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lisa ables
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lisa ables

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I ordered a special size dress for my daughter's wedding. Before doing so, I made sure of the return policy which even included that if the dress did not fit, they would pay to have it altered. The policy further stated that if the dress was a special size it could not e returned unless there was a complaint with the quality of the dress.  I understood further that there would be a restocking fee. I called to get an authorization to return because I did not like the quality, among other things. The dress did not look like the picture as far as quality was concerned. When I spoke to Amy to get a return authorization she stated that I cannot return it because I ordered a special size. Their policy creates an exception to returning a special size dress which allows in cases of poor quality, otherwise I would have not ordered it.  The company told me to prove that the dress quality does not look like the picture quality. This company is so unethical.  They finally said I could return with a 50% restocking fee but I would have to pay for shipping. This is unacceptable as I would basically still be paying for the dress.
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