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Colleen Strong
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HORRIBLE, HORRIBLE service. I am appalled with this bakery. I live out of state and made a phone order for Minnie Mouse Birthday cake for a family member. I specifically requested it be a Themed cake that was shown on their website. The guy who took my order was completely unfamiliar with their website and apparently put "Minnie Mouse colors" down. When my family went to pick up the cake it was a plain half sheet cake and no Minnie Mouse and she was told because of copy rights they weren't able to put Minnie on it! They had mine and my husbands phone number and no one bothered to call us despite having ordered this cake a month in advance!! She was given the run around and insisted they put something Minnie on the cake before she left (the entire party was themed). After almost 45 mins she walked out with a cake that had a tiny figure of Minnie on it and a few flowers that they charged her for, despite it being their error. I quickly called the bakery to see what the issue was and request a refund for the toy. I was given the complete run around myself and told that she got exactly what I ordered. WRONG!! I called the bakery 4 times to try and get the issue resolved and Eric the "Manager" completely lied to me. While admitting it was their error he requested I have my family member call in with her card number to refund her for the figurine since it was their error. She called and he told her he was not going to refund her and there was nothing he could do. I called him back AGAIN to see what heck he was doing and he told me he wasn't authorized to refund her and that she requested a discount on a later purchase! I've got news for you- we will NEVER be back! If Monday when I call the store, I'm not given a 100% refund I will be disputing the charges with MasterCard. These people are so rude and incompetent it's a miracle they are still in business. If you're a bride- I would NEVER order something as big as a wedding cake here.
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Public - 7 months ago
reviewed 7 months ago
Todd and his team are WONDERFUL to work with. Each time we've been in Todd and his staff have been very informative, honest and seriously fun! It took us some time to decide on what we wanted to do with my ring and ended up having Todd do some custom work for us. We never felt rushed or pressured any of the 100 times we were in there!! The finished product was jaw dropping-amazing and I was shaking after putting it on. We have recommended Gold'n Treasures to many friends and family over the years and not a single one has come back dissatisfied.
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Quality: ExcellentAppeal: ExcellentService: Excellent
Public - a year ago
reviewed a year ago
3 reviews
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I recently attended Laura's two day workshop at her in-home studio. The workshop is well worth the money and we learned literally EVERYTHING there is to know about studio lighting and workflow. I was thrilled she shared so much with us and she was willing to reshoot, review our photos etc every single time we asked. She made sure that we were getting the shots we really wanted and offered advice on how to get better angles/lighting etc. There was so much we learned but the best thing of all (I felt) were the little tips and tricks that you can only learn from a pro like her who's been doing this for years. There are certain things that you just don't think of that can cause a session to run super long and really, if you would have just tweaked a few small things it can make the session so much shorter. I was present for three newborn sessions and while the sessions were short, the mothers were never rushed nor was Laura. The atmosphere was amazing even with one little one who was a bit fussy. Thank you so much Laura for such an amazing experience! The info I took away is truly priceless!!
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Public - a year ago
reviewed a year ago