Profile

Cover photo
Verified local business
Better Business Bureau serving Vancouver Island
Non-Profit Organization
Today 9AM–4PM
190 followers|794,080 views
AboutPostsPhotosVideos

Stream

 
Beware online store claiming to sell custom t-shirts, charging people and not delivering merchandise http://ow.ly/VTDo304CBbg #BBB #warning
1
Add a comment...
 
@VIBBB welcomes Terra Nova Plumbing http://www.terranovaplumbing.ca/ as our newest #bbb Accredited Business #accreditedbusiness
Terra Nova Plumbing, Comox Valley specialists for all your plumbing and heating installations and service. Available 24 hours for emergency service.
1
Add a comment...
 
BBB would like to welcome Vic City Moving http://viccitymoving.com/ as our newest Accredited Business
Our coverage area covers all of the south/mid island and we will travel north as well as to the mainland for some of the larger specialty job, for any questions use our contact and let us know! Our aim is to get you to your new home safely, so you can start life again or continue without any ...
1
Add a comment...
 
Yeah to 25 Years Accreditation: Cube Global Storage, Pacific Blinds & Drapes and Renew Building Services. http://ow.ly/jqC4304bhd9
Congratulations to the following Accredited Businesses for reaching their "Milestone" years of accreditation in September 2016.
1
Add a comment...
 
BBB would like to welcome ADG Creative Media Services http://animaxdesigngroup.com/ as our newest Accredited Business
Welcome to ADG Creative Media Services Website Design 3D Motion Graphics 3D Animation HD Video Production Professional SEO
1
Add a comment...
 
BBB would like to welcome Terra Nova Plumbing http://www.terranovaplumbing.ca/ as our newest Accredited Business
Terra Nova Plumbing, Comox Valley specialists for all your plumbing and heating installations and service. Available 24 hours for emergency service.
1
Add a comment...
 
BBB would like to welcome City Discount Tires http://www.citydiscounttires.ca/ as our newest Accredited Business
1
Add a comment...
 
BBB would like to welcome Strongback http://www.strongback.ca/ as our newest Accredited Business
Home renovations, deck building, and custom framing in Victoria, BC
1
Add a comment...
 
BBB would like to welcome Nicholson Ventures Ltd., Chemainus BC, as our newest Accredited Business
1
Add a comment...
 
BBB would like to welcome Miss GreenClean's Cleaning Service http://www.missgreencleans.com/ as our newest Accredited Business
1
Add a comment...
 
BBB would like to welcome Mid Island Cabinets http://www.midislandcabinets.com/ as our newest Accredited Business
1
Add a comment...
Contact Information
Map of the business location
1175 Cook St #220 Victoria, BC V8V 4A1 Canada
1175 Cook Street #220CABritish ColumbiaVictoriaV8V 4A1
+1 250-386-6348bbb.org
Non-Profit Organization, Education
Non-Profit Organization
Education
Information Bureau
Today 9AM–4PM
Friday 9AM–4PMSaturday ClosedSunday ClosedMonday 9AM–4PMTuesday 9AM–4PMWednesday 9AM–4PMThursday 9AM–4PM
Google+ URL

