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Elm Hollow
Apartment Building
Today 9:00 AM – 6:00 PM
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12770 Bandera Rd Helotes, TX 78023
12770 Bandera RoadUSTexasHelotes78023
Apartment BuildingToday 9:00 AM – 6:00 PM
Monday 9:00 AM – 6:00 PMTuesday 9:00 AM – 6:00 PMWednesday 9:00 AM – 6:00 PMThursday 9:00 AM – 6:00 PMFriday 9:00 AM – 6:00 PMSaturday 10:00 AM – 5:00 PMSunday Closed
Newly Rennovated in 2013. Located less than thirty minutes northwest of downtown San Antonio, Elm Hollow Apartments rests in the heart of the Texas Hill Country in Helotes, TX.
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7 reviews
5 star
3 reviews
4 star
1 review
3 star
1 review
2 star
1 review
1 star
1 review
"Move into a different apartment complex."
" just as secure as a non gated community and your heart wont be jolted."
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C. Roseland
7 months ago
I lived at Elm Hollow for six months. Half of that time I didn't have a working dishwasher because the maintenance guy didn't know what he was doing. I eventually just hand washed my dishes since they were not going to resolve the issue. I was spending $800/month there, and it would have been nice to have a working dishwasher! Most of the staff and definitely the management were RUDE. When I moved out, they were attempting to charge me for things that just weren't true. Eventually they removed them because they were wrong. For weeks after I moved out, they also refused to give me a print out of the charges that would justify them keeping a $750 deposit. I was almost never home and am very clean. (I did leave a box spring when I moved. I know how expensive that can be to relocate... -_-) While it is a very pretty community, it is NOT worth the money and the pains of having to deal with them. I have lived all over Texas and have never had the problems like I did there.
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Response from the owner - 7 months ago
Thank you for sharing your feedback and we apologize that your experience with us did not meet your expectations. Our mission is to offer top notch customer service to our residents and we would love the opportunity to meet and discuss your concerns in person. Please feel free to reach out to us at 210-695-5558 at your earliest convenience. Thanks!
Chloé Zamarripa's profile photo
Chloé Zamarripa
a year ago
I live there and it is awesome
A Google User
5 years ago
I moved into Elm Hollow with my fiance/husband and found the place to be quite nice.At first. We have two bedrooms, open kitchen/living room floor plan that is tastefully designed. The 9ft ceilings made the space feel roomy. The bedrooms and bathrooms are decently sized and we do not feel cramped. The apartments are very pet friendly and have a dog park located near the office. Although, the dog park hardly seems to get used and people let their dogs run freely and aggressively around the courtyard, barking, fighting and pooping everywhere. There are receptacles for dog waste and about 50% of the tenants use them. I would not recommend walking through any grassy areas for fear of stepping in poop. There are many feral cats who hang around at night, so keep your cat inside. There are frequently noisy cat fights at night. If you cannot decide between being in an upstairs or downstairs apartment, let me recommend upstairs. The floors and walls are so paper thin that you can literally hear everything going on upstairs: conversations, DDR tournaments, parties, action movies, romance, tip-toeing, etc. Also being upstairs may keep you from hearing everyone who walks by wearing heels, it'll keep the courtyard children from banging on your window to catch the attention of your cat sleeping on the window sill, or having a soccer ball bashed into your window. The apartment maintenance is sub par. Don't expect the men who come to fix anything in your apartment to actually know what's wrong. They will mumble unintelligently and twiddle with something that stops the problem temporarily, and then you will be forced to call them a day or two later to come and fix it further. Feel like being more green? Move into a different apartment complex. The cold and heat outside come and go as they please through the doors and windows and the upstairs/downstairs neighbors will rob you of your conditioned air. The doors are more like windows since you can see right through the crack in them anyway. Have a lot of stuff? Don't expect to be able to use the pantry, kitchen cabinets, closets or anywhere else you can find to store it, it just wont all go. The pantry holds about 20 boxes of cereal, which is great if all you eat is cereal! The cabinets are small and the drawers are smaller. I think there are about 8 drawers in the entire apartment, including bathrooms. If you are able to make it home before 3, you're in good shape for parking. All you other people should invest in a covered parking spot or garage (if one is available) and just relax, that is, until someone parks in your covered spot. Don't bother calling the office, they wont do anything about for 24 hours and by then, that person will have already moved their car to go to work in the morning, just like you. Be sure to bring some lighting for the living room and an extension cord for decorating your balcony for Christmas. There are no plugs outside to use power tools or to plug in your laptop for chilling outside on nice days. Your neighbors will not care if their stuff litters the breezeways or courtyard. Children leave bicycles on the tiny sidewalks that you have to walk around (watch out for dog leavings!), People will set their trash out all over the place every day of the week, store their grills in the middle of patches of grass and the mowers just mow around them, leaving the grass to grow wild! Speaking of grass, when it does rain the courtyard turns into a bog, killing the grass and leaving a mosquito breeding ground behind. Bring your goulashes for the rain as well, there is no drainage and many pathways are claimed by the bog. Like a gated community? I do too, but keep something pointy and non-conducting in your car to punch in the code. The button pad for opening the gate will shock you so bad, it'll either start or stop your heart. If you're lucky, 25% of the time the gates are broken and left open anyway, so your stuff is just as secure as a non gated community and your heart wont be jolted.
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Johnny Jimenez's profile photo
Johnny Jimenez
a year ago
Matt Jacks
8 months ago
Last year (2014) I had a really bad experience with the old manager at Elm Hollow. The new manager of this complex named Theresa went way above and beyond to get it straightened out for me even though I'm not even a resident of her community. She corrected the previous mistake the other manager had made through a lot of paperwork and time. She made it right and was an honest person through it all. If she will do all of this for someone who doesn't even live there I can only imagine the great support you would receive as a resident!! 5 Stars all day long!!
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Response from the owner - 8 months ago
Thank you for sharing your feedback and we are sorry for any inconveniences you experienced during the application process. We would love the opportunity to address your concerns in hopes of resolving any issues or questions you may have. Please feel free to reach out to us at your earliest convenience at 695.5558 . Thanks and we look forward to hearing from you
A Google User
4 years ago
When I moved into these apartments I was drawn to the atmosphere, the wonderful apartment itself and the friendly staff. Since moving in a year ago, I have had some major problems in my apartment, none that can be blamed on the complex just issues that happened. However the way it was handled was disgraceful. The women working in the office are rude and act as though they could care less about your problems. I have had three floods now in my aparetment, the first being around Christmas, and my brand new King Size bed was left on the living room floor for more than 3 weeks until the problem was finally resolved. The apartment complex was very rude and not compassionate to the fact that I was inconvenienced for weeks. The apartment itself is wonderful and we love the living space, however I believe the staff could make you re-think living at this property.
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A Google User
4 years ago
Awsome bcuz pizza hut near buy


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