The National September 11 Memorial & Museum's profile photo
The National September 11 Memorial & Museum
Memorial Park
Today 9:00 am – 8:00 pm
Contact Information
Greenwich St & Liberty St New York, NY 10006
Greenwich Street & Liberty StUSNew YorkNew York10006
Memorial Park, MuseumToday 9:00 am – 8:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 8:00 pmSaturday 9:00 am – 8:00 pmSunday 9:00 am – 8:00 pm
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Review Summary
116 reviews
5 star
86 reviews
4 star
14 reviews
3 star
6 reviews
2 star
3 reviews
1 star
7 reviews
"Amazing and eye opening experience."
"Lines everywhere, crabby security guards, walk, walk walk."
"It is solemn and uplifting at the same time - a great place for reflection."
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Rich Hargrave's profile photo
Rich Hargrave
in the last week
A few things from a "local", who was in NYC on "911"... First, despite how this area is often treated, please remember its a memorial. There's too much commercialism. Almost 3,000 citizens were killed here. Please keep that in mind. Secondly, its an amazing tribute. Both the museum and the memorial are incredible. If your visiting the museum I'd strongly recommend the guided tour; otherwise it's almost overwhelming. You could literally spend a whole day here. They do an amazing job in describing the tragic events of this day, as well as framing the historical relevance. Get there earlier than you plan, its crowded. Good bless the USA.
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Linda J's profile photo
Linda J
a year ago
I recommend going online and reserving your date and time slot because there are two lines (one for reservations and one for same day). The line with the reservations definitely goes faster and remember to print out your tickets beforehand. The confirmation email after you reserve your time and the memorial website clearly gives you specific directions and updates. Admission is free to the memorial (although there is a $2/ticket booking fee). You will have to go through security, but it’s not that big of a deal. The staff inside the memorial has pamphlets which contains the mission statement, overview of the day, info on the original world trade center, info about the memorial, names on the memorial, the survivor tree and the 9/11 memorial museum. I recommend getting one of these pamphlets because it is helpful to read as you’re walking through the area. There are no other informational pieces at the memorial (at least not yet). Another piece of information is that the 9/11 Memorial remembers victims’ birthdays every day by placing a single white rose in their names. The memorials are beautifully done. One cannot explain the feelings and emotions you experience being there.
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Chris Samila
9 months ago
A brilliant and moving memorial. Definitely cried quite a bit moving through the various exhibits, especially the audio recordings left for loved ones on answering machines. Left feeling proud of all those that gave so much that day. I'm hopeful that our country never forgets or relives a similar tragedy.
Glenn Krieger's profile photo
Glenn Krieger
11 months ago
The memorial is very well done. We really appreciated the tour that we took. The guide was very knowledgeable and kept the more somber, yet educational attitude which is the essence of the memorial. I loved the way that the memorial focused more on the victims than the actual events of 9/11. The tour was also completely appropriate for my 3 children (10,10, 14) and there isn't anything too graphic for kids, IMHO. I would have given it 5 stars but the cost is just insulting. I found myself in the room with the profiles of every victim and I could have read their stories for days. They were regular people like you and me who simply showed up for work or got on a plane that day. The way the memorial did the computer profile system was perfect. A couple of tips: 1. If you do buy tour tickets, they sell out really fast, so buy them way in advance online. We showed up for our 6:30 tour and with the museum closing at 8pm, we only got 25 minutes to tour the rest of the memorial. If you can, show up way early and see the entire site, then enjoy the memorial tour. OR, 2. The way I would do it again is to simply buy tickets and follow a tour in progress. The tour guides speak loud enough that you can hear them well and they don't care if you 'piggyback' the tour. Then, go back to see whatever you want. ONE FAVOR: Regardless of where you're from, US or not, please, please, please tell your kids that it's really disrespectful to take selfies in front of rubble or act flippant when taking pictures or walking around the memorial. It was clear to us that a lot of parents didn't properly explain to their kids that this is a MEMORIAL and it was really insulting to me and the memory of those who lost their lives right there.
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Katie Cortes's profile photo
Katie Cortes
5 months ago
This was an amazing experience. While I found the whole area of the World Trade Center to be very haunting, this Memorial pays deep respect to those lost in the 9/11 terrorist attack. This is definitely something that everyone visiting NYC should visit.
Louise Fitzgerald's profile photo
Louise Fitzgerald
2 weeks ago
I'm a volunteer docent at the national September 11 memorial and museum. It is a honor to be here to represent all those who lost their lives and respond to visitor's questions and emotions.
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Eric Sturm
2 months ago
This is a must-see if you're in New York City. Never forget. And thanks to the tasteful memorial, we will not easily forget.
Jfrtbikg Kdhjbeep
8 months ago
I chose good because of the tribute in which it stands, i have not visited the site myself ..... "GOOD" review as it is in memorial to the victims of such tragedy. The good people who perished, those who planned, and those who labored this wonderful project ..... ty ENRON :-)