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Phil Vissian
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Travertine Tiled Floor Maintenance Visit in Orlingbury

At Tile Doctor, we have a long history of bringing tiles back to life – typically after they have experienced many, many years’ worth of neglect. If fact you can see photos on our many websites, that show the dramatic difference we can make.

Keeping a floor looking good once it’s been restored is the job of the sealer which will protect the tile from dirt becoming ingrained in its pores. However, sealers do wear off with use so in most cases we generally recommend you ask us to pop back every six to twelve months to give the floor a quick clean and top-up the sealer. We call this a Tile Doctor Maintenance Plan and it’s designed to ensure your tiles always look their best.

By way of example the photographs on this page are of a beautiful Travertine tiled floor, at a property in the Northamptonshire town of Orlingbury. The floor was originally laid around ten years ago and we were called in three years ago to perform a full restorative clean which took a couple of days to complete. The customer was amazed with the results achieved by the initial work and wanted to ensure it remained that way, so we worked out a maintenance plan for the customer and we pop back every year to do a maintenance clean and top-up the sealer.

One of the advantages of the maintenance plan is that it can be paid for over the course of the year with monthly instalments, or as a one-off payment once the work is completed. The customer can choose either option.

The photos below show the same Travertine tiled floor after we had performed a maintenance clean for the third time. You won’t see a dramatic difference, just a floor that has retained its natural beauty all year round. This annual clean is far less disruptive than the original full restoration service and can normally be carried out over the course of a single day.

Maintenance Clean and Seal for Travertine Tiled Floor
The products and methods involved in the maintenance clean vary depending on the type of stone. To begin with, we vacuum the floor to remove any debris and then perform a light clean with a Tile Doctor product. This product is usually either Tile Doctor Neutral Tile Cleaner or Stone Soap depending on if the floor is polished stone.

Neutral Tile Cleaner is a pH neutral cleaner that is specially formulated for regular cleaning and ensures your sealed surface remains undamaged. Stone Soap is a similar product for light duty cleaning but with an additive that help build patina.

If we are restoring polished stone, such as Travertine, Marble or Limestone, we proceed to perform a light polish of the tiles using a very fine 3,000 grit Tile Doctor diamond encrusted burnishing pad fitted to a floor polishing machine.

To finish, the floor is dried quickly using a series of fans and one coat of a Tile Doctor sealant is applied to top up the sealant that was originally applied during the restoration clean. In this situation, we applied Tile Doctor Colour Grow, which is an impregnating, colour-intensifying sealant that dries with a matte finish.

Again, you won’t see a dramatic difference in the pictures above, the idea is to maintain the original finish which given time will degrade as the sealer wears off.
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Limestone Kitchen Tiles Cleaned, Polished and Sealed in Ashton

It’s always nice when one of our former customers refers their family and friends to Tile Doctor as it’s a testament to the great work we do. As the Tile Doctor for Northamptonshire, I often carry out tile cleaning and restoration jobs in the Oundle area.

Recently, a customer from the nearby village of Ashton was referred to me by a friend. Her friend has the same type of floor in the same type of barn conversion in the area, and had chosen to use our services both last year and this year for their annual maintenance clean.

This new customer had a polished Limestone kitchen floor that was proving difficult to keep clean. The grout had become extremely dirty and – in the absence of an effective sealer – dirt and general muck had easily penetrated the pores of the Limestone itself. The result was a very dull appearance – not one that any property owner wants to suffer!

On our initial inspection visit, we always carry out a test clean within a small area of the floor to give the customer an idea of the final results they can expect. Upon my first visit to this property, I carried out the test clean and the customer couldn’t believe the difference made to the appearance of the grout lines. In fact, she had even forgotten their original colour!

Cleaning and Burnishing Polished Limestone Kitchen Tiles

When I next visited the property, it was time to carry out the full restoration. The work was carried out in sections of around 10m2 each, with two Tile Doctor technicians on site using the latest Tile Doctor products and machinery.

