Response from the owner - a month ago
Dear Valued Customer,
First and foremost, thank you for your business! We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to know that you enjoyed your experience with Adriana and Ernie, and we hope that you felt like part of the family during your visit!
We're disappointed to hear that you weren't completely satisfied with the trade appraisal process. Off Lease Only makes it a practice to ALWAYS offer fair market value for any car, even if you don’t choose to buy one from us. This enables us to offer our traditional savings to the customer interested in purchasing your trade.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
We hope to be seeing you soon and assisting you in every way possible.
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer