but unfortunately they didn't do anything for us and we stayed a whole day in Bangkok airport and it was freezing, the hotel was expensive which was a necessity for us at least for the first day.
there was a lot of miscommunication and we ended up staying another day in Bangkok airport. it was horrible and the worst they weren't nice to us. I am not a person who yell at people but that day a yelled alot haha. it was frustrating but at least we got home safely.
I am not allowed to enter thailand btw