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Burlington Subaru
Subaru Dealer
Today 8AM–7PM
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Burlington Subaru

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Bucky Lasek to make his gravel rally debut at the New England Forest Rally, July 15-16! http://goo.gl/Ejn5UM #NEFR #subarurally #teamusa
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Burlington Subaru

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#Chimani and #Subaru have launched free, mobile-app travel guides for #NationalParks. Learn more here: http://goo.gl/EFwLNJ ^MC #explore
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Burlington Subaru

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The redesigned and upgraded 2017 #Subaru #BRZ adds enhanced performance, updated styling and superb new features: http://goo.gl/OuoZpr
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Burlington Subaru

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The 2017 #Subaru #Outback and #Legacy offer new trim levels with exclusive safety, styling and comfort features: http://goo.gl/TcQbsD ^MC
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Burlington Subaru

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The 2017 #Subaru #Forester offers enhanced safety features, greater comfort and even better performance. Learn more: http://goo.gl/b4eoGb
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38 people
ERIK STEFANUS's profile photo
Heritage Automotive (H-Team)'s profile photo
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Day West Liberty Subaru's profile photo
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Burlington Subaru

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Check out the new Subaru BRZ Series.Yellow! Striking in color, loaded with performance. http://goo.gl/l2IjSC #subaru #seriesyellow #BRZ
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Burlington Subaru

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Please take a moment to vote for us for Best Auto Dealer! (#53) Thank you so much to our amazing customers! <3 http://goo.gl/WcJ1GU #btv
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Burlington Subaru

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Pricing announced! The 2017 #Subaru #Legacy and #Outback will start at $21,995 and $25,645 respectively. Read more: http://goo.gl/R2J02K
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Burlington Subaru

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Pricing announced! Available late summer 2016, the fully upgraded 2017 #Subaru #Forester will start at $22,595: http://goo.gl/F348Ng ^MC
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#Subaru announces pricing on the 2017 #WRX, #WRXSTI and 2016 #Crosstrek Special Edition! Read more here: http://goo.gl/15nwld ^MC
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Burlington Subaru

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Take a look at the all-new, USA-built 2017 Subaru Impreza! What a beauty. http://goo.gl/Ce65uG ^MC #Subaru #Impreza #USA
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Contact Information
Map of the business location
351 Shelburne Rd Burlington, VT 05401
351 Shelburne RoadUSVermontBurlington05401
(802) 448-3880burlingtonsubaru.com
Subaru Dealer, Car Dealer
Subaru Dealer
Car Dealer
Oil Change Service
Used Car Dealer
Today 8AM–7PM
Thursday 8AM–7PMFriday 8AM–7PMSaturday 8AM–6PMSunday ClosedMonday 8AM–7PMTuesday 8AM–7PMWednesday 8AM–7PM
Burlington Subaru is your one stop location for Subaru sales, parts and service in Vermont.

