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Velaro Live Chat
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Make Every Chat Better Than the Last(TM).
Make Every Chat Better Than the Last(TM).

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Velaro Live Chat's posts

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Choosing the right live chat vendor is crucial – uncover 4 key reasons why Velaro will drive revenue and increase conversion. https://www.velaro.com/4-reasons-why-basic-live-chat-software-will-always-disappoint/

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Learn how healthcare providers and companies across the industry are leveraging live chat to provide their customers with online support. https://www.velaro.com/top-4-ways-live-chat-is-used-in-health-care/?utm_source=LinkedIn_Organic&utm_campaign=Healthcare_Blog&utm_medium=Social

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When you combine quantitative data and survey responses with proactive performance management tools, what do you get? A training process for supervisors to provide their agents with live chat “coachable moments” which ultimately results in a higher ROI. https://www.velaro.com/where-metrics-meet-mentorship-live-chats-coachable-moments/

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Even though your live chat provider isn’t storing sensitive patient data, they are still dealing with it. With that in mind, it is important to maintain HIPAA-compliance. Ask these questions and protect your organization – and your patients. https://www.velaro.com/what-makes-live-chat-hipaa-compliant-or-not/

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Excited to announce that we have released a feature that will allow for chatbot integration within our live chat. Learn more: https://www.velaro.com/news/velaro-live-chat-releases-chatbot-integration/

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From our customer service horror story submissions, we noticed some common trends. Avoid these poison apples in order to obtain a happily-ever-after. https://www.velaro.com/turn-customer-service-horror-stories-into-happily-ever-afters/

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For Customer Service Week (and Halloween) in October, we conducted a survey on bad customer service experiences. Check out some of our favorite submissions: https://www.velaro.com/5-real-life-customer-service-horror-stories/

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In a recent Customer Service Manager magazine article, Velaro President Alex Bloom weighs in on ensuring patient privacy when using live chat in health care. Read the full article here: https://www.velaro.com/news/velaros-alex-bloom-featured-customer-service-manager/

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Providing live chat on eCommerce websites can give retailer’s an edge over the competition. With that in mind, we have provided an integration between Velaro Live Chat and Magento Commerce. http://bit.ly/2g3MBUU

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Retailers can surpass holiday shopping expectations and maximize profits by leveraging live chat in these four ways. https://www.velaro.com/cash-in-on-online-holiday-shopping-live-chat/
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