Cross Creek Nursery & Landscaping
501 Courthouse Rd, Richmond, VA 23236
As noted in the other reviews, the quality of the products is very good. However, I have found the level of service terrible. I have been a customer of Cross Creek for years, even before it grew into the large business it is now. Unfortunately, the quality of service has not been able to keep up with this growth. Over the past couple of years I have attempted to inquire about services only to be sent to voice mail and have calls returned days later, or send an email only to receive a response that does not answer the questions asked. Yesterday I tried to call about purchasing yard mulch. Once again, I was sent to voice mail. I called back, and the employee took a message - my call was again not returned. In frustration I sent an email from their site which went to the vice president who did call me immediately, and was very decent about listening to me voice my frustration, but never offered an explanation as to why this happens. This morning, I tried to use the option for live chat - around 10:30 a.m. Saturday, only to be on the chat system waiting for over five minutes only to give up. I tried calling again, only to have my call dropped. I think I need to find another business for my landscaping needs. Cross Creek is expensive, and based on my experience with their service, I am not sure that it is worth it. For me it was about convenience and the fact that I have been a long time customer.
Quality GoodAppeal Very GoodService Poor - Fair
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