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QueueMetrics
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Measure. Improve.
Measure. Improve.

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Loway Switzerland announces the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Release 18.04 introduces new features and it is focused on security, data protection and call recordings improvement.
There have been five new reports and over 80 bugs fixed and minor features changed since version 17.06.
New features include Scheduled Jobs, Configuration Synchronizer, Password Encryption, Wallboard Queue Filtering and Agent Page Call Variables.

QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings.
A new pluggable listener module is included in version 18.04. This module allows you to listen to recordings that are being stored remotely, using Atmos CallCabinet for QueueMetrics software.

For more information about QueueMetrics 18.04 visit the press release page at https://www.loway.ch/press-releases.jsp?uid=press-20180425-queuemetrics-release_1804&lid=G074

QueueMetrics 18.04 supports Asterisk 13, 14 and 15, as well as any previous Asterisk version and all major #Asterisk distributions and is available as QueueMetrics-Live Cloud service or On-Premise software package.

Updating from a previous working version of QueueMetrics to version 18.04 is free of charge, simply follow the manual indications at http://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

For a QueueMetrics trial visit https://www.queuemetrics.com
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Call center Automated recalls with QueueMetrics

When managing an #Asterisk #callcenter you will often find yourself in a situation where your services have a known peak time. In this case a need arises to staff agents based on the load at peak.
One of the best possible solutions is to offer your customers the possibility to be called back.

Discover how to manage at best automated recalls with this new tutorial

https://www.queuemetrics.com/blog/2018/04/19/auto-recalls?lid=G073
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VIP callers management with QueueMetrics

There are various methods that one can employ to deal with VIP callers. This is usually done with dedicated DIDs, that allows for a prioritized service.
This works, but is often hard to scale to hundreds or thousands of cases so we can definitely do better!

Discover how you can effectively manage this feature with this new tutorial for QueueMetrics #callcenter suite for #Asterisk:

https://www.queuemetrics.com/blog/2018/04/05/vip-callers/?lid=G072
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Loway announces official sponsorship for CommCon 2018

Loway announces that it has signed on to become official Sponsor of CommCon 2018, held at Wotton House, Surrey UK, on 25 - 29 June.

Loway will be official sponsor with its QueueMetrics #callcenter suite for #Asterisk PBX and WombatDialer predictive #dialer.

For more information read the press release at https://www.loway.ch/press-releases.jsp?uid=press-20180326-commcon&lid=G071

CommCon is the UK's only Open Source RTC conference run by the community for the community.
At CommCon attendees get two tracks over 3 days covering both WebRTC and Open Source VoIP with an amazing speaker lineup; all of the 4 VoIP projects will be there.
The event will feature a knowledge packed WebRTC track with an update from Google as well as 4 of the Open Source SFU projects in attendance too.

For more information about CommCon visit the official website at https://commcon.xyz.
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Automating QA with QueueMetrics for #Asterisk call center

Quality assessment is an effective process that significantly improve the awareness of a call center manager. But it also brings a series of disadvantages because reviewing calls manually is very expensive and most calls are not very informative.

What if we could automate the QA process?

Discover how with this new tutorial for #QueueMetrics #callcenter suite:

https://www.queuemetrics.com/blog/2018/03/08/automating-qa?lid=G070
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Join the Loway team at Asterisk Community Conference Africa 2018.

Loway team will present the new call center software lineup at the #Asterisk Community Conference Africa 2018, held at The Wanderers Club in the heart of Sandton, Johannesburg, on 14th and 15th March.

They will guide attendees through the new features of the software portfolio and introduce them to the new #QueueMetrics features like the wallboards editor and the new version of the predictive dialer #WombatDialer.

Loway's Founder will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".
The speeches will be in a dedicated room and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and #callcenter management best practices using QueueMetrics monitoring suite and WombatDialer.

Read more at https://www.loway.ch/events.jsp?lid=G069
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Queue call back tutorial for Asterisk call centers

You can program an #Asterisk #queue so that when people tire of waiting, they press a digit and get to a menu where they can leave their number. Then the system queues their call and attempts to call them at a convenient time.

This is possible using the new WombatDialer predictive dialer for Asterisk #call center.

Read the tutorial for free at https://www.wombatdialer.com/blog/blog/2018/02/26/queue-call-back/?lid=G068
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Loway Switzerland announces its participation to Asterisk Community Conference Africa 2018

Loway team will present the new contact center management software lineup at the #Asterisk Community Conference Africa 2018, where they will guide attendees through the new features of the #callcenter solutions portfolio and introduce them to the QueueMetrics monitoring and reporting suite.

Loway's CEO and Founder, Lorenzo Emilitri, will deliver two technical speeches on March 14 and 15: "Asterisk and the Docker revolution" and "Call centers 101: QueueMetrics and WombatDialer".

The speeches will be in a dedicated room of the convention and will cover, respectively, what Docker containers are and how Asterisk can work in a containerized environment, and effective call center management best practices using QueueMetrics monitoring suite and WombatDialer predictive dialer.

Read more at

https://www.loway.ch/press-releases.jsp?uid=press-20180220-asterisk-africa&lid=G067
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QueueMetrics monitoring suite for Asterisk Payroll tutorial

Are you looking for a way to easily track your #Asterisk #callcenter agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

https://www.queuemetrics.com/blog/2018/02/13/queuemetrics-payroll/?lid=G066
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QueueMetrics monitoring suite for Asterisk Payroll tutorial

Are you looking for a way to easily track your #Asterisk #callcenter agents' session times, in order to produce accurate payroll records?
Are you having trouble figuring out how to differentiate between payable and non payable pauses for your workers?

If your answer is yes then discover how with the new QueueMetrics payroll tutorial:

https://www.queuemetrics.com/blog/2018/02/13/queuemetrics-payroll/?lid=G066
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