Response from the owner - 2 years ago
Debra I don,t know who you are. I do know which vehicle you are referring to. It belongs to Mary.The accusations you have made here are simply not true. We Repair 20-50 cars per week and have been doing this for many years. If we ran a business the way you portrait us, this page would be full of complaints and we would not have An (A) rating as an accredited business with the BBB. You didn't mention the 6 weeks was over a several month period. I'm sorry the car would not duplicate it's dying and no start problem when it was at our shop. We can't make it mess up. The parts you are claiming are used, are a Flywheel, that was purchased at Five Star Ford.
The so called incompatible Starter, (by this we mean was not purchased from a Ford Dealer) was purchased at O'Reillys auto parts. Both of which you were never charged for. And we never charged you for the hours and hours we spent trying to make it duplicate the dying and no start issues.We did find in checking out the car, that the transmission had an 1/8th.inch of metal in the pan and was in serious need of repair.Which was authorized and paid for. If the transmission is really leaking its covered under warranty.We will be glad to take care of it.
God bless you