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Stewart Embrey
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STATUS UPDATE ON ASUS REPAIR

(Sorry for terrible grammar/punctuation in advance)

A couple weeks ago my tablet took a crap after a software update for 4.4. I contacted Asus as it is still under warranty and shipped my tablet to them in Texas via UPS. I received an update stating they received it on 11/25 and the repairs were in progress, with an estimated completion date of 12/11. 

Now, here's where it get's really frustrating. I checked the RMA status every day to see if it changed at all. On 12/8, I went to check it like any other time and it seemed to have been gone. It stated the status was not in their records or system and to contact Asus. I called Asus on the phone and they said it shows the repairs are still in progress on their end and to check the site again in a couple days. I thought maybe my RMA status might have changed (as I read that happened to someone before on the forums).

Fast forward to today, 12/11, this morning actually. I checked my RMA status and it's back, up and running. Except one thing. The estimated completion date changed from 12/11 to 12/23. Now I am pretty irritated. I emailed Asus and they emailed me back stating they started to repair the tablet in their notes on 12/9. Wait...WHAT!? If you remember from the first paragraph, I have UPS confirmation they received it on 11/25, and apparently they didn't start repairing until 12/9? The representative then told me that they even received it on 12/9 (not 11/25) and that there was no estimated completion date.

Now, at this point, I am pissed off. I actually never get irritated with companies at all (unless you're Apple). I normally expect a little longer than a couple day turn over rate. But this is pretty bad. I now decided to go though Asus Chat to see if they can help. I shit you not, they did a good job. Better than the repair center updates, email updates, or phone updates. I explained the situation to them in Chat and the representative genuinely seemed pissed about it like me lol. He said he checked my status and it has been extremely unacceptable for multiple reasons. He said Asus Email was wrong and not to worry about them. He also said that the repair center definitely shouldn't be taking that long at all. He said normally 7-10 business days. It's been 13 business days and they want to push it to 21 business days total (for now).

All in all he helped me out and told me to wait a bit while he put a request to expedite the repair. I asked what that actually entails and he stated that "it notifies the repair center that there are issues that need to be resolved immediately so they normally do a good job at working faster than normal to get your unit repaired and shipped to you quicker. I'm not 100% sure at all this is true, but I hope it is. He said I should get an update from the RMA status in 48-72 hours and if not, to contact them back.

I'm halfway about to email the CEO about this situation. But I thank Chat for calming me down and actually being supportive and helpful towards the situation to try and get it resolved.
1
1
Erik Henderson's profile photoStewart Embrey's profile photoJohn Hamler IV's profile photo
4 comments
 
+Erik Henderson I appreciate the help! But unfortunately my girlfriends Mom got me this for my birthday in June at Staples. I should have picked the Chromebook ;)

I also highly doubt Staples would have given me a replacement. They would probably have no idea how that works. The GM or District Manager would provably have to get involved and what not. How would that work? I sign a contract stating I would give them the tablet back when I get mine back? Hmmm.

You are right about it being too late though...
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STATUS UPDATE ON ASUS REPAIR

(Sorry for terrible grammar/punctuation in advance)

A couple weeks ago my tablet took a crap after a software update for 4.4. I contacted Asus as it is still under warranty and shipped my tablet to them in Texas via UPS. I received an update stating they received it on 11/25 and the repairs were in progress, with an estimated completion date of 12/11. 

Now, here's where it get's really frustrating. I checked the RMA status every day to see if it changed at all. On 12/8, I went to check it like any other time and it seemed to have been gone. It stated the status was not in their records or system and to contact Asus. I called Asus on the phone and they said it shows the repairs are still in progress on their end and to check the site again in a couple days. I thought maybe my RMA status might have changed (as I read that happened to someone before on the forums).

Fast forward to today, 12/11, this morning actually. I checked my RMA status and it's back, up and running. Except one thing. The estimated completion date changed from 12/11 to 12/23. Now I am pretty irritated. I emailed Asus and they emailed me back stating they started to repair the tablet in their notes on 12/9. Wait...WHAT!? If you remember from the first paragraph, I have UPS confirmation they received it on 11/25, and apparently they didn't start repairing until 12/9? The representative then told me that they even received it on 12/9 (not 11/25) and that there was no estimated completion date.

Now, at this point, I am pissed off. I actually never get irritated with companies at all (unless you're Apple). I normally expect a little longer than a couple day turn over rate. But this is pretty bad. I now decided to go though Asus Chat to see if they can help. I shit you not, they did a good job. Better than the repair center updates, email updates, or phone updates. I explained the situation to them in Chat and the representative genuinely seemed pissed about it like me lol. He said he checked my status and it has been extremely unacceptable for multiple reasons. He said Asus Email was wrong and not to worry about them. He also said that the repair center definitely shouldn't be taking that long at all. He said normally 7-10 business days. It's been 13 business days and they want to push it to 21 business days total (for now).

