Response from the owner - 4 years ago
As a representative of The Herb Import Company, I would just like to address this common complaint. We cannot take returns on some products, most notably pipes and detox, because of the legal liability involved. We make a point to make customers aware of this in the store at the time of purchase with signs at each register, as well as text on every receipt that states that sales are final (though we will consider returns on products that do not fall into these categories on a case by case basis). For this reason, we encourage customers to thoroughly examine these products and assess their personal situation prior to purchase.
We appreciate the business of all our customers, and hope that this unavoidable policy will not affect anyone's continued patronage.