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Burlington Subaru
Subaru Dealer
Today 8AM–7PM
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Burlington Subaru

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Pricing announced! The 2017 #Subaru #Crosstrek will start at $21,695, and adds a new Premium Special Edition model. https://goo.gl/ftKkOA
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Burlington Subaru

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Looking for a used car? Ask #BTV #Subaru sales consultant Lance D. 802-448-3801 about this 2013 XV Crosstrek! Info: https://goo.gl/N0RZQF
Shop our online selection of Subaru Certified Pre-Owned vehicles.
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Burlington Subaru

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Thank you to our amazing customers! #Subaru of America smashes record with best-ever sales month in company history: http://goo.gl/vmIsef
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Burlington Subaru

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Former #Subaru #WRC driver Chris Atkinson will enter the #RedBullGRC with #SubaruRally Team USA this weekend: http://goo.gl/OKRUYS ^MC
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Burlington Subaru

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#Subaru & the #NPCA unveil waste-awareness findings to help educate Americans on protecting our #nationalparks: http://goo.gl/xIPhH9 ^MC
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Burlington Subaru

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Looking for a used truck? Ask #BTV #Subaru sales consultant Theresa J. (802) 448-3827 about this '12 #Ram1500! Info: http://goo.gl/28nY7G
2012 Ram 1500, Truck Quad Cab, from Burlington Subaru in Burlington, VT, 05401. Call (877) 544-2985 for more information.
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Burlington Subaru

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Burlington Subaru

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Looking for a used car? Ask #BTV #Subaru sales consultant Dom D. (802) 660-8099 x110 about this 2014 XV Crosstrek! http://goo.gl/XsPKwL
Shop our online selection of Subaru Certified Pre-Owned vehicles.
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Burlington Subaru

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#Subaru puts safety first: new TV spots highlight brand's commitment to keep drivers and families safe on the road: http://goo.gl/4yFyCj
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Burlington Subaru

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Want to check out the 2017 Outback? Tiffany will be happy to show you! Stop by #BTV #Subaru right on Shelburne road. http://goo.gl/2solIZ
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Burlington Subaru

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Looking for a used Subaru? Ask #BTV #Subaru sales consultant Chris T. 802-448-3813 about this 2012 #Outback! Info: http://goo.gl/5YlYBC
2012 Subaru Outback, Wagon, from Burlington Subaru in Burlington, VT, 05401. Call (877) 544-2985 for more information.
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Burlington Subaru

