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iBizSoft
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Empowering Cloud Commerce
Empowering Cloud Commerce

36 followers
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Change Management Is Key to Boise State's ERP Cloud Migration
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Oracle Social to Roll Out New Twitter Enhanced Customer Service Solution
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Enhanced Customer Experience
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Why Cloud Talent Management Fits Midsize Business Needs
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Using the next-gen technology to provide faster and more efficient customer service. #ServiceNow #CRM www.ibizsoftinc.com

What separates the mediocre from the excellent? In today’s ever-increasing competitive market, customers appreciate a more personal treatment. Expectations are sky-high, and companies are expected to deliver. No-one wants to wait in the long wait time that is prevalent with the customer-care calling services. They want their answers, and they want it fast. Companies who succeed in understanding this achieve higher customer satisfaction figures as compared to their peers. Studies show that CRM offers an average return of $5.60 for every $1 spent.

15% of organizations have replaced all or most of their on-premise customer service applications with software-as-a-service solutions, while 24% use SaaS to complement their existing solutions.5% of organizations have replaced all or most of their on-premise customer service applications with software-as-a-service solutions, while 24% use SaaS to complement their existing solutions. With a lot of softwares competing to be the best in the market to provide customer request services, ServiceNow turns out to be the handiest tool when we consider all the benefits it has to offer over other service cloud solutions.

ServiceNow is a great tool for customer representatives as well as managers who want to keep a tab on numbers with respect to reporting. In this article we will be focusing on ServiceNow interface, data segmentation and sorting, and various file systems that ServiceNow supports. ServiceNow comes off with a simple interface, using intuitive drag and drop options along with one click selections. It has visually represented data, which conveys information faster to the glancing eye, rather than actually looking at the figures in other cloud systems offering similar functionality. Managers are able to slice the data through graphic UI and analyze various aspects of it. With ServiceNow, data can now be sorted with the ease of working on a spreadsheet. One-click sorting provides various sorting options like alphabetical sort, or more important group sort. In addition to this, ServiceNow also provides quick filters. Sorting and managing data has never been simpler on a service cloud system. One of the main areas were ServiceNow excels is the versatility it offers with regards to the various file formats that can be imported. With support for the leading file formats like .PDF, .XML, .CSV and .XSL admins now get to choose the file format they want to store their data in. This opens doors to several of those companies who were unable to make the jump from legacy systems to cloud based service systems due to lack to file format support.

We at iBizSoft have pioneered integrating business process with technologies. We are the trailblazers in developing integrated ServiceNow solutions for our customers. We offer an in-house solution for EBS customers who want to expand their business reach by integrating EBS solutions with ServiceNow. We deliver complete integration, post-release support and periodic maintenance for our systems. All the systems can be tailored according to customer requirements.
Click the following link to watch SERVICENOW integration with EBS demo http://www.ibizsoftinc.com/Demo/ServiceNow-Integration-with-EBS.php .

Know what’s right for your organization. For a free consultation email us at sales@ibizsoftinc.com or visit us at www.ibizsoftinc.com
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Google Analytics with hybris, implementing basic and enhanced e-commerce tracking
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Demandware Commerce solutions with a 12 week Time to Market
New quick-start solution launched to meet growing demand from retail sector
A new packaged delivery for the Demandware Commerce solution has been developed for retailers looking for accelerated speed to market at lower initial investment by eCommerce and retail solutions specialist, Tryzens.
Trygen delivers a functionally rich out-of-the-box implementation of Demandware Commerce with built-in cartridges for a number of common third party integrations combined with Tryzens own value added features and a basic support package.
Primarily targeted at young and growing retailers or more established retailers looking to test new brands or international markets Trygen is a pre-configured solution that can launch a retailer online in under 12 weeks. Clients are likely to prefer the Demandware usability, agility and commercial model, but don’t have either the baggage of legacy constraints and/or have limited funds or time to invest in a customised or complex Demandware deployment.
Kaloyan Yordanov, Demandware Practice Lead at Tryzens, stated: “We have long recognised that there is a growing appetite from retailers to migrate to the Demandware Commerce platform, and wanting to take advantage of the feature rich functionality that is provided. Equally we know in retail that innovation, agility and customer experience are critical to driving market advantage. We wanted to meet that demand so we have developed a clear and comprehensive way of helping retailers adopt Demandware at an accelerated speed to market and at a lower initial investment,”
“Our design and technical expertise have taken the powerful Demandware Site Genesis as the basis for Trygen, but further extended the functionality with value added features like advanced store locator, abandoned basket notifications, ratings and reviews and multi-level recommendations all working within Demandware. We have also optimised the page templates to provide even better user experience and brand engagement,” Yordanov added.
Trygen has been integrated with a series of cartridges from some of the leading third-party applications providers to ensure that this pre-configured solution can launch a retailer with Demandware in under 12 weeks. The first release of Trygen includes the majority of the applications most retailers’ use within their eCommerce environments such as QAS, Certona, Amplience, PayPal, Ingenico and Cybersource. Further releases of Trygen will see additional application plug-ins.
Demandware itself is a cloud-based technology for retailers, allowing them to develop and manage custom digital commerce and mobile commerce sites. The technology includes an open, cloud-based platform with applications for e-commerce merchants, developers and administrators. The platform enables worldwide consumer engagement across devices, including laptop, desktop, tablet and mobile computers.
Yordanov concluded: “This is the ideal solution for retailers who have a need for a rapid market launch and lower entry point for deployment, delivering for them a robust, scalable and feature-rich eCommerce platform, one which is future facing and all capable of being delivered in under 12 weeks!”
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