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Ken Ong
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Ken Ong

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...as their operations scale, the real barriers to growth aren't around the ingenuity of value-added implementations; they're in the lag-behind, necessary evil support systems and three-quarter baked infrastructures desperately attempting to support them...

It may sound paradoxical but if your very best people aren't directly involved in fixing your organization's most persistently boring processes, then you are failing as a leader and value-added manager. Get your best people excited about transforming the dull, boring and essential.
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