said there must be some mistake because when I clicked on "Pick up in store" the price was $37.06, a whole $22.93 different. She refused to match the online price from your own website, even after I explained that the whole reason we commuted to the store was to pick up the book, and if the price difference was apparent on the website, which it was not, I would have just ordered it online in the first place. She summoned the manager for us, and the manager flat out told us that she would not honor the price, said she understood why we were upset, agreed that the website was deceiving when I showed it to her on my smartphone and showed her what a customer sees, and then we were turned out of the store empty handed. I was so upset that I was shaky on my 45 minute bus-ride back home. This is the worst and most deceiving retail experience I have ever had.
I purchased the book on Amazon for even less, with zero hassle, and I suggest you do the same. No wonder why these brick and mortar stores are dropping like flies.