The issue of the extremely dirty grout lines was tackled first. We cleaned them with Tile Doctor Pro-Clean, which is a high alkaline tile and grout cleaner. We will use Tile Doctor Pro-Clean on all types of natural stone – it’s just that reliable for cutting through the grime. The product was applied using specialised grout brushes and the resulting chemical slurry was rinsed away using fresh water and extracted with a wet vacuum.

Satisfied with the cleanliness of the grout lines, we moved onto improving the appearance of the polished Limestone tiles. When it comes to restoring polished stone, including Limestone, Travertine and Marble, we typically use a process we have developed known as ‘burnishing’. Burnishing involves both cleaning the tile and gradually polishing it to achieve a high-quality, long-lasting sheen finish.

We use a set of four diamond-encrusted burnishing pads fitted to a rotary machine to do this. The first to be applied is a pad with a Coarse grit, which breaks down any old sealer and shaves off the very top layer of the dirty stone, leaving a fresh surface beneath.

Next, burnishing pads with Medium, Fine and Very Fine grits are applied to slowly but surely polish the stone, achieving a very pleasant and shiny appearance. In most cases, the tiles come out looking better than they did when they were originally installed!

Once burnished, the floor was left overnight.

Sealing Polished Limestone Kitchen Tiles

The following day, we returned to seal the tiles. We did this using two coats of Tile Doctor Ultra-Seal, a sealant which is formulated to protect the floor and grout lines against dirt build-up and staining.

The very happy customer was given a complimentary bottle of Tile Doctor Stone Soap, which is a highly concentrated neutral stone cleaner that helps to maintain the patina on polished stone. This will help her keep the appearance of the floor maintained until her next maintenance clean with Tile Doctor.
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Ceramic Tile and Grout Deep Cleaned is a Rushden Sun Room

A customer from Rushden which is a large town in the east side of Northamptonshire, and my home town asked me to take a look at the Ceramic tile and grout in his Sun room. He has a large dog that sleeps on the sofa in this room and over the years the dog has walked in mud which has slowly degraded the grout lines and I suspect had probably never been sealed correctly or sealed at all.

The glazing on Ceramic tile is very resilient so we usually find it’s the grout discolouring that becomes most noticeable first due to the cementitious top layer which can trap dirt. In this case the Ceramic tiles had dulled over the years and as you might expect the white grout lines had become soiled and were almost black in places.

Deep Cleaning Ceramic Tile and Grout

To get the tile and grout clean the floor was first soaked in a strong dilution of Tile Doctor Pro-Clean and this was left to dwell for ten minutes. A rotary machine fitted with a black scrubbing pad was then used to scrub the cleaning solution into the tile and release the dirt. The pad can struggle to reach the recessed grout so to ensure this was also clean it was given a good scrub with a narrow stiff brush.

We then used a spinning tool which forces hot water under high pressure onto the floor whilst simultaneously extracting the dirty water with a powerful vacuum. The objective of this action is to power wash the floor whilst rinsing and extracting the dirty cleaning solution at the same time.

We inspected the grout lines and stubborn stains were treated with Tile Doctor Grout Clean-Up which was scrubbed in with hand brushes, this was then rinsed a second time until we were happy with the results. Grout Clean-Up is an acidic product that is particularly good at removing grout smears which can form a haze over a tile reducing its brilliance.

We then polished the floor with a white buffing pad and allowed the floor to dry overnight before returning the following day to apply Tile Doctor Ultra-Seal to all grout lines.

The furniture was too large and heavy for the customer to move out of the room, which was on a lower level than the rest of the ground floor. As a result, it was necessary to clean the floor in sections moving the furniture around the room on pads as needed.

The Sun room floor look great afterwards, the grout especially looked clean and the sealer should ensure it stays that way for some time to come.
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Tumbled Travertine Kitchen Tiles Rejuvenated in Lower Boddington

Some of the world’s best-known Travertine quarries are found in Italy. In fact, the curved columns of the Vatican City are made from Travertine. But the stone is popularly used for flooring in many other countries, including the UK. It’s a form of Limestone which is quite soft and porous, but has unique aesthetic characteristics, including natural pits and voids.

