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Jana Thompson


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DO NOT JOIN THIS GYM IF YOU WANT ANY KIND OF DECENT CUSTOMER SERVICE. I just ended my two-year membership here today. The gym rates there are very high. For that level of price, I expect good service. One of the things I like about the JCC is that they have pilates springboards on the workout floor, which I need to use because of a recommended course of exercise from my physical therapist. About two weeks ago, I noticed one of the high-tension springs was malformed at one end. I took it to the fitness desk, and they said "oh we'll deal with it." Next visit, still not dealt with. In fact, there's another spring that's lost some of its tension as well. Go to the fitness desk, they say it's my imagination. I complain to the customer service rep. Today's visit: I actually take the three springs out of the fitness floor down to the service manager and physically show them the malformed and lowered tension spring alongside a good one. He tries to write off their bad management of the fitness floor with "well, they said they fixed it." Final update:Today, after a different set of bad pilates springs, another painful discussion with the fitness floor staff and customer service staff, I quit. The YMCA is a far better choice. UCSF. USF. Anywhere but here.Not good enough. Your service sucks. There are other gyms in San Francisco and I'm looking on yelp for a better one
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Public - 2 years ago
reviewed 2 years ago
1 review