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Florida Business Software Solutions
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Enabling business success through innovation
Enabling business success through innovation

7 followers
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Stay out of the heat and check out all the things flbss.com has to offer to further your business success.
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Showing a quick demo using SouthWare mobile sales portal. See how SouthWare's mobile capabilities have the potential to increase your sales efficiency.
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Weekly update from FLBSS, announcing winner of week 1 of our scavenger hunt, this weeks scavenger hunt item will be described, as well as weekly training topics.
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 FLBSS weekly update, announcing this weeks summer scavenger hunt winner, this weeks scavenger hunt item, and upcoming training.
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 FLBSS weekly update, announcing this weeks summer scavenger hunt winner, this weeks scavenger hunt item, and upcoming training.
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Hear what FLBSS has in store for the month of July. Win $25 AMEX card, tech tips, training, and a once in a lifetime deal from SouthWare.
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We are excited to announce our new video series! Stay tuned!
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6 Ways Preventative Maintenance Systems Can Positively Impact Customer Satisfaction

Implementing a good preventative maintenance plan not only keeps your equipment in great condition it is also the key to maintaining a sustained relationship with your customers. Which allows for things to move smoothly and stay ahead of necessary repairs. Through billing, scheduling, inventory insights, mobile, maintenance, technician monitoring, and empowering the technician, preventative maintenance allows you to be proactive with your customer. Building this type of relationship with your customers will not only reduce inventory carrying costs but also give them piece of mind knowing you are taking care of everything.
1. Billing and Cash Flow: One crucial and sometimes challenging component of many businesses is tracking what parts and services are included within a preventative maintenance contract compared to which are not included. Therefore having the ability to differentiate for each customer and customer location is crucial. The implementation of coverage codes allows you to take control.
2. Preventative Maintenance Scheduling: This provides businesses with an equipment-servicing schedule as well as a list of supplies for jobs and what needs to be done once they reach the job site. Implementing and executing a schedules maintenance timeline allows you to proactively service customers.
3. Inventory: This likely has the largest influence on customer satisfaction. Consistently and correctly completing the job in one visit builds confidence and trust from your customers.
4. Mobile Tech: Through the use of mobility technicians are able to pull up service orders on their tablet, laptop, or smart phone in order to see what service tickets they are assigned.
5. Maintenance: A great preventative maintenance system allows for you to be on top of appointments so you are the one contacting your client not the other way around.
6. The Technician: An effective preventative maintenance system allows you to monitor your technicians’ actions and time in the field, which in turn saves you money.
Now you just need to find the right preventative maintenance system. SouthWare is the answer and allows your company to easily implement these six crucial procedures.
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