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Verified local business
Better Business Bureau serving Vancouver Island
Non-Profit Organization
Today 9AM–4PM
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New #BBB Research shows Millennials more like to get scammed than Boomers http://ow.ly/5jSY302CZyd
New BBB research shows optimism bias is widespread; we all think others are more vulnerable… and scammers count on that
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BBB would like to welcome V.I. Auto Exchange http://www.viautoexchange.com/ as our newest Accredited Business
Used Cars For Sale, Trucks, Minivans or Suvs. V.I. Auto Exchange offers Auto Repair Services of any Car Makes and Models. Good Priced Autos, Finance or Buy Under $1,000 - $5,000, $10,000 - $20,000 & $30,000. Book Auto Service or Maintenance Online, Call (250) 384-4499 to Fix Automotive Issues. Our Affordable Mechanic Shop with Low Hourly Prices Rates include Services for Every Type of Vehicle, Engine Repairs, Transmission, Brakes, Str...
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BBB would like to welcomeBrown Henderson Melbye http://www.bhmlawyers.ca/ as our newest Accredited Business
What we do · Help Yourself · Our Team · Trudi L. Brown, Q.C. · Kay Melbye · Shauna Tucker · Suzanne S. Williams · Laura Atkinson · Samantha Rapoport · Jennine Prowse · Julia Nowosielska · Patricia Routien · Marilyn Milloy · Kaytlyn Steele · Kim Hudson · Cara Finkelstein · Janice Saxby · Dyson.
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#BBB receives over 10K complaints a year related to online shopping. Protect yourself: http://www.bbb.org/shoppingonline
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BBB would like to welcome Sun Porch Homes, Nanaimo BC, as our newest Accredited Business
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Have them in circles
189 people
Tracey Krska's profile photo
SEO WEBSITE PRO INC's profile photo
Hans Druschel's profile photo
Mew and Company Chartered Professional Accountants's profile photo
Brandy Nielson's profile photo
Ricasalsa Restaurant's profile photo
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Interesting article from BBB's new TRUSTED magazine. Good, Better, Best
http://www.bbbtrusted.org/#!Good-Better-Best/c1nni/5759a9090cf24c9615a67f01
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BBB would like to welcome True Home Plumbing & Gas http://www.truehomeplumbing.ca/ as our newest Accredited Business
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BBB would like to welcome Rooftech Roofing http://www.rooftechroofing.biz/ as our newest Accredited Business
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BBB would like to welcome Godfrey's Luggage & Leather Repairs, Victoria BC, as our newest Accredited Business
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Thank you Clarke Engineering & Welding for supporting trust & ethics for over 35 years! http://ow.ly/RWcj302281T
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BBB would like to welcome SYNLawn Vancouver Island http://www.synlawn.ca/ as our newest Accredited Business
Artificial Grass Never Looked More Natural
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Contact Information
Map of the business location
1175 Cook St #220 Victoria, BC V8V 4A1 Canada
1175 Cook Street #220CABritish ColumbiaVictoriaV8V 4A1
+1 250-386-6348bbb.org
Non-Profit Organization, Education
Non-Profit Organization
Education
Information Bureau
Today 9AM–4PM
Wednesday 9AM–4PMThursday 9AM–4PMFriday 9AM–4PMSaturday ClosedSunday ClosedMonday 9AM–4PMTuesday 9AM–4PM
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior.

Businesses that earn BBB accredited business status contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free Business Reviews and charity Wise Giving Reports, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. 

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3.7
21 reviews
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1 review
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1 star
6 reviews
"We had our father inlaws roof done at the end of May, a life long warranty."
"My husband went up on the ladder he had covered the water drain pipe."
"Rude staff, happy to slam other retailers because they can't match prices."
