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Rapid Transit Cycleshop
Bicycle Shop
Today 10:00 am – 8:00 pm
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1900 W North Ave Chicago, IL 60622
1900 West North AvenueUSIllinoisChicago60622
Bicycle ShopToday 10:00 am – 8:00 pm
Monday 10:00 am – 8:00 pmTuesday 10:00 am – 8:00 pmWednesday 10:00 am – 8:00 pmThursday 10:00 am – 8:00 pmFriday 10:00 am – 6:00 pmSaturday 10:00 am – 6:00 pmSunday 12:00 – 5:00 pm
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Review Summary
4.1
37 reviews
5 star
20 reviews
4 star
9 reviews
3 star
1 review
2 star
4 reviews
1 star
3 reviews
Top-of-the-line bikes for urban transportation & outdoor recreation, plus on-site mechanics.- Google
"They have a very good selection of bicycles for the city riding."
"It was a beautiful road bike in it's pre-wreck condition."
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Bennett Heymann's profile photo
Bennett Heymann
a month ago
From a service standpoint, Rapid Transit did a great job keeping me informed, getting the work done quickly, and generally being well priced. Beyond those metrics, I was left extremely dissatisfied with my experience. I was hit by a car while riding my bike. That sucked. The driver took full blame, and was fully backing replacing/ repairing my bike. My bike is a 1981 Schwinn Voyageur that was in great condition (it was my Dad's bike back in the day). The bike only needed a front wheel, rim, tire, fork, cantilever front brake, and supplemental components. I requested that they keep the bike as close to factory quality as possible. It was a beautiful road bike in it's pre-wreck condition. I asked that they quote and use replacement parts that match the quality Made in Japan original schwinn components. Sure enough, the mechanic assured me this wouldn't be a problem. What I am left with a cheapo Sunlite CrMo fork that, along with the wheelset, has completely ruined the 'feel' of the bike. I have to say, I am simply let down the mechanic didn't take my restoration request seriously..........or dubbed the 1981 Schwinn Voyageur unworthy of attentive detail. Either way, I'll never go back simply because of that. I respect quality. TLDR; service = quality // workmanship = fair
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Eric Gastevich, II's profile photo
Eric Gastevich, II
3 months ago
I just went in bc my bike wouldn't stay in gear. It's an older bike, so I feared the worst. A guy came right up, asked what the problem was, tweaked a couple things with his screwdriver and sent me on my way, no charge. He said that older bikes get loose in certain spots and you just have to keep tweaking certain things. Huge help! I'll definitely be back with the inevitable bigger problem knowing I'll get an honest assessment
Jim Lahey
4 months ago
I've lived in Wicker Park and been a regular Rapid Transit customer for the past 6 years now. This would be a 5 star review except my experiences as of late have been extremely disappointing. These days it seems like the owner, and subsequently the employees, are more interested in increasing their bottom line at the expense of providing reliable and trustworthy customer service. Most recently I brought in a bike to have a stuck headset bearing removed...that was all I wanted. One of the mechanics put the bike on the stand, gives it a 30 second look over, then comes back and tries to upsell me on a full drivetrain replacement without first discussing the original problem I came in for. In the very next breath he then tells me he doesn't have much experience working on headsets and needs to have another mechanic look at it tomorrow...WTF?! Then one of the other mechanics walks over and starts talking out his a** about how the bike will probably need to have new bearing cups pressed into the headtube (expensive!) without so much as even glancing at it. Had he taken 5 seconds to actually look at the headset, he would have realized that there were no cups since it was an integrated headset with cartridge bearings (a detail I had mentioned to them). In despite of better judgement, I decide to leave the bike with them to take a closer look. The mechanic promises he will look at it the following day and call me with an assessment. 3 days pass and they still haven't responded...not even so much as a courtesy call to let me know they couldn't get to it yet or whatever. My last shred of faith in their credibility has crumbled. Another time recently I was working on a bike and the star-nut had gotten wedged sideways inside the steerer tube. I took it to RTC have it fixed and the mechanic re-installs the star-nut UPSIDE DOWN! Well sure enough, 10 minutes into my ride back home the front fork suddenly become extremely loose and almost ended up eating pavement. In the past, I didn't mind paying the cost premium they charge for most things out of convenience and to support the local bike shop. But at this point I will gladly go out of my way to avoid shopping there. I'd rather give my business to other bike shops in the area that don't act like used car salesman.
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Forrest Gregory's profile photo
Forrest Gregory
4 months ago
Very helpful and friendly staff. I brought my bike in with a flat and they were able to fix it in no time while also squeezing in a quick wash. Thank you RTC!
Stephen Huff's profile photo
Stephen Huff
3 months ago
My friend went here to get his fiance's brakes fine tuned.... as in a simple adjustment. We did the adjustment ourselves, got close to the tension we were looking for, but figured we'd have a professional get the tension/feel perfect. Rapid Transit Cycleshop told him they needed to do a $125 "Deluxe Assembly" to take apart the bike, reassemble it and make all necessary adjustments. They wouldn't have the bike back to him for 2-3 weeks. We went home, got on YouTube, and finished tuning the brakes in 10 minutes.They are looking to take advantage of people who are not bike savvy, which is unacceptable from a locally run shop.
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Nathan Olson's profile photo
Nathan Olson
6 months ago
Bought my Kona from here and received great help and they were not pretentious to my previous novice self. Also with purchase you get one year of free labor on any parts replacement or additions as long as you purchase it through them. They even have given me free washes during the winter under that one year (which I don't think was included) but they're cool like that. Prices seem very fair.
Spencer Wade's profile photo
Spencer Wade
6 months ago
Went to this pace for a new tube for my mountain bike. These people are extremely courteous and professional I highly recommend this place. Good people great prices and lots of cool inventory, I didn't spend much time looking around but there seemed to be several others shopping while there. Plus they had my tube size which several others didn't. Street parking if you are fast.
Jonathan Ferrera's profile photo
Jonathan Ferrera
9 months ago
I got my folding bicycle here. The staff who helped me were very friendly and eager to answer the few questions I had. They have a very good selection of bicycles for the city riding.