The natural process of corrosion, known as pitting, makes it so that without the right maintenance and adequate sealer, Travertine is very difficult to clean. The small holes that form in the stone can quickly become ingrained with dirt and other muck. Making things worse, many modern cleaning products are not suitable for use on Travertine: they are acidic and over time will cause further corrosion to occur.

Recently, I was called to a property in the quaint Northamptonshire village of Lower Boddington to rejuvenate a tumbled Travertine tiled kitchen floor. The house was a very busy one, with children and dogs running around. Needless to the say the tiles were looking worse for well and were in desperate of restoration, including cleaning, polishing and sealing to brighten the appearance of the floor and protect it from everyday stains and foot traffic.

Cleaning and Polishing Tumbled Travertine Kitchen Tiles

The first thing I needed to do was to remove the plinths from the kitchen units and cover the base units and appliances with a protective film to prevent them from encountering the cleaning products.

Next, I began the process we know as burnishing, which involves the application of diamond encrusted burnishing pads to the tiles to resurface and polish them. In the Tile Doctor system, there are four such pads, each possessing a different level of grit. These pads are fitted to a rotary scrubbing machine and then applied sequentially, starting with the Coarse pad, before moving through to the Medium, Fine, and Very Fine.

A small amount of water is used as lubrication with each pad and I stopped in this case between the application of each pad to soak up any excess moisture using a wet vacuum. The result after completing the burnishing process is a very refined and high-quality polished finish.

After burnishing the tiles, I followed by cleaning the grout lines carefully using a combination of handheld brushes and Tile Doctor Pro Clean, which is an alkaline-based tile and grout cleaner.

Sealing Tumbled Travertine Kitchen Tiles

I left to the floor to dry out completely overnight and would return the following day to carry out a final polish of the tiles and to seal the stone. I did this using two coats of Tile Doctor Ultra-Seal, which is a natural-look, impregnating sealer designed to provide maximum protection. You can see the fantastic results in the photos below.

Before leaving my very happy customer to the enjoy, I left her with customer with a complimentary bottle of Tile Doctor Stone Soap, a neutral and highly reliable cleaner for natural stone floors such as Travertine. This will assist her in maintaining the appearance and condition of the tiles going forward. Another satisfied customer!
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Damaged Marble Bathroom Countertop Polished and Sealed in Northampton

Marble is known for its premium quality, toughness and aesthetic, making it a very popular choice for bathroom countertops, such as this one at a house in Northampton. However just because it’s tough doesn’t mean that Marble can be cleaned with the usual household cleaners. Like all natural stone, Marble is acid sensitive and unsuitable products can have a very damaging effect on its appearance.

In this situation, the property owner had used a limescale remover to remove some unsightly marks from the countertop. Unfortunately, the product was acid-based and instead of making an improvement it just made it worse and caused severe etching.

The first photo above shows the limescale marks from where toiletries have been placed on the side whilst wet. Since Northampton is a hard water area, the limescale deposits over time caused these marks to appear.

Burnishing a Damaged Marble Bathroom Countertop

The only way to effectively remove the Limestone deposits – while at the same time rectifying the damaged caused by the botched cleaning attempt – was to use a system of hand-held diamond encrusted pads and hand help blocks of various grits to cut back the stone and re-polish it, a process we call burnishing.

Before officially beginning the burnishing process, I ran a few tests to determine the type of pad I would need to use to achieve the best results. I found that, in most areas, I would need to use the Tile Doctor 400 Grit (Coarse) pad to resurface the tile and remove the damaged layer of stone, but in some areas where the etching was worse, I would need to use the 200 Grit (Very Coarse) pad.

After burnishing the affected areas with the Coarse and Very Coarse grit pads, I started to incrementally polish the stone to achieve a high-quality shine, working my up through the Medium, Fine and Very grit pads.

No chemicals were used during this process – only water for lubrication, combined with the six-inch diamond encrusted burnishing pads fitted to a hand-held buffing machine.

Sealing a Marble Bathroom Countertop

The final part of the restoration was to seal the stone to maintain a long-lasting, deep polished appearance. To do this, I used Tile Doctor Shine Powder, which is a crystallising sealer in powder form. The powder is applied directly and combined with water, before being worked into the stone to seal it.