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#Subaru and the Leukemia & Lymphoma Society deliver 30,000 gifts of comfort and care to cancer patients across the country: http://goo.gl/OaMWXZ #lovepromise #LLS
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Contact Information
Map of the business location
351 Shelburne Rd Burlington, VT 05401
351 Shelburne RoadUSVermontBurlington05401
(802) 448-3880burlingtonsubaru.com
Subaru Dealer, Car Dealer
Subaru Dealer
Car Dealer
Oil Change Service
Used Car Dealer
Today 8AM–7PM
Monday 8AM–7PMTuesday 8AM–7PMWednesday 8AM–7PMThursday 8AM–7PMFriday 8AM–7PMSaturday 8AM–6PMSunday Closed
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Review Summary
4.0
51 reviews
5 star
33 reviews
4 star
4 reviews
3 star
2 reviews
2 star
3 reviews
1 star
9 reviews
"Very happy with all of the service I received, and all of the people I met."
"Apart from having great cars and friendly staff, they're management is great!"
"Overall, a great experience with a wonderful, non-pushy, classy salesman."
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Go Revive Yourself
a month ago
These guys are easy and fun to talk to. They care about getting you exactly what you need for the best deal. They don't treat you like luggage that has to be attended, but as actual waiting customers that have questions and wants. Apart from having great cars and friendly staff, they're management is great! Other places like Nissan just make you wait and wait without telling you anything. These guys are the complete opposite!
Response from the owner - a month ago
Hi there, Thank you so much for leaving us such a thoughtful review! We're so happy to hear that you felt so well taken care of at our dealership and that you enjoyed working with our staff while you were here. Thank you again, and we look forward to seeing you next time you're in! All the best, Madeleine Cave Digital Marketing Manager Burlington Subaru Hyundai madeleine_Cave@vtcars.com
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John Lister
a month ago
My recent service experience has been terrible. During a large service (it cost me about $1,800) they broke a non-critical part of my car. This was not brought up to me, I discovered it myself on my way home from the service appointment. They had forgotten to put a screw in and also broke off a plastic tab. They said they would order the part and let me know when it was in so I could bring my car back in to have it replaced. They estimated the part would arrive in 4 business days. After multiple phone calls and messages over the course of 2 weeks, I finally connected with someone who said the part hadn't been released by Subaru yet. 2 days later I got a phone call saying the part was in. I asked when I could bring my car in to have it replaced and he had to transfer me to another person. They said the best they could do was another 2 weeks out. I asked to speak to my service assistant because I was told I would be able to bring the car once the part was in. I was transferred to my service assistant and left another message. Another 4 business days go by and I haven't heard anything. I called again and was bounced around to a few different people and the "best" they could do was still a week and a half out. By the time I bring my car in again I'll have been driving around with this broken part in my car for over a month, with Burlington Subaru making zero effort to own and fix their mistake. They have been treating me in manner which screams "don't bother us, we don't care about your business nor our quality of work." In addition to this terrible customer service, how can I ever trust this service center again when they FORGOT to put a screw in. What if it was a critical component? What if I found out by means of a crash rather than pushing a button on my dash?
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Henry Bodkin
a month ago
make sure you get everything on paper with prices before approving anything with Burlington Cars. And fight anything that seems unfair upon check-out. They are ultimately fair people but--with phone interactions--miscommunication is easy
Response from the owner - a month ago
Hi Henry, Steve Kelson here, General Manager at Burlington Subaru. I just wanted to reach out in case there was an unresolved issue you had while working with our dealership. If you'd be willing to give me a call I'd appreciate hearing from you -- my direct line is (802) 448-3956 or I can be reached by email at stevekelson@burlingtoncars.com. Thank you for your review, and I look forward to hearing from you soon. All the best, Steve
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Nate Palm
a week ago
They are beyond helpful and straight shooting. I am so thankful for Jean and Brad! If you want a Subaru this is where you should go!
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Allan Rodgers
a month ago
We have two subaru's now for the kids. Service has been less than stellar. Here's a recent example. I brought in a car to have new tires put on. Picked up the car after tires were installed ... no problem. A few days later, I get a call that the part I ordered was in.... what part? I didn't order a part. I am told never mind, it's probably a mistake. Wait, this doesn't make sense. I press the question and a nice person does investigate. Turns out that there was nothing in the computer, but the technician noted a leaking strut on the paperwork. So, I had a leaking strut but didn't know it. Scheduled an appointment and brought it in the night before. Two days later, no calls, so I call. "My" service rep was on vacation for two days and the "car was ready anytime." Oops, sorry. In the service area are three counter people doing paperwork and four technicians wandering about, some just standing there, and just one other customer ahead of me. I wait ten minutes for help. Paperwork is not done. Paperwork gets done, another 10 minutes. I say I will pick up after hours, is that okay? Response: okay if you don't get boxed in by others. I leave, saying to myself that I won't buy another Subaru here. I am sure the people here are all very nice. But, management systems are weak. We are a big family with many cars and have purchased from Almartin Volvo, Acura, Berlin City, Ford, Toyota, Automaster, and Goss. My experience is that this service department so far is not up to par with the competition. Sad, good product. And, there are no follow up calls asking "How was the service?" that I've ever received.
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ian post
a month ago
Absolutely the worst customer service & overall service - enough that we will never invest in a Subaru ever again. After attempting to contact this dealership in regards to a huge issue on their end, Will Hunter the "Service Director" was extremely rude and unhelpful. After going in person to see if we could find a resolution, we were asked to leave & to call a 1-800 number. What? They messed up our appointment on a recall (said it didn't exist when we showed up for the appointment after 5 weeks) which absolutely screwed us on selling the vehicle. I will never, ever deal with any Subarus ever again!
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Response from the owner - a month ago
Hi Ian, I tried reaching out to you a while back to discuss your issue with your service experience here. If you'd still like to talk, I can be reached by email at stevekelson@burlingtoncars.com, or my direct line is (802) 448-3856. All the best, Steve Kelson General Manager
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Lindsay Quenneville
a month ago
I worked with Rick Brennan at Burlington Hyundai and he was very patient and helpful. He helped me find the right vehicle for my personal and financial needs. He was understanding and knowledgeable and I appreciated his honesty.
Response from the owner - a month ago
Hi Lindsay, Thank you so much for taking the time to leave Rick such a great review -- it's very much appreciated! We're so glad to hear that you enjoyed your experience here and that you were able to find the right vehicle for your wants, needs and budget. Thank you again, and we look forward to working with you in the future! All the best, Madeleine Cave Digital Marketing Manager Burlington Subaru Hyundai madeleine_Cave@vtcars.com
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Chris Babiarz
3 months ago
They squeezed us in on a Saturday to do an emergency repair while we were in Vermont on vacation. The repair only cost $64 and they recommended we do a warantee claim back in Canada. Subaru Canada could use a lesson on Customer Service from them. No wonder every second car in Vermont seems to be a Subaru. I am changing my liscence plate holders from my original dealer's to their's because they were so impressive relatively speaking.
Response from the owner - a month ago
Hi Chris, Thank you so much for the great feedback and amazing recommendation! We're so glad to hear that you were able to get your vehicle in so quickly and that you were satisfied with your service while you were here. Thank you again! All the best, Madeleine Cave Digital Marketing Manager Burlington Subaru Hyundai madeleine_Cave@vtcars.com