I just finished watching last week's show #191. In your mail segment, there was a Canadian viewer that had problems getting Google's support from the for a nexus 5.
I am also from Canada and would like to say that my experience was Hassel free.
I had a nexus 5 (bought from the play store 10/31/13) that the mic stopped working in early December 2014
I went to the help on the play store and started a live chat with a rep. He had me go though a list of things to try. (Reboot, volume check, factory reset) None of which worked. He then sent a link to get a refurbished unit. (That came in within a week) I sent my broken nexus back in the box my replacement came in. Five stars for the play store!!
Love the show, keep up the good work.
Chris from Canada Ontario