Response from the owner - in the last week
First and foremost, thank you for your business, and for your loyalty. We appreciate you taking the time to reach out and share your comments and feelings about your experience with our Miami location. With over 850 employees now, we rely heavily on your feedback for quality control.
We’re so glad to hear that you enjoyed your experience with our Miami sales team, and we hope that you felt like part of the family during your visit.
We are very sorry to hear about your experience with the shuttle driver, and appreciate you alerting us to this issue. This is a very important matter, and we’re relieved to hear that our Miami General Sales Manager, Ray, has already been in touch with you regarding this concern.
Our owners, Mark and Eileen Fischer, started Off Lease Only over twenty years ago with two cars, their life savings and a vision to create a different car buying experience. The growth has been phenomenal, with over 150,000 loyal customers now. The growth has happened for two main reasons- saving their customers thousands on their dream cars and genuinely caring about each customer's happiness before, during and after the sale. Off Lease Only is proud to offer the most transparent used car buying experience with no dealer fees, no stress of haggling price and no commissioned sales people.
On behalf of your friends here at Off Lease Only, we look forward to assisting you, in any way we can, to enjoy your new ride!
Your Off Lease Only Customer Care Team – Sharon
On behalf of the owners – Mark and Eileen Fischer