The customer was very happy with the results and the level of shine achieved. I gave the customer a complimentary bottle of Tile Doctor Stone Soap, which is our aftercare cleaner for polished natural stone, along with instructions on periodic maintenance to help maintain the finish we had achieved for as long as possible.
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Bleach-Damaged Slate Poolhouse Tiles Restored in Oundle

This very nice house in a village near Oundle in Northamptonshire features something we don’t see too often in residential property – an indoor swimming pool. The pool is surrounded by some very complementary and rustic looking Slate tiles which act as the flooring in the poolhouse.

However, over the years, the Slate tiles had been badly damaged by the chlorine bleach which is used to sterilise the pool water. The cumulative effect of people splashing water onto the tiles or walking around wet on the floor had caused the sealant to break down and the bleach had left a white blotchiness on the stone. I was asked to rectify the situation by deep cleaning the tiles, resurfacing some of the damaged stone, and applying a fresh sealant.

Cleaning Bleach-Damaged Slate Tiles

My first course of action in restoring these tiles was to clean the entire floor using Tile Doctor Pro-Clean, which is a strong alkaline-based cleaner for most types of natural stone. This product was scrubbed into the tiles using a stiff brush fitted to a rotary machine. After cleaning, I rinsed the floor with fresh water and used a wet vacuum to soak up the resulting slurry. Although the pool was protected with a cover I had to take care not to allow any of my cleaning water to contaminate the pool.

The process was effective in removing most of the white calcium deposits caused by the bleach, but not all of them. I tackled the more embedded stains with Tile Doctor Acid Gel, which is a blend of phosphoric and hydrochloric acids which treats stubborn smears such as these. The gel was brushed onto the tiles and left to dwell for 15 minutes, and then agitated using a black stripping pad fitted to a rotary machine.


After rinsing the floor again, I found that there were yet still stubborn stains remaining that didn’t respond to chemical cleaning. I decided that removing these would necessitate a more aggressive approach, and so used a set of diamond-encrusted burnishing pads to literally remove the damaged layer of stone and resurface the face of some of the badly damaged tiles.

Sealing Slate Tiles

The tiles were left to dry overnight after being cleaned and repaired. The next day, I returned to the property to applying the fresh sealant. For this I used Tile Doctor Colour Grow, a sealant which impregnates the stone to provide maximum protection and enhances its natural colours.

The customer was very impressed with the result and was very much keen to make sure the tiles remained in such good condition, so I made sure to provide the groundsman with instructions on routine maintenance.

I informed him that each time the pool is used the entire area needs to be hosed and brushed down as no sealer can withstand continuous exposure to chlorine bleach. I also left a complementary tin of Colour Grow sealant with him for periodic top-ups, as well as information on the yearly maintenance plan we offer at Tile Doctor.
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Neglected Egyptian Marble Patio Transformed in Bozeat

Patios are particularly difficult to keep clean as they are continuously exposed to the elements fortunately Tile Doctor specialises in cleaning and restoring all different types of natural stone internal and external.

I was recently asked to restore a patio at a house in Bozeat, a village in Northamptonshire. The patio was consisted of both floor tiles and walls, and was made of a rather uncommon stone: Egyptian-style Marble.

The customer had clearly taken pride in the presentation and aesthetic of his garden but, having a concentrated on other projects for the past couple of years, he had neglected to preserve the condition of patio. Making matters worse, the patio had never been sealed, and this had allowed dirt and moss to become ingrained in the stone. The customer was also concerned by a large rust mark left on the stone where old garden furniture had been sitting.

Upon my first visit to the property, I carried out a test clean on a small patch of Marble using Tile Doctor Pro-Clean, which is a high-alkaline cleaner that we find particularly reliable to use on natural stone. The customer was very impressed by the sudden improvement in the condition of the test patch. I also tested a new product by the name of Tile Doctor Rust Away, which is a non-acidic rust remover. Amazingly, the product helped to reduce the rust stain by about 90%.

The full restoration was booked in to take place within a fortnight.

