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Red Robin Gourmet Burgers
Hamburger Restaurant$$
Today 11:00 am – 10:00 pm
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1110 Galaxy Dr NE Lacey, WA 98516
1110 Galaxy Drive NortheastUSWashingtonLacey98516
(360) 459-1491redrobin.com
$$Hamburger Restaurant, Gluten-Free Restaurant
Hamburger Restaurant
Gluten-Free Restaurant
American Restaurant
Today 11:00 am – 10:00 pm
Monday 11:00 am – 10:00 pmTuesday 11:00 am – 10:00 pmWednesday 11:00 am – 10:00 pmThursday 11:00 am – 10:00 pmFriday 11:00 am – 11:00 pmSaturday 11:00 am – 11:00 pmSunday 11:00 am – 10:00 pm
Red Robin Gourmet Burgers of Lacey, WA serves over two dozen Gourmet Burgers with Bottomless Steak Fries, as well as Salads, Sandwiches, Wraps, Soups and signature Bottomless Beverages.
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Review Summary
3.6
13 reviews
5 star
6 reviews
4 star
1 review
3 star
No reviews
2 star
3 reviews
1 star
3 reviews
Chain for gourmet burgers & boozy shakes, with other American comfort fare.- Google
"I love red robin, but this location needs some improvement."
"She didn't get her burger until everyone was completely done with their meals."
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Dick Wadley
2 weeks ago
I've eaten here a couple dozen times. All but one was a great experience. The one that wasn't was a server problem but the food was good. I enjoy the friendly, sassy servers and the food is consistently good...try the Whiskey River Chicken Burger. The chocolate malts are top notch with the stainless cup and ice on the outside.
Kelli Durham
a year ago
Server was not attentive at all. We came in around 3pm we knew what we wanted and tried to order as soon as we could.. I eventually grabbed the manager who took our order and then our waitress was even less attentive and I felt she was giving us dirty looks. When our food finally arrived I ask for a side of ranch which i think took her about 10 mins to get by then my food was cold. I was asking for ranch to go with my food not to drink after I was done.. Hello common sense I would think. Then we needed a to go cup for our daughter's drink which ended up taking FOREVER! I finally ask another server who promptly went over and grabbed a cup for us. I let the manager know about the situation, unfortunately I didn't feel he really cared because when I was talking to him he put his hand up as in I'm done listening to you. anyways I will NEVER go back to this Red Robin ever again
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Rob Howde
a year ago
Our worst experience of any Red Robin. (We eat at least once a month at the one in Federal Way, with NEVER a problem.) I took my little brother there for his birthday. My wife ordered her usual "Burnin' Love". She was asked if she wanted it pink. She said "well done". It came completely burnt. I mean BLACK around the edges and too tough to eat. We usually don't complain about the food at a restaurant as we all know what can happen, but this sandwich was totally inedible. The waitress responded curtly "so, you don't want it completely cooked?" My wife explained to her that she didn't want it pink, but wanted it burnt either. After that, the manager (?) came by and apologized and said her burger was free. She didn't get her burger until everyone was completely done with their meals. Once she did finally get it, it wasn't even prepared correctly, mounded with a pico de gallo like mixture. She couldn't even finish it. She ended out eating elsewhere. My brother wasn't even offered his birthday meal free. This restaurant is a black eye in the Red Robin chain and I recommend either driving to another Red Robin, or just choosing another place all together. Don't waste your time or money.
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Robbie Negron
a year ago
We love Red Robin but this location is terrible. First time we came they forgot part of our meal and never came by to check on us. We had to get up and grab another waitress to help us. Our waitress was training so no biggie, we understand and support that but... Second time here when I was ordering the waitress told me to stop mumbling my order haha everyone who knows me knows I have a big mouth. Then my wife asked for some sauce for my daughter's noodles because they didn't put any in there. They said we could get a refill but my daughter was wanting just some sauce for her full bowl of noodles so we didn't waste food. My wife said just some sauce and the waitress said "maam, I got that you wanted sauce don't need to tell me again." Lol my wife and I just looked at each other. Not only did my daughter not get sauce on her spaghetti, they forgot her oranges. Then we had to wait for silverware so she could eat it after they were at our table twice lol. They shrunk their portions is that just this location? Not sure. I don't understand this location, it has bad service and that is not like Red robin. One time maybe but twice. We will go to the other location in Olympia from now on.
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Adam Dang
3 months ago
My family and I have eaten at the lacey red robiln multiple times. 6 out of the last 7 times my father has ordered salad and has had brown in his salad so much so that he is unable to eat the salad.
Jessica Hamilton
a year ago
We took a bit to be seated then we were "over looked" by our waitress and resulted in waiting over 15 before we had someone take our drink order after we asked. Place was maybe half full at most our seat by the kitchen was pretty cold and we keeper our coats on. They brought out the wrong burger, then wrong fries resulted in sending the same plate back twice, had to ask 2 additional time for my drink after I had ordered. Food overall tasted great when we got it. Veggie whisky burger, onion rings, garlic fries, double Tavern and kids cheese pizza. The taste of the food, price and portions earned 2 stars by itself.
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Andrew W
a year ago
I love red robin, but this location needs some improvement. As another reviewer said, the portions seem smaller. I was brought 7 fries with my burger. I understand attempting to limit wasted bottomless fries, but waiting 20min for more, long after the burger was gone, is unacceptable. Ive visited this location about 6 times since it has opened and have had mild to moderate frustration each time, especially with slow service. You can sit and watch countless orders sit under the heat lamp and dry out. This last visit took an hour and five minutes from walking in to walking out for a party of two, only ordering a burger and a wrap. I will satisfy my red robin fix for the olympia location when I am on that side of town from now on.
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Alex Lopez
a year ago
Good service and good Rootbeer Floats

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