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Ellen Delos Reyes
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Basic Information
We moved into this apartment July of 2013. We made a big mistake I think because after we moved, 2 weeks after, our kitchen sink overflowed with junk stuff, very scary. This was repeatedly 3 times. The porch screen is so old that mosquitoes and flies all over. We were on the first floor because of our small dog. Very bad experience that we wanted to just take our things and move out. We are hoping we can move out after the lease, we really do, if not, not sure. Recently, this month of March 2014, like third week, hot water was gone, they said broken. No notice and no letter to residents whatsoever. 3 days in a row, no hot water, so just imagine! They finally fixed and sent letters, but still felt they really didn't made extra effort to fix it. I was horrified, angry, frustrated, aggravated, you name it! Beware!
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Public - 2 years ago
reviewed 2 years ago
Well, I would say these guys are good when it comes to technology and cell phones, BUT, what I didn't like was they added the insurance onto my bill without letting me know and as I was making a decision whether to put an insurance and called customer care toll free, they said the insurance was already added in there from the time I purchased the phone without asking me or letting me know. Also, they gave us a credit for $25.00 for two phones, but my husband ended up returning the phone, just don't want to change his phone, and restocking fee is $25.00, so beware of restocking fees when returning phones, customer care service as far as am concerned is far much better. This was our first experience in a Tmobile store and since we've been with Tmobile for many years, we will never purchase at any store again rather just call customer care service, they will give 20 days timeframe to return a phone without restocking fee, customer care told me that or maybe for being a loyal Tmobile customer, but that is good for us.
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Public - 3 years ago
reviewed 3 years ago
2 reviews