All in all he helped me out and told me to wait a bit while he put a request to expedite the repair. I asked what that actually entails and he stated that "it notifies the repair center that there are issues that need to be resolved immediately so they normally do a good job at working faster than normal to get your unit repaired and shipped to you quicker. I'm not 100% sure at all this is true, but I hope it is. He said I should get an update from the RMA status in 48-72 hours and if not, to contact them back.

I'm halfway about to email the CEO about this situation. But I thank Chat for calming me down and actually being supportive and helpful towards the situation to try and get it resolved.
1
charles cernosek's profile photoStewart Embrey's profile photo
2 comments
 
+charles cernosek Wish I was in your situation! lol
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Stewart Embrey

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Does anyone know how to set up a profile tweak that when I have my screen off but Google Music streaming, it will keep my mobile data on. So far I got it to turn on/off with screen on/off and also figured how to set it at 15 min intervals to turn data on for 1 minute then turn off. Thanks guys! 
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Michael Dean's profile photoStewart Embrey's profile photo
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How and where do I put that variable in? Thanks! 
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Stewart Embrey

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#ifihadglass I would utilize it to connect the world with the best moments I have around my job. I can help show people how the Fire Department works and be able to show them how amazing of a job it is to work in public safety :)
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Have him in circles
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STATUS UPDATE ON ASUS REPAIR

(Sorry for terrible grammar/punctuation in advance)

A couple weeks ago my tablet took a crap after a software update for 4.4. I contacted Asus as it is still under warranty and shipped my tablet to them in Texas via UPS. I received an update stating they received it on 11/25 and the repairs were in progress, with an estimated completion date of 12/11. 

Now, here's where it get's really frustrating. I checked the RMA status every day to see if it changed at all. On 12/8, I went to check it like any other time and it seemed to have been gone. It stated the status was not in their records or system and to contact Asus. I called Asus on the phone and they said it shows the repairs are still in progress on their end and to check the site again in a couple days. I thought maybe my RMA status might have changed (as I read that happened to someone before on the forums).

Fast forward to today, 12/11, this morning actually. I checked my RMA status and it's back, up and running. Except one thing. The estimated completion date changed from 12/11 to 12/23. Now I am pretty irritated. I emailed Asus and they emailed me back stating they started to repair the tablet in their notes on 12/9. Wait...WHAT!? If you remember from the first paragraph, I have UPS confirmation they received it on 11/25, and apparently they didn't start repairing until 12/9? The representative then told me that they even received it on 12/9 (not 11/25) and that there was no estimated completion date.

Now, at this point, I am pissed off. I actually never get irritated with companies at all (unless you're Apple). I normally expect a little longer than a couple day turn over rate. But this is pretty bad. I now decided to go though Asus Chat to see if they can help. I shit you not, they did a good job. Better than the repair center updates, email updates, or phone updates. I explained the situation to them in Chat and the representative genuinely seemed pissed about it like me lol. He said he checked my status and it has been extremely unacceptable for multiple reasons. He said Asus Email was wrong and not to worry about them. He also said that the repair center definitely shouldn't be taking that long at all. He said normally 7-10 business days. It's been 13 business days and they want to push it to 21 business days total (for now).

All in all he helped me out and told me to wait a bit while he put a request to expedite the repair. I asked what that actually entails and he stated that "it notifies the repair center that there are issues that need to be resolved immediately so they normally do a good job at working faster than normal to get your unit repaired and shipped to you quicker. I'm not 100% sure at all this is true, but I hope it is. He said I should get an update from the RMA status in 48-72 hours and if not, to contact them back.

I'm halfway about to email the CEO about this situation. But I thank Chat for calming me down and actually being supportive and helpful towards the situation to try and get it resolved.
1
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A realistic expectation on what I want the next Nexus to be.

Nexus X or 6, made by Motorola 

CPU: 2.5ghz Quad-Core Snapdragon 1000
GPU: Adreno 420
RAM: 3GB
Display: 5.0" 1080p 440ppi Gorilla Glass 4 AMOLED
Sound: Front facing speakers like HTC One (I can dream)
Android OS: 4.6 or 5.0 (Includes Active Notifications)
Camera: 10MP OIS with 25% bigger sensor
USB: 3.0 (For faster charging and data transfer)
Bluetooth: 4.1 SMART Low Energy 
Battery: 2600mAh Battery
NFC: Yes 
Wireless Charging: Yes 
Cost: 16GB: $349, 32GB: $399

What do you guys think?
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David Jones's profile photoStewart Embrey's profile photouchiha itachi's profile photoErik Henderson's profile photo
21 comments
 
Add 50 bucks to the price and I think you got it
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