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Bruce Gelletly
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I recently had Total Cycle mount and balance two tires for my KLR650. The rear tire was mounted correctly and front tire was mounted incorrectly. It was mounted in the wrong rotational direction. I called them to report problem at 6pm on Tuesday and their published hours say they are open until 8pm. There was no answer so I left a message. When I spoke with John the next day he suggested that the original tire must have been on backwards and assured him that wasn't the case. I then returned to the shop to have it mounted correctly. I picked up the tire and took it home and installed it on my bike and noticed that the bead was not seated correctly. I called again and he said to bring it back and they would "just pop that out for me". I would be suspect of the mechanical aptitude of this company.
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Quality: Poor - FairAppeal: Poor - FairService: Poor - Fair
Public - 4 years ago
reviewed 4 years ago
1 review
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