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Angela Brown
9 followers -
Founder of the Savvy Cleaner Network
Founder of the Savvy Cleaner Network

9 followers
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Angela's posts

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Too Comfortable? When house cleaning clients have known you for a long time, it’s easy for them to push boundaries and expect too much. This leads to them taking advantage of you. As a #housecleaner or maid, you still have a finite amount of time to clean their house.
Today on #AskaHouseCleaner we look at setting boundaries to keep your customers’ expectations and your customer service in check.
It’s great to be friendly with your clients. But when they become too friendly, or too comfortable, it becomes unprofitable.
BONUS: #TheHouseCleaningGuru, Angela Brown shares her secret on renewable contracts. (This is part of her paid house cleaner training.)

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Late. Absent. Running behind schedule. Cleaning customers lament that their house cleaners and maids are unreliable. What ever happened to punctuality, consistency, and dependability? Homeowners have places to go. But if the house cleaner is constantly a no show – why would give them a key and more trust for their homes? In today’s episode of #AskaHouseCleaner we look at the cost of being tardy or postponing your client’s cleaning.

Customer service is all about being precise, early or showing up right on time.

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Customer always right? In this episode of #AskaHouseCleaner the customer sets some buyer rules. Excellent customer service is about providing the best customer experience. And that's easy once client – customer boundaries exist.

Customer satisfaction starts with the homeowner being clear about their expectations.

If you’re just starting a cleaning business, these five tips will help you keep the customers you close. Grow your cleaning business or maid service by doing what other house cleaners won't.

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Nagging boss or client? There's nothing inspiring about #cleaning for a homeowner who nit-picks or complains about your work. If you're #housecleaning but keep getting reminders, digs, and dings from the homeowner, it's time to take pull back the curtain and find out what's wrong.

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Expectations are a tricky thing in house cleaning and maid service. Our clients hire us to clean their homes, but how do you manage their wishes, hopes and the projects they pay for? #TheHouseCleaningGuru Angela Brown, takes a look at cleaning client’s expectations. Today we learn about upselling without over promising. Learn how to grow your cleaning business, in a way that is easy to duplicate. And be so clear that your customers can share your rules with their friends. This means more referral business for you.

Expectation management is more than meeting the client’s requests. It’s about setting realistic expectations and boundaries.

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#CleaningLady is coming. What should you do before she gets here? Today we look at secret housekeeper cleaning tips to show you how to get the most from your house cleaner or maid. Want to know how maids clean? Want to know what wastes their time? #TheHouseCleaningGuru Angela Brown shares strategies to streamline the house cleaning routine.

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What should you wear when bidding cleaning jobs? We know how important first impressions are, but does that mean wearing a suit? While It’s important to look your best, it’s more important to look the part. #TheHouseCleaningGuru Angela Brown, discusses cleaning uniforms, and clothing for sales calls. Learn which props will enhance your professional attire. If you’re an independent contractor or a maid, these tips will help you ace your next job interview.

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I hate my job. Every house cleaner at some point during their career has felt these emotions. they are triggered by a difficult customer or depression or just stinking thinking. #AskaHouseCleaner if you should quit your job and go follow your passion? #TheHouseCleaningGuru Angela Brown, shares tips and strategies to renew your job commitment. Find the key to happiness when you hate work you’re doing. Change your mindset and find empowerment through your reasons why.

This is your job and your life. Live it on purpose.

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Talking while cleaning – it’s a concern for everyone. House cleaners and maids need to keep their phones with them for emergencies from the boss and the client. And homeowners don’t want to pay somebody who is cleaning while chatting. Where do you draw the line? Should you take incoming calls while on the clock? Or should you route them to voice mail? #TheHouseCleaningGuru Angela Brown, shares some tips and strategies to grow your cleaning business while being respectful of the client’s time.

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“We’re not a good fit for each other. Should I jack up the price and hope the prospect hires another house cleaner?” We’ve all been there. During the interview process when bidding a job, we get that feeling that this is a high maintenance customer. Or we just don’t like the customer for some reason we can’t put a finger on. And we wonder should we turn down the job because we’re a bad fit? #TheHouseCleaningGuru Angela Brown weighs in on this touchy subject of house cleaner vs. customer. Listen to this before you close that sale – or get taken to small claims court.
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