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Elm Hollow
Apartment Building
Today 9AM–6PM
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Elm Hollow

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12770 Bandera Rd, Helotes, TX 78023
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Elm Hollow

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12770 Bandera Rd Helotes, TX 78023
12770 Bandera RoadUSTexasHelotes78023
(210) 695-5558elmhollow.com
Apartment BuildingToday 9AM–6PM
Wednesday 9AM–6PMThursday 9AM–6PMFriday 9AM–6PMSaturday 10AM–5PMSunday ClosedMonday 9AM–6PMTuesday 9AM–6PM
Newly Rennovated in 2013. Located less than thirty minutes northwest of downtown San Antonio, Elm Hollow Apartments rests in the heart of the Texas Hill Country in Helotes, TX.
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Review Summary
3.5
13 reviews
5 star
6 reviews
4 star
1 review
3 star
1 review
2 star
1 review
1 star
4 reviews
"Front office people were always nice and helped with whatever was needed."
"I loved living here."
"There is a ad on Craigslist and they are giving out this address."
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Matthew Bottem-Wells's profile photo
Matthew Bottem-Wells
2 weeks ago
Don't move here if you're hoping for good customer service! Lovely place to live, except for all of the fees and poor service. I have been living here since October, payed rent on time. I flew out of town and was unable to pay my rent due to no internet and bad cell service. I asked Carra at the front office to reverse the late fee and was told "It's not fair for me to bend the rules for you..." She didn't care to acknowledge that I was put in a situation I couldn't plan for. I escalated the issue to Dawna Schmidt whom also refused to help me. Overall the customer service is poor when it comes to the tenants wallet. I am disappointed that the rigidness of this complex and Greystar would prevent them from taking care of their customers.... I will be cancelling my lease as soon as I find a more customer oriented place to live.
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Response from the owner - a week ago
Dear Matthew, Thank you for your feedback. I sincerely apologize for the experience you had regarding your rent payment. I would like to take the time to personally discuss this issue with you in person. If you could please contact me at 210-695-5558 or elmhollowmgr@greystar.com so that we may set up a time to meet. Thanks!
Joni Vasbinder's profile photo
Joni Vasbinder
2 months ago
I loved living here. I have lived here two different times under two different sets of management. Both were great. I just moved out a few months ago because of a job change, but I hope to get back soon. It was clean and quiet (in the 2 bedrooms). Noise levels are what are most important to me, and I didn't have any problems here, unlike any other apartments I have lived in. Maintenance always fixed my issues the same day. Front office people were always nice and helped with whatever was needed. I wish all apartments were like this one.
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Response from the owner - 2 months ago
Joni, Thank you so much for your positive feedback! I will be sure to share your kind comments with the team.
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Nickey Wells
5 months ago
There is a ad on Craigslist and they are giving out this address. And trying to pass it off as a house here in victoria tx for rent. Just thought you would like to know
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Matt Jacks
a year ago
Last year (2014) I had a really bad experience with the old manager at Elm Hollow. The new manager of this complex named Theresa went way above and beyond to get it straightened out for me even though I'm not even a resident of her community. She corrected the previous mistake the other manager had made through a lot of paperwork and time. She made it right and was an honest person through it all. If she will do all of this for someone who doesn't even live there I can only imagine the great support you would receive as a resident!! 5 Stars all day long!!
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Response from the owner - a year ago
Thank you for sharing your feedback and we are sorry for any inconveniences you experienced during the application process. We would love the opportunity to address your concerns in hopes of resolving any issues or questions you may have. Please feel free to reach out to us at your earliest convenience at 695.5558 . Thanks and we look forward to hearing from you
Ashley Hinojosa's profile photo
Ashley Hinojosa
2 months ago
Absolutely loved living at Elm Hollow! After owning a home and moving into an apartment you would think it would be hard to adjust, definitely not the case. Our apartment was beautifully updated. My family was so comfortable! We never had any issues. Everyone is super friendly and most importantly we felt safe. AND the schools assigned to the complex are GREAT! I would definitely recommend these apartments. Great gym, nice pool and cabanas, lovely mature trees surrounding complex, fair business center, beautiful office, free coffee (my favorite) and it's in a perfect area!
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Response from the owner - 2 months ago
Ashley, Thank you so much for your kind review! We are very happy to hear that your time here at Elm Hollow was a great experience, and we are here if you ever need anything else! Thanks again
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B Cab
a month ago
I've lived in many different cities and throughout several apartments. When I moved here to San Antonio, after a hectic week or so of apartment hunting... I finally randomly chose to check out this complex after driving by, needless to say.. I didn't have to search any further. From as soon as I first walked into the main office. I was joyfully greeted by literally a few of the most kindly, helpful, professional young women that I've come across. I believe their names are Cara and Andrea. Even at the time of me coming in, there were 2-3 other people that showed up before me. But they both managed to assist all of us in the most appropriate way. I was showed a few floor plans, got a tour around the place, and soon after I was signing my lease, which I'm still currently here. My overall experience here at Elm Hollow has honestly been very pleasantly enjoyable. I dispise loud complexes and here it's probably the most quite apartments I've ever lived in. I have never not felt completely safe. Very peaceful with friendly residents. The pool is pretty nice and relaxing. I love all the trees. It's in a good location. But most importantly, I'd have to say, is just how the entire property is ran by the entire staff. From management, to the leasing agent and the maintenance guys. They're all great..always helpful people. I'm already planning on renewing another year if my job lets me 👍🏼
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Response from the owner - a month ago
Thank you so much for the wonderful review! We are so glad you are enjoying your experience here at Elm Hollow, and we look forward to having you here for many more years to come!
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C. Roseland
a year ago
I lived at Elm Hollow for six months. Half of that time I didn't have a working dishwasher because the maintenance guy didn't know what he was doing. I eventually just hand washed my dishes since they were not going to resolve the issue. I was spending $800/month there, and it would have been nice to have a working dishwasher! Most of the staff and definitely the management were RUDE. When I moved out, they were attempting to charge me for things that just weren't true. Eventually they removed them because they were wrong. For weeks after I moved out, they also refused to give me a print out of the charges that would justify them keeping a $750 deposit. I was almost never home and am very clean. (I did leave a box spring when I moved. I know how expensive that can be to relocate... -_-) While it is a very pretty community, it is NOT worth the money and the pains of having to deal with them. I have lived all over Texas and have never had the problems like I did there.
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Response from the owner - a year ago
Thank you for sharing your feedback and we apologize that your experience with us did not meet your expectations. Our mission is to offer top notch customer service to our residents and we would love the opportunity to meet and discuss your concerns in person. Please feel free to reach out to us at 210-695-5558 at your earliest convenience. Thanks!
Chloé Zamarripa's profile photo
Chloé Zamarripa
a year ago
I live there and it is awesome