Cleaning an Egyptian Marble Patio

The first part of the restoration involved cleaning the entire patio with Pro Clean, although I worked one small section at a time. The product was worked into the stone using a black scrubbing pad fitted to a rotary machine. The resulting slurry was rinsed away using a Honda Petrol jet washer and a spinning tool, leaving the patio clear of most of the dirty, algae and moss.

Next, I treated the entire rust stain with Rust Away. The product was scrubbed in using a handheld brush and left to dwell for a few minutes, before I rinsed the area with the jet washer and spinning tool. The stone had a matte finish, but to remove the deeper staining, I needed to use a set of three diamond-encrusted burnishing pads, which we typically use for polishing stone and removing light scratches and marks.

Sealing an Egyptian Marble Patio

Luckily, the weather proved to be good, so I could return to the property the following day to seal the patio, including the walls, with Tile Doctor Ultra-Seal, which is an impregnating, natural-look sealer designed to ensure maximum stain protection.

The photos really do speak for themselves, showing the amazing results and transformation of the garden. I left the happy customer with some maintenance instructions to keep the appearance of stone up as it is exposed to the elements.
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Annual Maintenance of a Victorian-Era Quarry Tiled School Floor in Oundle

It was back in 2013 that I first visited this school in Oundle to attend to a 150-year old Victorian Quarry tiled floor which, at the time, had extensive problems with damp and a poor performing sealer that had gradually peeled away.

Over a few weeks, we successfully stripped away the old and ineffective sealant and addressed the damp issues, before applying a breathable sealer. We subsequently allowed the tiles to successfully dry out for several months before returning to the school to provide a light clean and apply our topical sealer, known as Tile Doctor Seal and Go, as the school required a shiny, yet hard-wearing finish.

I posted a story on my website about this original job, which you can see here:
http://northamptonshire.tiledoctor.biz/150-year-old-quarry-tile-restoration-in-northants-school/

As part of my initial visit, I had supplied the school with five litres of Tile Doctor Neutral Tile Cleaner, which is a pH neutral formula designed for regular use, and a white buffing pad. I had also spent an hour with their in-house cleaner (who was already familiar with using a buffing machine) to talk through daily maintenance of the floor, as over 100 children can be walking over these floors at any one time on an almost daily basis.

Of course, not every floor will receive this amount of traffic and suffer from this level of wear and tear, but in these situations Tile Doctor can offer a maintenance plan for our customers.

Cleaning and Sealing Quarry Tiles for Maintenance

The school have me back annually to carry out a full maintenance clean and seal. This involves, firstly, etching the top coats of sealant with a green diamond-encrusted burnishing pad to remove any build-up of dirt and staining. Then, I rinse the whole floor with fresh water and soak up the residue with a wet vacuum.

After drying the area with fans, I proceed to reapply two fresh coats of Tile Doctor Seal & Go. This is now my fourth year of visiting the school and, as the photos show, an annual maintenance plan is the best way to keep floors in top condition without the disruption caused by a full clean or restoration.

Contact your local Tile Doctor consultant about the maintenance plan we offer for any natural stone flooring after an initial clean.
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Restoring a Riven Slate Patio Suffering from Grout Haze in Wollaston

This customer, who lives in Wollaston, a small village in Northamptonshire, called me to look at the unfortunate condition of her Riven Slate tiled patio. She had hired a builder to install it, but he had neglected to remove the grout haze which had occurred quickly enough, allowing it to set. He was subsequently unable to remove the haze because he had already sealed over it. This had left it looking very unsightly, as you can see in the photo below.

The customer initially contacted me back in December 2016. At that time, I did explain to the customer that the Winter wouldn’t be an ideal time to restore the patio, and that it would be best to carry out the work in the Spring. However, she was so unhappy with the appearance of the patio and – knowing she had guests coming over for Christmas – wanted something to be done to improve the condition of the tiles as soon as possible.

It was agreed that I would immediately carry out the removal of the old sealer and the grout haze beneath, but leave the re-sealing until the Spring of the following year when the weather was dry. The customer understood that when I returned in the Spring, the patio would require another light clean and brush to prepare it for sealing.

