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YouTrack

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Read the blog post to find how to support multiple customers in a single YouTrack 5.2 thread:
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YouTrack 5.2 introduces 'work item' type, multiple customers support in a single issue thread and more! Check what' new for the details:
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Drag Files Anywhere in YouTrack! Watch one minute video:
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YouTrack 5.1.1 is out! Check what's new and get the latest version now:
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Learn how to configure your Help Desk project in YouTrack 5.1. Simply follow step-by-step instructions, provided in this blog post:
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Mykola Shvachka's profile photoLuca Tavoletti's profile photoDmitry Tsitelov's profile photo
 
It will be greate feature and big plus to convenience if you add 'Spent Time' field near 'Estimation' fiels on 'Board Fields'(Agile Board).  
Best Regards.
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Have them in circles
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YouTrack

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Watch 3 minutes video to learn what's new and cool in YouTrack 5.2:
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Shay Hurley's profile photoAndrea Sciamanna's profile photo
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Introducing three best ways to configure a cross-project Agile board in YouTrack. Take at least two projects and follow the instructions: 
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James Fletcher's profile photosergey miryanov's profile photo
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YouTrack 5.1.2 is released! Update your  server to the latest version now:
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Is it possible to configure multi-level Agile boards in YouTrack, and does it support epics? The short answer is yes. Read on to learn more.
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Watch 5 minutes screen-cast briefly covering new features added to YouTrack 5.1:
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The Agile Issue & Project Tracking Tool — by JetBrains
Introduction
YouTrack is an innovative, keyboard-centric Agile issue tracking and project tracking tool. Advanced search. Batch modification. Extensive shortcuts. Manage your issues, bugs, tasks and features with ease. Customize all issue fields and create workflows to track your projects just the way you want. Arm your team with the best visualization of your daily activities, using Scrum, Kanban or both. 
YouTrack is available as s stand-alone application or as a hosted in the cloud service, both with a free version for 10 users!