Review of Citrix GoToAssist on the Samsung Note II
If you got to have it, you got to have it. Remote desktop on a smartphone is a necessary evil for those who need to provide quick PC and server support on the go. It is rarely pleasant, but pulling out your phone, launching a remote session and supporting a user or checking a server has saved the day many times.
For several months I have been using the free GoToAssist app on my Samsung SII. It has been very useful and I have no complaints about the device or the application. After two years of dependable service, my trusty SII failed last weekend and I took the opportunity to grab the Samsung Note II.
I ultimately choose the Note II because my hands are large enough to comfortably hold the phone and had the thought that the additional screen size would be of some benefit. I haven't used a stylus on a handheld device since my Apple Newton days and didn't really see any use for it on a modern smartphone.
Citrix GoToAssist is one of my favorite remote desktop solutions. One reason I favor it is because a free Android application is available in the Google Play Store. The app works very well on the Samsung SII. However, due to the physical size of the device screen using the remote desktop requires a sort of finger dance to zoom in, slide, tap, zoom out to work on the miniature desktop.
After using the GoToAssist app on the Note II I was sold. A dance is still required, but not nearly to the extent needed on the SII. As expected, the larger screen size is great benefit. The surprise is the handy built-in stylus. One reason so much zooming is required is to make whatever it is that needs a click large enough so that a finger can tap on it. Since the stylus is much smaller than a finger not nearly as much zooming is required. The small nib allows a more precise control over the remote desktop.
Last night I was able to create and schedule a backup routine on a server remotely on the Note II. It definitely would have been quicker to do this sitting at the server, but it was noticeably quicker and easier than similar tasks on the SII.
Citrix GoToAssist on the Note II is very usable for remote monitoring and minor support sessions. The larger screen size and stylus offer considerable benefits for those who need a remote desktop solution on their phones.