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Burlington Subaru
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Burlington Subaru

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Burlington Subaru

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Introducing the completely new and redesigned 2017 Subaru Impreza! What a beauty. http://goo.gl/tUIxv7 ^MC #2017impreza #NYIAS
<p>2017 Subaru Impreza</p>
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Burlington Subaru

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Who's ready? The completely redesigned #2017Impreza will debut on 3/23 at the NY International Auto Show! http://goo.gl/M7O4j5 #NYIAS
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#Subaru to make Automatic Emergency Braking standard on all new models sold in the USA by 2022: http://goo.gl/gFy2rN ^MC #subarusafety
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#Subaru all-wheel drive production reaches 15 million in its 44th year. Way to go, Subaru! http://goo.gl/mMGn0a ^MC #AWD #milestone
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Subaru of America, Inc. announced today that the 2016 Outback made Kelley Blue Book&rsquo;s <em><a href="http://kbb.com/car-news/all-the-latest/best-family-cars-2016/2100000263/">16 Best Family Cars of 2016</a></em> for meeting the needs of the modern family with emphasis on outstanding room for both passengers and cargo and excellent off-road capability.&nbsp;&nbsp;
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Wow! #Subaru to donate a meal to the #FeedingAmerica network for every vehicle sold in 2015 - 582,675. http://ht.ly/XHfjN #sharethelove
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Burlington Subaru

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#Subaru earns top honors in #KelleyBlueBook's 2016 #BrandImageAwards, including a win for Best Overall Brand! http://goo.gl/CTmefJ #KBB
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The 2016 #Subaru #Outback won U.S. News & World Report's Best Wagon for Families! http://goo.gl/7Bm9MQ ^MC #bestcarsforfamilies #usnews
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Subaru's 2015 #SharetheLove event totals nearly $20 million in charitable donations! We simply cannot thank our customers enough for helping us Share the Love this year. http://goo.gl/B1ZuNC ^MC
<p>Helping an animal find a happy home. Making a child’s wish come true. Making sure seniors feel nourished and cared for. Helping to preserve forests. These are all ways we s...
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Burlington Subaru

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Our March specials are up! Check out our amazing offers, available now through March 31. http://goo.gl/sQAHGy ^MC #btv #deals #Subaru
Burlington, VT New, Burlington Subaru sells and services Subaru vehicles in the greater Burlington area
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Introducing the 2016 Crosstrek Special Edition! Making its debut at the @ChiAutoShow this weekend. http://ht.ly/Y80T9 #Subaru #CAS16
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Contact Information
Map of the business location
351 Shelburne Rd Burlington, VT 05401
351 Shelburne RoadUSVermontBurlington05401
(802) 448-3880burlingtonsubaru.com
Subaru Dealer, Used Car Dealer
Subaru Dealer
Used Car Dealer
Oil Change Service
Today Closed
Sunday ClosedMonday 8AM–7PMTuesday 8AM–7PMWednesday 8AM–7PMThursday 8AM–7PMFriday 8AM–7PMSaturday 9AM–5PM
Burlington Subaru is your one stop location for Subaru sales, parts and service in Vermont.

