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Erin Dente
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I suppose this is the letter that started it all. If so many people hadn't asked me to read this letter to them, I would never have decided to put a few letters on line and Dear Customer Relations would never have been born...

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Dear Customer Relations was Book of the Day at Unbound today. Lots of tweeting about the book. Lots of visitors on the website:

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Hi everyone. I you have any funny stories relating to bad customer service, please share them with Dear Customer Relations. I collect funny complaint letters and would love to read yours. The best get posted on the website and the very best will be included in the forthcoming book: www.unbound.co.uk/books/dear-customer-relations
Thank you.

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Physically 'laugh-out-loud' - not LOL. - funny.

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I loved Virgin America - the best planes, fantastic service and edible food.  Sadly, quality performance seems less of a priority now that VA is profitable.

It is worth noting again that I didn’t fly BA because I couldn’t.  VA destinations remain limited including complete lack of service to hubs like Houston (4th largest US city) and Atlanta.  

Two things in particular sparked my real aggravation, the lack of notification and VA’s insistence that they were not ‘allowed’ to reinstate my points.  Not allowed by whom?   

http://bit.ly/1jp78wE
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Dr. Susan Chew, DVM - an amazing woman whose care and grace helped transform Ellington's death into a celebration of his life.

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These notebooks are fantastic!  They added a link feature which is superior to all other scanning/linking (Evernote/Moleskeine).  BUT they don't have this for android yet!  Help make it happen bring the swedes over the droid side! -e

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