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Have them in circles
189 people
Tracey Krska's profile photo
SEO WEBSITE PRO INC's profile photo
Hans Druschel's profile photo
Mew and Company Chartered Professional Accountants's profile photo
Brandy Nielson's profile photo
Ricasalsa Restaurant's profile photo
ScanHouse Canada's profile photo
Dale Branson's profile photo
Roman Nazarov's profile photo
All reviews
Terry Scandrett's profile photo
Terry Scandrett
a week ago
We used Done Right Moving to pack everything in our Oak Bay condo, put them in storage and then retrieve them for delivery to two locations 3 months later. This took much attention to detail which was time consuming, but Tyler Jackson and his team did a superb job. Our real estate agent recommended Done Right, and now I am a fan too! Glad the BBB has this company as a member! Angela Bassage & Terry Scandrett
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Corey Rich
4 months ago
The Better Business Bureau provides absolutely no value whatsoever to both their clients interested in consumer protection, nor the businesses that solicit the brand for advertising. They are a non-profit sponge without a true value proposition, unable to help with business transparency in any helpful way.
Response from the owner - 4 months ago
We are sorry to hear that you are feeling dissatisfied with the services provided by BBB. We would like to better understand the source of your concerns. We can't promise that we will be able to remedy the issues that are of concern to you, but if you would like to discuss this matter further you may contact our Dispute Resolution Facilitator (complaints@vi.bbb.org) or myself (communications@vi.bbb.org) directly.
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Bath Set
4 months ago
Not impressed. Any fly-by-night can buy accreditation with an 'A' rating. Previous history, lawsuits, etc. are not taked into consideration.
Response from the owner - 4 months ago
Accredited Business undergo and extensive screening process by BBB staff prior to becoming Accredited. Accredited Businesses also contractually agree to abide by BBB's Standards of Trust and Code of Advertising. Accredited Businesses that do not abide by our Standards' of Trust or Code of Advertising may have their BBB accreditation revoked. A company cannot become accredited if they have outstanding government actions against them. BBB will report on these matters for 3 years on a company's BBB Business Review. Factors like complaint history (over past 3 years) as well as BBB investigations, advertising review, and government actions affect a businesses BBB rating. However, we do not continue to report on the matters after they have been closed for 3 years. We also do not report on civil law suits. If there is a matter you would like BBB to try to assist you in coming to a resolution on with a businesses you can file a formal BBB complaint online at:https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. If you have had a positive or negative experience with a company you may file a BBB Customer Review at: http://www.bbb.org/vancouver-island/customer-reviews.
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Salome Woywod
a year ago
Very nice place, I had Grecian Chicken with Salad Taste was amazing, even the olive oil with some warm bread ;) loved it Paul the owner, a very friendly and nice guy, helps the server a bit Very nice atmosphere Also the prices are very good for this quality. If I'm coming back to Victoria, I'll visit this place again !!!
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Casey Miller
9 months ago
Cit-e-Cycles in surrey is the worst. Rude staff, happy to slam other retailers because they can't match prices. Also very poorly made machines. I can only think that the positive reviews here on the site are fake. Not sure how these people are in business. They drink and do drugs in the shop. Worst scooter shop in B.C. Over priced china garbage. Misleading and un educated about the products. Buyer beware. Stay away from Cit -E-Cycles.
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Susan Armstrong
8 months ago
We had our father inlaws roof done at the end of May, a life long warranty. Well after the said job was complete we checked up on the roof and a section of the rolls roof was missing, Andrew the owner came and finished it and said he would be back to put on the metal cap. He never returned, the rain came, where he put the rolled roofing on at the front door all the rain came over the top of the ledge. My husband went up on the ladder he had covered the water drain pipe. After several calls, finally he called back after an email, said he would be there on Monday, a no show, more phone calls all unreturned. My husband ended up finding the drain and repairing it himself. I am very disappointed, I went through the BBB to get a good quality roofer, not Happy In Chemainus..
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Response from the owner - 8 months ago
Thank you for sharing your experience with BBB. If you wish to file a formal complaint against the company, one in which you would like BBB to assist you in coming to some sort of reasonable resolution, you may do so via our online complaint form at: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. BBB also provides a Customer Review opportunity for consumers on a company's BBB Business Review. Go to: http://www.bbb.org/vancouver-island/ to look up the company for which you wish to submit a Customer Review. Then click on the "Submit a Customer Review" link under the company's name.
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Carl Lund
a month ago
Absolute crock. The BBB edited wording to their own accord and posted comments about my company without ever first contacting me or investigating the validity of the claims.
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Alan Bowles
10 months ago
I have always found the BBB to be a very good organization and helpful in dealing with all inquiries and requests, both as a business owner as well as acting on behalf of other clients. Highly recommend making full use of their resources.