Subaru Sales Department
Subaru Parts Department
Subaru Service Department
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Review Summary
4.1
37 reviews
5 star
26 reviews
4 star
3 reviews
3 star
No reviews
2 star
2 reviews
1 star
6 reviews
"I knew I wanted either an XV Crosstrek or another Outback."
"He was patient, informative, and he has a wonderful sense of his customer!"
"Buying a car can be an intimidating, and sometimes complicated process."
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Have them in circles
39 people
Konstantinos Gkatzoflias's profile photo
MyAutoSearch.com's profile photo
RE/MAX North Professionals's profile photo
Cindy Y's profile photo
Jack Korpob's profile photo
CollisionMax, an ABRA company's profile photo
VT Mommies's profile photo
Kristin Lapointe's profile photo
CarsDirect's profile photo
All reviews
kerry spain's profile photo
kerry spain
a month ago
Horrible customer service. I hate working with dealerships anyway, and I wouldn't be if not for an airbag recall, which the dealership is obligated to fix for free immediately as it is a serious threat to safety. I called and asked if I could bring my car in and they said they'd "call me with the next available appointment." That was a month ago. So my boyfriend brought it in today and they again told him they couldn't take it anytime soon and needed to order the part, which you bet they're going to take their sweet time doing because there's no money in fixing recalls. Given our last experience I take it they won't be calling us anytime soon. Meanwhile my car is overdue for inspection because of this problem. And on top of being unsafe to drive because if someone hits me and the collision doesn't kill me the airbag will, it's illegal to drive without an inspection stucker. But like most of us, I can't be without a car, can't afford a rental or to take a cab everywhere, and I definitely don't want to pay a fine for having to drive everywhere in a car this dealership, and probably many others, don't really want to fix because it's an hour of free labor they could otherwise use to nickel and dime someone else. Now I find myself in the position of having to pester them every day because I know they'll never call me back if I dont. If I were made of money you could bet I'd pay a reputable garage to get this fixed and inspected within three or four days.
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Response from the owner - 4 weeks ago
Hi Kerry, We're sorry to hear about your experience here at Burlington Subaru. Unfortunately there is a widespread recall on airbags at the moment. We are told that there are over 3,000 potentially effected Subarus in our area and at this point there are over 500 people on the waiting list to have their airbags replaced. We are happy to help you get a temporary rental car at no cost to you (provided by Subaru of America) if you would like. We are replacing the airbags on a first call first serve basis so that we are fair to everyone who needs to have their airbag replaced. If you would like to talk about it further, please contact our Service Director, Bill Hunter. His number is 802-8099 x126. Hope this helps!
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Erika Austin
5 months ago
I've had terrible experiences every time I've interacted Burlington Subaru. In purchasing, a few years ago they tried to sell me the same car - at the same price with a higher monthly payment over a longer period. Same terrible experience with the service dept, my local mechanic performed and identified a known issue with Subaru vehicles and I contacted 1 person who initially scheduled my appointment a month out because he was too overwhelmed with changing tires. Then when I brought it in, they doubted everything I said and told me that unless it's registering a check engine light that the BROKEN part that is under warranty, will just be a nuisance because they wouldn't do anything about it. Apparently it's known locally how terrible Burlington Subaru is. I plan to travel 2 hours just to get the service done to avoid Burlington Subaru.
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Response from the owner - 4 months ago
Hi Erika, this is Steve Kelson, the General Manager here at Burlington Subaru. I'd like to touch base with you about your experience and see if there's a way I can address your concerns. My direct line at the dealership is (802) 448-3856 or you can reach me by email at stevekelson@burlingtoncars.com. Thank you again for bringing this to my attention, I look forward to hearing back from you
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Rebecca Campbell
10 months ago
I worked with Crystal to buy an Impreza a little under a year ago. It was such a pleasant and hassle free experience that it was a no brainer to return to her to buy a new Subaru when my Impreza was recently totaled. I would highly recommend her to anyone out there looking to purchase a Subaru! She is informative, friendly and listens to your wants and needs and doesn't waste your time.
Response from the owner - 6 months ago
Thanks for leaving us feedback! Crystal is a champ! We always try to provide a smooth comfortable experience for our customers. We hope you're enjoying your new Impreza and let us know if there is anything else we can help you with.
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Jack Korpob
11 months ago
Crystal was my salesperson and she did an excellent job. She gave me her real thoughts about pricing, features, etc. She was super informative and basically let me ask every question and allowed me space to negotiate. You really do get what you pay for though with a Subaru! I've been driving my car for only 3 days now, but I love it and I have no regrets. She definitely gave her input and talked to me about her own experience of having a car and family and what made sense or what might be a waste of money (and savings for me). I appreciated the balance between honesty and trying to do her job well. I felt she was on my side in the process. The interesting part is that dealers often try to not let you leave without at least pushing you a lot to buy or lease. I was the one who said I wanted to buy (maybe I gave the impression I wasn't going to buy that day). Well, I did, and I'm glad that I felt I was making my own decisions in the process. I love that I'm in my first car, that it's new, and that I actually really love it. The dealership also is located near food (you know you need it to not get a headache), has refreshments, wifi and ipads for use. If I ever need a newer car/upgrade, I know I can go back and get something good. All it took on my end was a lot of research and homework before and I think everyone respected the fact that it wasn't easy to trick me into anything just because I knew too much about the buying process as a first time and young car buyer. Thanks and I look forward to our continued business together! -Jack K.
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Chelsea G's profile photo
Chelsea G
2 months ago
Crystal recently helped me lease a car and she was absolutely incredible!! She was efficient and easy to work with. I will recommend her to my friends and family!! Thank you!!
Response from the owner - 2 months ago
Thanks for the review Chelsea! Crystal is definitely a pro when it comes to finding the right vehicle to fit your needs and budget. We're glad we could find the right fit for you.
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Emma Cappello
4 months ago
I had a great experience buying my car. However after you drive out of the lot, it all changes. You can never get a service appointment here. I've called MANY times trying to get my car in for an oil change/break inspection and every time they told me I had to wait THREE-FOUR WEEKS! They gave me the option to drop off my car for a few days. Some people simply cannot be without a car for that amount of time! They are rude on the phone and never helpful. I pay so much for a warranty so I do not want to take my services to another shop. Subaru's are great cars but be ready to wait to get your car fixed (or pay to have it done elsewhere).
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Response from the owner - 4 months ago
Hi Emma, this is Steve Kelson, the General Manager here at Burlington Subaru. I'd like to talk with you about your recent experience and see if there's a way I can address your concerns with scheduling a service appointment. My direct line at the dealership is (802) 448-3856 or you can reach me by email at stevekelson@burlingtoncars.com. Thank you again for bringing this to my attention, I look forward to hearing back from you.
Lisa Hughes's profile photo
Lisa Hughes
a year ago
Crystal Careau was very knowledgeable, really responsive, and she helped me find the right car (and the right deal) for me. I enjoyed working with her and would recommend her highly. She was friendly and personable. She was quick to answer all my emails, didn't pressure me, and emphasized that she would continue to answer any questions after the sale. It was my first time buying a new car and Crystal made it easy.
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Jen Baron
a year ago
I just went to Burlington Subaru last week to get my car looked at, and they were very unfriendly, and were very rude to my fiancé on the phone. When he called to speak with them they hung up on him after answering. They also told me that I needed to replace my head gaskets on my Subaru impreza with only 95,000 miles on it! I went to three other garages for other opinions and they ALL told me that they did not need to be replaced at all! Burlington Subaru quoted me almost $3,000 dollars to get what I needed fixed and told me I would not be able to sell my car in the condition it is in for a very high price. They also told me I needed a new timing belt, rear wheel barring and sway bar links and I didn't need any of those things either. My total for repairs at a reliable garage in my area was $75! I would NOT recommend this dealership to anyone! They are simply trying to suck money out of their customers and are very unreliable! I will NOT be returning ever again! Terrible experience!
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