To put the customer’s mind at rest somewhat, I carried out a test clean on one slab of the patio using Tile Doctor impregnating, colour intensifying sealer, known as Colour Grow. This darkened the tile and provided a natural look finish, which was preferred by the customer. I also returned to the property several days later to carry out a water repellency test, but as you can see from the photo below, the rain beat me to it. Thankfully, the repellency test had positive results.

I was then able to begin the cleaning process.

Cleaning and Sealing a Riven Slate Tiled Patio

To begin, I removed the old sealer using a strong mix of Tile Doctor Remove & Go, which is a stripper and cleaner. This product was scrubbed into the tiles with a rotary brush machine. Net, I rinsed away the resulting slurry and soaked up the water with a wet vax machine.

This initial clean exposed the true extent of the grout haze – it was over all every tile! My next course of action was therefore to remove this using Tile Doctor Acid Gel, which is a gel cleaner specially formulated to neutralise grout haze. This was allowed to dwell for a short period before I brushed it in.

Following this, I gave the whole area a second brush with a small amount of water, before using a wet vax machine once again to make sure all cleaning chemicals were removed. I used the customer’s hosepipe to rinse down the entire patio as there was good drainage.

I allowed the tiles to dry out naturally, before waited for a dry day in April this year to return to the property. During this day, I sealed the entire area with Tile Doctor Colour Grow sealer to really deepen the colour in the stone and provide the whole patio long-lasting protection against the elements.

The customer was exceptionally happy to have the patio restored to perfect condition. I’m sure she’ll make great use of it over the Summer!
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Dull and Dirty Slate Tiles Deep Cleaned and Sealed in Little Harrowden

The problems with not maintaining a natural stone floor properly are manifold. The build-up of ingrained dirt and muck is not just unhygienic, it also makes the stone appear dull and discoloured – and for many property owners, this can completely ruin the character of a room.

Here’s an example of a very dull and lacklustre Slate tiled floor at a small cottage in Little Harrowden, which is tiny village of less than 1,000 people situated roughly three miles north-west of Wellingborough in Northamptonshire. The owner was concerned that the poor condition of the floor was making the feel kitchen narrow and confined, and so she called me to help with brightening it up with a deep clean and seal. Achieving a sheen finish would help to reflect the natural light that comes into the room.

Cleaning a Dirty Slate Tiled Floor

I began the restoration by masking up the edges of the room and applying a clear silicon to the base boards of the kitchen units to prevent any water damage.

My choice of cleaner was Tile Doctor Oxy Gel, which is a strong alkaline-based gel cleaner. It’s like Tile Doctor Pro Clean, which is also alkaline-based, except it sticks to the tile due to its consistency and so it’s excellent for cleaning vertical surfaces such as bathroom walls. On this occasion, I wanted to use Oxy Gel to keep the amount of water I needed to use to a minimum. Since this was an old cottage there were a few damp issues that I wanted to avoid exacerbating.

I spread the Oxy Gel out evenly over half of the floor, before agitating it with rotary brushes. I allowed this to dwell for 10 minutes before adding a small amount of water and agitating the floor again, this time paying attention to the grout lines, which were very badly soiled. This process was subsequently carried out over the rest of the floor.

I wet-vaxed each area after completion of the process and then wet-vaxed the entire floor again to neutralise the tiles and remove any remaining product. The floor was then left to dry overnight.

Sealing a Slate Tiled Floor

Returning to the property the following day, I took damp meter readings to see if the tiles were dry enough to be sealed. As I mentioned, the floor had some damp issues so this was important to check. I did, in fact, have to use a heat gun to finish drying a few damp areas of grout.

Once satisfied, I sealed the Slate with Tile Doctor Seal & Go Extra, which is a breathable water-based sealer, which is ideal in situations where no damp proof membrane is present or where there are damp issues. Once dry, the sealer provides an aesthetically pleasing light sheen finish.

As you can see from the photo below, the deep clean and fresh seal really helped to improve the patina of this Slate tiled floor, helping the entire kitchen feel brighter and more spacious. Another satisfied client!
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