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14 Warning Signs Your Customer Service May Be Slipping http://ow.ly/2XB02w
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Scott McKain

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Manage Branding by Chief Experience Officer http://ow.ly/2XB02r
On a typical summer day in Hong Kong, the weather is hot and humid with lots of sunshine. I take the subway to a business meeting and when I come out of the station, a sudden and heavy rainfall has replaced the sunshine. It will take a few minutes' walk to get to the meeting place and I am ...
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Why Making The Case For Change Isn’t Enough http://ow.ly/2XB02u
Ratings for cable channels like MTV and Comedy Central are plummeting as more viewers tune in to Netflix and YouTube, prompting Viacom to cut jobs. The company announced it’s laying off workers to…
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I am 'anti-business', you might be too http://ow.ly/2Xt0Eg
A hundred and fifty years ago, when people finally began organizing to eliminate child labor in American factories, they were called anti-business. There was no way, the owners complained, that they could make a living if they couldn’t employ ultra-cheap...
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Want better-trained employees? Try this http://ow.ly/2Xt0Ed
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5 Common Unconscious Biases That Lead To Bad Decisions http://ow.ly/2Xt0El
These mental shortcuts can unknowingly influence your thinking. Here's how you can avoid bad decisions.
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Scott McKain

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5 Ways to Be the Leader Employees Rally Behind http://ow.ly/2XB02t
You can save yourself and your team time while being open, honest and respectful.
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Sales Managers – A New Pathway to Leadership http://ow.ly/2XB02s
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@ESPN A thought -@WoodyPaige might want to check his spelling of "calendar" on his blackboard. Or else he might get longer than 12 months!
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What Will You Be “Best Known For”? How an Emotional Experience Leads to Legacy http://ow.ly/2Xt0Ef
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How To Get People To Disagree With Your Ideas http://ow.ly/2Xt0En
If your team isn't challenging your ideas, you might have a "yes-person" problem. Here's why it's valuable to get people to question you.
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Survey: Leadership Among Qualities Sought In New Hires http://ow.ly/2Xp8Z4
A survey found that leadership and the ability to be a team player are among desirable traits that employers are seeking in new hires. CBS News Business Analyst Jill Schlesinger reports.
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Create Distinction and Grow Your Business with the Ultimate Customer Experience ®
Introduction
Author of three bestselling books, including one named by thirty major newspapers as one of the "Ten Best Business Books" of the year, Scott McKain is also a Hall of Fame professional speaker on creating distinction to grow your business, and on delivering the "Ultimate Customer Experience ®" to expand customer loyalty and referrals.