Subaru Sales Department
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Review Summary
4.0
40 reviews
5 star
27 reviews
4 star
3 reviews
3 star
1 review
2 star
2 reviews
1 star
7 reviews
"I knew I wanted either an XV Crosstrek or another Outback."
"Horrible customer service, always on hold."
"The moment we walked onto the lot, we were greeted by Chris Cassidy."
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Have them in circles
38 people
ERIK STEFANUS's profile photo
Heritage Automotive (H-Team)'s profile photo
Kristin Lapointe's profile photo
Heidi Cannon's profile photo
Day West Liberty Subaru's profile photo
Autosmith Towing & Recovery's profile photo
Burlington Bandits's profile photo
CollisionMax, an ABRA company's profile photo
Nature's Way Pest Control's profile photo
All reviews
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Chris Babiarz
4 weeks ago
They squeezed us in on a Saturday to do an emergency repair while we were in Vermont on vacation. The repair only cost $64 and they recommended we do a warantee claim back in Canada. Subaru Canada could use a lesson on Customer Service from them. No wonder every second car in Vermont seems to be a Subaru. I am changing my liscence plate holders from my original dealer's to their's because they were so impressive relatively speaking.
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m jackson
2 weeks ago
Horrible customer service, always on hold. Long wait for appointments, I'll be finding a better Dealership in the future. Rude
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Erika Austin
7 months ago
I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the same price with a higher monthly payment over a longer period. Same terrible experience with the service dept, my local mechanic performed and identified a known issue with Subaru vehicles and I contacted 1 person who initially scheduled my appointment a month out because he was too overwhelmed with changing tires. Then when I brought it in, they doubted everything I said and told me that unless it's registering a check engine light that the BROKEN part that is under warranty, will just be a nuisance because they wouldn't do anything about it. Apparently it's known locally how terrible Burlington Subaru is. I plan to travel 2 hours just to get the service done to avoid Burlington Subaru.
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Response from the owner - 6 months ago
Hi Erika, this is Steve Kelson, the General Manager here at Burlington Subaru. I'd like to touch base with you about your experience and see if there's a way I can address your concerns. My direct line at the dealership is (802) 448-3856 or you can reach me by email at stevekelson@burlingtoncars.com. Thank you again for bringing this to my attention, I look forward to hearing back from you
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Rebecca Campbell
a year ago
I worked with Crystal to buy an Impreza a little under a year ago. It was such a pleasant and hassle free experience that it was a no brainer to return to her to buy a new Subaru when my Impreza was recently totaled. I would highly recommend her to anyone out there looking to purchase a Subaru! She is informative, friendly and listens to your wants and needs and doesn't waste your time.
Response from the owner - 8 months ago
Thanks for leaving us feedback! Crystal is a champ! We always try to provide a smooth comfortable experience for our customers. We hope you're enjoying your new Impreza and let us know if there is anything else we can help you with.
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kerry spain
3 months ago
Horrible customer service. I hate working with dealerships anyway, and I wouldn't be if not for an airbag recall, which the dealership is obligated to fix for free immediately as it is a serious threat to safety. I called and asked if I could bring my car in and they said they'd "call me with the next available appointment." That was a month ago. So my boyfriend brought it in today and they again told him they couldn't take it anytime soon and needed to order the part, which you bet they're going to take their sweet time doing because there's no money in fixing recalls. Given our last experience I take it they won't be calling us anytime soon. Meanwhile my car is overdue for inspection because of this problem. And on top of being unsafe to drive because if someone hits me and the collision doesn't kill me the airbag will, it's illegal to drive without an inspection stucker. But like most of us, I can't be without a car, can't afford a rental or to take a cab everywhere, and I definitely don't want to pay a fine for having to drive everywhere in a car this dealership, and probably many others, don't really want to fix because it's an hour of free labor they could otherwise use to nickel and dime someone else. Now I find myself in the position of having to pester them every day because I know they'll never call me back if I dont. If I were made of money you could bet I'd pay a reputable garage to get this fixed and inspected within three or four days.
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Response from the owner - 2 months ago
Hi Kerry, We're sorry to hear about your experience here at Burlington Subaru. Unfortunately there is a widespread recall on airbags at the moment. We are told that there are over 3,000 potentially effected Subarus in our area and at this point there are over 500 people on the waiting list to have their airbags replaced. We are happy to help you get a temporary rental car at no cost to you (provided by Subaru of America) if you would like. We are replacing the airbags on a first call first serve basis so that we are fair to everyone who needs to have their airbag replaced. If you would like to talk about it further, please contact our Service Director, Bill Hunter. His number is 802-8099 x126. Hope this helps!
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Chelsea G
4 months ago
Crystal recently helped me lease a car and she was absolutely incredible!! She was efficient and easy to work with. I will recommend her to my friends and family!! Thank you!!
Response from the owner - 4 months ago
Thanks for the review Chelsea! Crystal is definitely a pro when it comes to finding the right vehicle to fit your needs and budget. We're glad we could find the right fit for you.
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Emma Cappello
6 months ago
I had a great experience buying my car. However after you drive out of the lot, it all changes. You can never get a service appointment here. I've called MANY times trying to get my car in for an oil change/break inspection and every time they told me I had to wait THREE-FOUR WEEKS! They gave me the option to drop off my car for a few days. Some people simply cannot be without a car for that amount of time! They are rude on the phone and never helpful. I pay so much for a warranty so I do not want to take my services to another shop. Subaru's are great cars but be ready to wait to get your car fixed (or pay to have it done elsewhere).
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Response from the owner - 6 months ago
Hi Emma, this is Steve Kelson, the General Manager here at Burlington Subaru. I'd like to talk with you about your recent experience and see if there's a way I can address your concerns with scheduling a service appointment. My direct line at the dealership is (802) 448-3856 or you can reach me by email at stevekelson@burlingtoncars.com. Thank you again for bringing this to my attention, I look forward to hearing back from you.
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Lisa Hughes
a year ago
Crystal Careau was very knowledgeable, really responsive, and she helped me find the right car (and the right deal) for me. I enjoyed working with her and would recommend her highly. She was friendly and personable. She was quick to answer all my emails, didn't pressure me, and emphasized that she would continue to answer any questions after the sale. It was my first time buying a new car and Crystal made it easy.