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G.E. Masana
Lives in NY 10001
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G.E. Masana

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G.E. Masana

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http://www.gemasana.com
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NY 10001
Leasing a car there, the sales person was wonderful. Everything was wonderful, until... the first oil change. Only because when I pulled up to the valet sign in front of the service department to drop off the car, all of a sudden a crew member is waving his arms at me telling me to back up, get out of the way. A private sanitation truck they had there was now backing up into this narrow lane between the building and the lot. Where he wanted me to back my car up into was a narrow sliver a few yards behind me between parked cars and the building, yet a few yards to my left was the lot and there was a wide open spot there. So I wanted to pull in there. I yelled out to the crew member but he kept refusing me, standing in the way, he wouldn't stop the truck, and now, being the truck was right almost on me I had no choice but to quickly back up some more and get out of the way to not get clipped, and that's when I got swiped by a metal plant container at their showroom steps. I wasn't happy about that and I wasn't happy I wasn't shown the courtesy, as a customer, of pulling in to a safer spot. Or being given the right of way. Or being taken care of first while I was the drop off spot where I could've pulled ahead and out of the way, before the truck started backing up. I told the service rep what happened and they tried to buff it out. But it did leave a mark. I wrote a letter to Mr. Corrado, the Service Manager and the same letter went to Michael Elder, the General Manager. It's been well over a month since I wrote them and haven't received any response from either of them. It's easy for things to be wonderful when things go well. The true measure however is how things are handled when they don't go well. They're not making good or acknowledging the damage they caused. For that reason I'm posting this review.
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Public - 8 months ago
reviewed 8 months ago
1 review
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