The Happy Tooth Orthodontics - Chapel Hill
Verified local business
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in the last week
I have never seen such bad customer service anywhere. Find any other orthodontist in Durham. We had the worst experience with the office manager Michelle and when asked to speak to a supervisor she hung up on me. Then when I called back to ask to speak with her supervisor I was given the run around and no return phone call. Very disappointed and will be voicing my experience on any outlet available.
9 months ago
I went there about a year and a 1/2 ago to do moldings for braces and ever since then I've been waiting on them to contact me back to see if my insurance (Medicaid) would pay for braces but they've never gotten back with me or anything so imma finally make an appointment and see how that goes and if it goes well I'll rate again as 4 or 5 (I'm not sure yet) it depends.😜🙃
4 months ago
If I could give 0 stars I would. Staff talks negatively about patients and their parents after they have left. My children have heard them do this on multiple occasions.
Response from the owner - 4 months ago
Dear Mr. McBroom, Thank you for your feedback. We are sincerely sorry your expectations were not met during your children's visit. We take all patient complaints seriously and we want to assure you that the problem you brought to our attention has been addressed. We hope that your next visit to our office will be pleasant one. The Happy Tooth Management
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