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Ben Hamilton
450 followers -
I make stuff work. Love my family, motorbikes, mountain bikes and BMX. CRM Geek.
I make stuff work. Love my family, motorbikes, mountain bikes and BMX. CRM Geek.

450 followers
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Good description of how to use Talend to create a multi-valued attribute.
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Good thoughts. Highlights the need to step back and really think about the process in the bigger scheme of things.
Here's my latest post on business process entitled Yet Another Process. It talks about things like non-value-adding activities and the dangers of local optimization. Fun stuff! Hope you like it.
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Loved "...if we have data, go with the data, otherwise we go with my opinion"
42 Rules to Lead By From the Man Who Defined Google's Product Strategy (+Jonathan Rosenberg)

Includes...

#5 Stop talking, already.
#18 Beware the green-eyed monster.
#30 Consensus does not mean unanimous.

Read this. Bookmark it. Share it. Learn from it.
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Two simple rules. Keep 'em.
It's the this time of the year again. You know, the time of year when some people go on vacation while others keep the office running until it's their turn to go. 

Some of you will go to nice places... others will just try to see if you can unravel some of the build up stress. But, regardless of what you plan to do, there are two simple rules everyone most follow.

- Don't send emails while you are on vacation.

...and for people left behind:

- Don't send emails to people who are on vacation.

No, seriously. Don't do it!

Being on vacation means that you are free of the obligations of the office. Which also means others don't have the right to assign you jobs while you are away. They have to wait until you get back again.
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Sometimes you genuinely want (or even need) an experiment to be biased.
Questioning the Idea of People as Lab Rats

There was a really great tidbit in an article about Google's "people analytics" (part of their HR function):

"One people analytics experiment tried putting smaller dishes in the canteens to encourage people to eat smaller portions. Nobody used the smaller plates until the team explained the goal. 'It’s revolutionary to me because the first thing I was taught, whenever you design an experiment, you do not want to bias your subjects,' Welle says. At Google, 'you need to engage people not just as subjects, but as experimenters.'”

This is an important insight. While there is value in studying unbiased subjects to get a baseline state, when you are actually trying to make change, engaging the subject as an active participant is essential.  People do much better when they know why they are being asked to do something.
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Great update on Google consumer surveys.
Methinks +Stephen Hamilton will find this useful huh?

Website satisfaction by Google Consumer Surveys -- for free

If you are like most business owners, you know how important a healthy online community is to your business’s success. Traditionally, collecting user feedback has been an expensive and time-consuming process, but now you can hear from your site visitors for free using Google Consumer Surveys.

Website satisfaction surveys allow you to easily create customer satisfaction surveys in order to stay in tune with what your customers think. All you have to do is paste a small snippet of code in the HTML for your website. This will load a discreet satisfaction survey in the lower right hand corner of your website so you can get immediate feedback from your users. 

Users will be asked to complete a four-question satisfaction survey. Surveys will run until they have received 500 responses and will start again after 30 days so you can track responses over time. This is currently limited to US English visitors on non-mobile devices.

The default questions are free and you can customize questions for just $0.01 per response or $5.00 for 500 responses. By using Google Consumer Surveys to measure website satisfaction you automatically get aggregated and analyzed responses, provided to you through a simple online interface.

Creating a website satisfaction survey is simple, just go to http://www.google.com/insights/consumersurveys/publishers to get started.
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2013-06-25
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