Street View

Panorama
Write a review
Review Summary
3.4
23 reviews
5 star
12 reviews
4 star
2 reviews
3 star
1 review
2 star
No reviews
1 star
8 reviews
"THIS IS THE BEST RESTAURANT IN VICTORIA hands down this place is unbeatable."
"If you like Greek Food i highly recommend checking out the Black Olive."
"Staff is exceptionally courteous and the owner is both charismatic and friendly."
Photos
Scrapbook photo 2
Upload public photo
Your Activity
All reviews
Mishka Katts's profile photo
Mishka Katts
a month ago
“Start with Trust”. BBB you must be kidding. After our recent experience with the BBB we will never trust anything on their site again. We had our house painted by Top Coat Painting and weeks after they had finished painting we started having numerous problems with the paint. We called Top Coat right away and let them know about the problems. For over 9 months Top Coat promised they were going to fix the problems. Then they told us they were NOT going to honour their three-year guarantee. Our guarantee clearly states they will fix bubbles if they occur. They have since removed this from their web site, however we have a printed copy of our guarantee. We now have hundreds of bubbles on every wall of our house and Top Coat will NOT honour their guarantee. So we finally went to the BBB to try and get help. What we ended up finding out was that companies pay for their Accreditation. We provided BBB with written proof, pictures and emails from Top Coat proving what the company had done and that they were walking away from their guarantee. However, it seemed nothing we presented to the BBB was good enough. We were left with the perception that the BBB is totally biased in favour of businesses. Further, BBB’s arbitration process is controlled by them and also seems very biased in favor of companies. As the complainant if you say yes to the process you must give up all your rights to be able to take the case to court. Our complaint is still not up on the BBB’s site so anyone looking for a painting company beware you will still find Top Coat Painting has it’s Accreditation and an A+ rating. We won’t recommend Top Coat Painting or using the BBB to our worst enemy.
• • •
Response from the owner - 4 weeks ago
In clarification, please note that ALL accredited businesses contractuallyy agree to respond to, and make a good faith effort to resolve all complaints formally submitted through the BBB dispute resolution process. For matters that are difficult to resolve Accredited Businesses agree to move the complaint through to mediation or arbitration upon request of the BBB. All arbitrations are legally binding. BBB uses professional, independent third-party arbitrators that are certified by the BC Arbitration and Mediation Institute.
peter barrett's profile photo
peter barrett
a week ago
Unfortunate experience of using Ramtar Development and Peacock Painting in the build of a new home in Victoria. Poor quality control on some aspects of the overall project (we took over the QC) and the painting had to be completely redone due to the shortcuts the Peacock painting folks took.
Corey Rich's profile photo
Corey Rich
6 months ago
The Better Business Bureau provides absolutely no value whatsoever to both their clients interested in consumer protection, nor the businesses that solicit the brand for advertising. They are a non-profit sponge without a true value proposition, unable to help with business transparency in any helpful way.
Response from the owner - 6 months ago
We are sorry to hear that you are feeling dissatisfied with the services provided by BBB. We would like to better understand the source of your concerns. We can't promise that we will be able to remedy the issues that are of concern to you, but if you would like to discuss this matter further you may contact our Dispute Resolution Facilitator (complaints@vi.bbb.org) or myself (communications@vi.bbb.org) directly.
Bath Set's profile photo
Bath Set
6 months ago
Not impressed. Any fly-by-night can buy accreditation with an 'A' rating. Previous history, lawsuits, etc. are not taked into consideration.
Response from the owner - 6 months ago
Accredited Business undergo and extensive screening process by BBB staff prior to becoming Accredited. Accredited Businesses also contractually agree to abide by BBB's Standards of Trust and Code of Advertising. Accredited Businesses that do not abide by our Standards' of Trust or Code of Advertising may have their BBB accreditation revoked. A company cannot become accredited if they have outstanding government actions against them. BBB will report on these matters for 3 years on a company's BBB Business Review. Factors like complaint history (over past 3 years) as well as BBB investigations, advertising review, and government actions affect a businesses BBB rating. However, we do not continue to report on the matters after they have been closed for 3 years. We also do not report on civil law suits. If there is a matter you would like BBB to try to assist you in coming to a resolution on with a businesses you can file a formal BBB complaint online at:https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. If you have had a positive or negative experience with a company you may file a BBB Customer Review at: http://www.bbb.org/vancouver-island/customer-reviews.
Terry Scandrett's profile photo
Terry Scandrett
2 months ago
We used Done Right Moving to pack everything in our Oak Bay condo, put them in storage and then retrieve them for delivery to two locations 3 months later. This took much attention to detail which was time consuming, but Tyler Jackson and his team did a superb job. Our real estate agent recommended Done Right, and now I am a fan too! Glad the BBB has this company as a member! Angela Bassage & Terry Scandrett
Casey Miller's profile photo
Casey Miller
11 months ago
Cit-e-Cycles in surrey is the worst. Rude staff, happy to slam other retailers because they can't match prices. Also very poorly made machines. I can only think that the positive reviews here on the site are fake. Not sure how these people are in business. They drink and do drugs in the shop. Worst scooter shop in B.C. Over priced china garbage. Misleading and un educated about the products. Buyer beware. Stay away from Cit -E-Cycles.
Susan Armstrong's profile photo
Susan Armstrong
10 months ago
We had our father inlaws roof done at the end of May, a life long warranty. Well after the said job was complete we checked up on the roof and a section of the rolls roof was missing, Andrew the owner came and finished it and said he would be back to put on the metal cap. He never returned, the rain came, where he put the rolled roofing on at the front door all the rain came over the top of the ledge. My husband went up on the ladder he had covered the water drain pipe. After several calls, finally he called back after an email, said he would be there on Monday, a no show, more phone calls all unreturned. My husband ended up finding the drain and repairing it himself. I am very disappointed, I went through the BBB to get a good quality roofer, not Happy In Chemainus..
• • •
Response from the owner - 10 months ago
Thank you for sharing your experience with BBB. If you wish to file a formal complaint against the company, one in which you would like BBB to assist you in coming to some sort of reasonable resolution, you may do so via our online complaint form at: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started. BBB also provides a Customer Review opportunity for consumers on a company's BBB Business Review. Go to: http://www.bbb.org/vancouver-island/ to look up the company for which you wish to submit a Customer Review. Then click on the "Submit a Customer Review" link under the company's name.
Salome Woywod's profile photo
Salome Woywod
2 years ago
Very nice place, I had Grecian Chicken with Salad Taste was amazing, even the olive oil with some warm bread ;) loved it Paul the owner, a very friendly and nice guy, helps the server a bit Very nice atmosphere Also the prices are very good for this quality. If I'm coming back to Victoria, I'll visit this place again !!!