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Michael Bando
Worked at Turpin Dodge
Attended University of Dubuque
Lives in Dubuque IA
22 followers|50,964 views


Michael Bando

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Hammerhead's Bar & Billiards
2095 Kerper Boulevard, Dubuque, IA 52001
I had some poor service a few weeks ago and did not want to give a negative review but what happened yesterday really put the cherry on top.

A few weeks ago I was there and asked for a Miller lite. The male bartender called me a "cat" (the five letter version) and told me to get a man's beer. Raised the bottle over his head and slammed it on the bar so it overflowed and I only had about half a beer. He would not give me a full one so I took it and just shrugged it off.

Then last night on their own facebook page (personal profile) for the company which in itself is against facebook policy but that's a different story. Posted the "f" word then facebook and made some comments about how they could not get rid of feeds and ads. If they used the right facebook page instead of a personal profile they would not have the problem to begin with and blamed facebook.

So, I write and I quote "Really? Profanity by a business. After the way I was treated the last time I was there just playing darts and after one drink I know why I will never go back. The bartender was absolutely rude to me and now profanity on my facebook page??? Thank you for not respecting your own customers."

They email me back "u r offended by profanity? i'm glad u will not be back! i'm also sure my bartender was in the right-douchebag"

Talk about some great customer service and management
Atmosphere Poor - FairDecor Poor - FairService Poor - Fair
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I am an Internet/Finance Manager at a Chrysler Dodge Jeep RAM dealership
  • University of Dubuque
Basic Information
February 15, 1984
Internet/Finance Manger
  • Turpin Dodge
    Internet Manager
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Dubuque IA
Darn good service and the side salad was the best I have had from a restaurant. The lasagna was delish.
Public - a year ago
reviewed a year ago
Excellent experience. The lunch time special is sweet. It was a reaaly clean place with an excellent staff. Will be back for sure.
Public - a year ago
reviewed a year ago
Danielle was a fantastic server. She was waiting on the whole dining room and kept up with all the tables. If you are there ask for Danielle!
Public - 3 years ago
reviewed 3 years ago
4 reviews
I have since edited my review from last time. The owner personally apologized to me for what happened and handled the situation fantastic. It was a heated situation that after a little time turned out to be resolved in a good way. Those darts will be hitting the dart board again and hopefully all bulls.
Public - 2 years ago
reviewed 2 years ago