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Better Business Bureau serving Vancouver Island
Non-Profit Organization
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Thank you to everyone that participated in the BBB|Vancouver Island shredding event. We raised $3,000+ for the Rainbow Kitchen.
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BBB would like to welcome South Island Renovations & Handyman Services https://southislandrenovations.com/ as our newest Accredited Business
We are Victoria's affordable handyman service from small handyman jobs to large renovations. Licenced, insured, 27 years exp. 100% satisfaction guaranteed.
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BBB would like to welcome Seahorse Curbs http://seahorsecurbs.ca/ as our newest Accredited Business
Decorative Concrete Curbing. Seahorse Edging, Pathways and Curbs fabricates concrete curbing on site at your property. There are a variety of colors, contour styles and surface designs to choose from for both residential and commercial properties.
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Join BBB Friday at our Community Shredding Event. May 13 (10-2) Tillicum Centre parking lot. Donations for charity!
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BBB would like to welcome DoubleTree by Hilton Hotel & Suites Victoria http://doubletree3.hilton.com/en/hotels/british-columbia/doubletree-by-hilton-hotel-and-suites-victoria-YYJDSDT/index.html as our newest Accredited Business
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Just a reminder to join BBB Friday May 13 from 10-2 for Community Shredding. http://ow.ly/osp43005bkK #shredding
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Have them in circles
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Guess who's celebrating 20 Years of BBB Accreditation? http://ow.ly/zJTr300g0r0 #bbbmilestones
Congratulations to the following Accredited Businesses for reaching their "Milestone" years of accreditation at BBB serving Vancouver Island this May.
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BBB community shredding event today at Tillicum Centre. Join us 10-2. http://ow.ly/dt743005c3B. Shredding by Donation
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BBB community shredding event today at Tillicum Centre. Join us 10-2. http://ow.ly/dt743005c3B. Shredding by Donation
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BBB would like to welcome Retro Teck Window Manufacturing Ltd. http://www.retroteckwindow.calls.net/ as our newest Accredited Business
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BBB would like to welcome Diversity Auto Films http://diversityautofilms.com/ as our newest Accredited Business
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BBB would like to welcome CRVTek I.T. Consulting http://www.crvtek.com/ as our newest Accredited Business
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Contact Information
Map of the business location
1175 Cook St #220 Victoria, BC V8V 4A1 Canada
1175 Cook Street #220CABritish ColumbiaVictoriaV8V 4A1
+1 250-386-6348bbb.org
Non-Profit Organization, Information Bureau
Non-Profit Organization
Information Bureau
Education
Today Closed
Sunday ClosedMonday 9AM–4AMTuesday 9AM–4AMWednesday 9AM–4AMThursday 9AM–4AMFriday 9AM–4AMSaturday Closed
BBB is an unbiased organization that sets and upholds high standards for fair and honest business behavior.

Businesses that earn BBB accredited business status contractually agree and adhere to the organization’s high standards of ethical business behavior. BBB provides objective advice, free Business Reviews and charity Wise Giving Reports, and educational information on topics affecting marketplace trust. To further promote trust, BBB also offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. 

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Review Summary
3.1
6 reviews
5 star
2 reviews
4 star
No reviews
3 star
No reviews
2 star
No reviews
1 star
4 reviews
"...both as a business owner as well as acting on behalf of other clients."
"Previous history, lawsuits, etc. are not taked into consideration."
"The Better Business Bureau provides absolutely no value whatsoever..."
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Have them in circles
185 people
Maxim Coatings's profile photo
Better Business Bureau's profile photo
Mew and Company Chartered Professional Accountants's profile photo
Ocean Nathan Trump Mahoney MD's profile photo
Better Business Bureau - Atlantic Provinces's profile photo
codon ti's profile photo
ParetoLogic Inc.'s profile photo
Rex Grant's profile photo
Hayley MacDonald's profile photo
All reviews
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Susan Armstrong
6 months ago
We had our father inlaws roof done at the end of May, a life long warranty. Well after the said job was complete we checked up on the roof and a section of the rolls roof was missing, Andrew the owner came and finished it and said he would be back to put on the metal cap. He never returned, the rain came, where he put the rolled roofing on at the front door all the rain came over the top of the ledge. My husband went up on the ladder he had covered the water drain pipe. After several calls, finally he called back after an email, said he would be there on Monday, a no show, more phone calls all unreturned. My husband ended up finding the drain and repairing it himself. I am very disappointed, I went through the BBB to get a good quality roofer, not Happy In Chemainus..
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Response from the owner - 6 months ago
Thank you for sharing your experience with BBB. If you wish to file a formal complaint against the company, one in which you would like BBB to assist you in coming to some sort of reasonable resolution, you may do so via our online complaint form at: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. BBB also provides a Customer Review opportunity for consumers on a company's BBB Business Review. Go to: http://www.bbb.org/vancouver-island/ to look up the company for which you wish to submit a Customer Review. Then click on the "Submit a Customer Review" link under the company's name.
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Casey Miller
7 months ago
Cit-e-Cycles in surrey is the worst. Rude staff, happy to slam other retailers because they can't match prices. Also very poorly made machines. I can only think that the positive reviews here on the site are fake. Not sure how these people are in business. They drink and do drugs in the shop. Worst scooter shop in B.C. Over priced china garbage. Misleading and un educated about the products. Buyer beware. Stay away from Cit -E-Cycles.
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Alan Bowles
8 months ago
I have always found the BBB to be a very good organization and helpful in dealing with all inquiries and requests, both as a business owner as well as acting on behalf of other clients. Highly recommend making full use of their resources.
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Corey Rich
2 months ago
The Better Business Bureau provides absolutely no value whatsoever to both their clients interested in consumer protection, nor the businesses that solicit the brand for advertising. They are a non-profit sponge without a true value proposition, unable to help with business transparency in any helpful way.
Response from the owner - 2 months ago
We are sorry to hear that you are feeling dissatisfied with the services provided by BBB. We would like to better understand the source of your concerns. We can't promise that we will be able to remedy the issues that are of concern to you, but if you would like to discuss this matter further you may contact our Dispute Resolution Facilitator (complaints@vi.bbb.org) or myself (communications@vi.bbb.org) directly.
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Bath Set
2 months ago
Not impressed. Any fly-by-night can buy accreditation with an 'A' rating. Previous history, lawsuits, etc. are not taked into consideration.
Response from the owner - 2 months ago
Accredited Business undergo and extensive screening process by BBB staff prior to becoming Accredited. Accredited Businesses also contractually agree to abide by BBB's Standards of Trust and Code of Advertising. Accredited Businesses that do not abide by our Standards' of Trust or Code of Advertising may have their BBB accreditation revoked. A company cannot become accredited if they have outstanding government actions against them. BBB will report on these matters for 3 years on a company's BBB Business Review. Factors like complaint history (over past 3 years) as well as BBB investigations, advertising review, and government actions affect a businesses BBB rating. However, we do not continue to report on the matters after they have been closed for 3 years. We also do not report on civil law suits. If there is a matter you would like BBB to try to assist you in coming to a resolution on with a businesses you can file a formal BBB complaint online at:https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. If you have had a positive or negative experience with a company you may file a BBB Customer Review at: http://www.bbb.org/vancouver-island/customer-reviews.