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Courtesy Buick GMC Lafayette
GMC Dealer
Today 12AM–5PM
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4750 Johnston St Lafayette, LA 70506
4750 Johnston StreetUSLouisianaLafayette70506
GMC Dealer, Buick Dealer
GMC Dealer
Buick Dealer
Car Dealer
Truck Dealer
Today 12AM–5PM
Sunday 12AM–5PMMonday 8:30AM–6:30PMTuesday 8:30AM–6:30PMWednesday 8:30AM–6:30PMThursday 8:30AM–6:30PMFriday 8:30AM–6:30PMSaturday 9PM–12AM
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Review Summary
41 reviews
5 star
27 reviews
4 star
1 review
3 star
1 review
2 star
1 review
1 star
11 reviews
"She is very kind and down to earth with her people she is dealing with."
"Vahn Alexander in service was great to work with."
"Ignored multiple times at the check out counter."
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Carrie Lenard's profile photo
Carrie Lenard
in the last week
The front of this house (Sales and Finance) is AWESOME. However, the back of the house, warranty cancelled , tags and any other paperwork you may need, FORGET IT. That department, does not return phone calls, they do not answer pages, they lie, and take no responsibility or own their own mistakes. If we would have dealt with the back of the house first, we would have never brought our vehicles here. We have been waiting 2 and 1/2 months for a check.
Response from the owner - in the last week
Carrie, I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I would love the chance to talk with you more about this. Hope to hear from you soon. Court Williams,
Brenda Cook's profile photo
Brenda Cook
6 months ago
My experience with your dealership in purchasing the 2016 Buick Enclave was wonderful and completely stress free. I tried to purchase the same car from a local dealership and was completely frustrated (plus the deal was insulting) and I was ready to drive my 2009 Camry for another 5 years just to avoid the experience! Brandon Lejeune and Andrea Carlson restored my faith in the old saying - the customer comes first! Brandon's texts, emails and phone calls made the experience enjoyable while acquiring the car of my dreams. Andrea checked on me along the way to make sure I was satisfied in every respect. I'm 2 hours away from Courtesy and they delivered the new car and picked up my old car - talk about customer service!! It could NOT have been any better. Thanks to Brandon, Andrea and Courtesy for making my car dreams come true!!
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Response from the owner - 6 months ago
Congratulations on your new vehicle, Brenda. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Brandon and Andrea was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Court Williams,
Nicky Dural's profile photo
Nicky Dural
4 months ago
Brought my car to the dealership for an oil change and fluid check because I was going on a 1200 mile trip. Got back 3 days later and my check engine light comes on and my engine is overheating because there is NO WATER in my engine. Now if I paid you to check it why was it empty? I have no leaks in the reservoir. I'm very disappointed because I thought the dealership would have been the best place to bring it but, now I'm not so sure.
Response from the owner - 4 months ago
Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your expectations. We would appreciate the opportunity to hear more about this issue and work together to make amends. Please contact me at your earliest convenience. We look forward to hearing from you. Regards, Court Williams,
Austen Daniel's profile photo
Austen Daniel
3 months ago
Annette saleswoman was absolutely the greatest salesperson I've ever worked with!!!!! If I had to grade her on a scale 1-10 it would be a 100... I highly recommend her and Courtesy
Response from the owner - 3 months ago
Hi Austen and thank you for this great review! We're excited to hear that Annette took care of you! She is a great asset and we appreciate all she does. Thank you again and we look forward to working with you again in the future! Regards, Court Williams,
Kelsey Lorraine's profile photo
Kelsey Lorraine
in the last week
Worst place ever!! I called the people and made an appointment because I had work and they took forever with my car. Thanks alot courtesy I will not be back.
Thomas Rountree's profile photo
Thomas Rountree
6 months ago
Courtesy Gmc in Lafayette is the place to buy. Salesman was very knowledgeable and professional. Everyone at the dealership was courteous from the sales to parts to random workers passing by. Would recommend this dealership highly. Very pleased and satisfied with experience of this purchase.
Response from the owner - 2 months ago
Thomas, thank you so much for taking the time out of your day to share your experience with everyone. We believe in knowledgeable and professional customer service and I'm glad that our team made such a great impression on you. Best, Court Williams,
Heather Williams's profile photo
Heather Williams
a year ago
Brandon and Andie did a great job in taking care of me during my visit. They worked quickly, finished up my paperwork, and had me out of the door within a few hours. My only complaint is that the car could have been detailed a bit better before leaving. Mind you, I did come at 5:30 with them closing at 7:00, so the detailer likely didn't have a lot of time left. I was given some cleaning supplies to help take care of a few missed areas to compensate. Courtesy took great care of me and even a few of my coworkers - as a result, there are 3 GMC Terrains sitting on our campus right now. We plan to take a group photo one day to send to the dealership for advertisement. :)
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Response from the owner - 2 months ago
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Court Williams,
Mike LeBourgeois's profile photo
Mike LeBourgeois
7 months ago
Vahn Alexander in service was great to work with. He called me at least twice a day to update me on my truck. The rental department also took care of me. Great experience.
Response from the owner - 7 months ago
Hi Mike and thanks for the great feedback! We're very happy that Vahn was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Court Williams,