Could Healthcare.gov Defects Have Been Avoided?+Greg Mooney
Whether you love the Affordable Healthcare Act or think it’s a sign of the Apocalypse, there’s one thing that’s certain – the Healthcare.gov website didn’t work as well as Washington would have hoped.
On Sunday, federal officials announced that the online marketplace needed design changes as well as more server capacity to improve the website performance. But subsequent announcements from the administration indicate that this is more than just a capacity and design issue – in fact, the issue may involve how the site was coded and how it was tested in pre-deployment.
Here’s the background — on October 1, consumers were offered the opportunity to begin shopping for new insurance policies in the government’s online marketplace. Some states handled their online marketplaces themselves, but 36 states relied on the federal government for the creation, hosting and operation of their portals.
As of Friday, more than 9 million people had attempted to access Healthcare.gov in search of insurance coverage. Tens of thousands were able to start the application process, but due to software glitches, only a few thousand were able to successfully create accounts, and even fewer were able to select a policy.