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QTEC LLC
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IT Solutions, Banking, Payment, Financial, Cards, Hospitality, Retail
IT Solutions, Banking, Payment, Financial, Cards, Hospitality, Retail

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Samsung invests in Wavetec Queuing Solutions :
These installations were comprised of an entire ecosystem of Wavetec’s queue management solutions such as touch screen kiosks, counter display units and Donatello digital signage solution.This solution enabled to easy navigation and enhancement of customer journey when visiting a service center. Queue management system installed is now integrated with Samsung’s existing system coupled with Wavetec’s reporting database to display real-time queue information.
With Wavetec’s Queue Management System installed, Samsung now experiences a clear and visible flow for their customer’s coupled with real-time reporting mechanisms, thus reducing uncertainly and increasing operational efficiencies.
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Wavetec participates as “Gold Sponsors” in the Arab Federation of Exchanges Equities Summit 2014:

Wavetec is delighted to be associated with the AFE Equities Summit 2014, this time as Gold Sponsors. The Summit is being held on June 4 – 5, 2014 at Ritz-Carlton, DIFC, Dubai, U.A.E, hosted by The Arab Federation of Exchanges, in collaboration with partner Thomson Reuters, leading source of intelligent information for the world’s businesses and professionals. This exclusive event offers a unified platform which brings together an audience of 400 delegates that includes the leaders of Arab financial market and other foreign players within the Equities field.
In order to play its vital role in the progression of Arab financial Markets, Wavetec will exhibit its innovative solutions for catering the urge for transparency through Information Dissemination Displays. Moreover, in collaboration with Thomson Reuters, Wavetec will present its new design for Market Watch Kiosks located at the different corners within the networking area.

AFE Equities Summit is a one and a half day event which will kick off with the blend of keynote speakers and panel discussions along with a gala dinner and award ceremony. 

The aim of the AFE Equities Summit 2014 is to provide content relevant to Exchanges and all other financial stakeholders. The summit will help in enabling the exchange of experience and knowledge in a unique and dynamic platform with an opportunity to network with the key players within the equities field.
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2014-06-30
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Wincor Nixdorf solidifies second place worldwide in POS solutions in key retail segments:

Market leadership in Europe maintained
Paderborn, June 4, 2014. In 2013, Wincor Nixdorf maintained its market leadership in electronic POS solution deliveries to retailers in Europe and also solidified its market position as the no. 2 in the world for the segments food/non-food and general merchandise. These are two key results from the latest market study published by the British company Retail Banking Research (RBR). 
 
Europe’s leading provider of electronic POS solutions thus kept up the positive development of recent years and was able to grow disproportionately quickly compared with the overall POS market. By maintaining its market share in Europe, the IT company succeeded in keeping its considerable lead over the runner-up.

The IT specialist’s disproportionate growth in business with electronic POS solutions was particularly evident in its established European markets, but the significant increase in deliveries in the US market also contributed to the success. 

Thomas Fell, responsible for worldwide business with retail companies at Wincor Nixdorf, sees the latest study as confirmation of the company’s strategy: "We managed to achieve that our customers rely on Wincor Nixdorf’s highly available end-to-end solutions for their international expansion," he says, adding that Wincor Nixdorf was also successful in increasing the volume of business via its indirect sales channel.
Overall, he is convinced that the company has the broadest portfolio on the entire international market, providing customers with solution configurations tailored to their specific requirements. In addition, there is increasing demand in the market for all-in-one solutions, which Wincor Nixdorf has systematically added to its portfolio over the past months.
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2014-06-04
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Madrid Stock Exchange Partners with Wavetec for Digital Signage Solutions:

About Madrid Stock Exchange
The Madrid Stock Exchange is one of the oldest financial institution which was created in 1831. Till date the stock exchange has been playing a vital role towards economic development as it channels savings towards productive investments and helps the flow of wealth.

Project Requirements:
Madrid Stock Exchange required a unique solution to display their information in real –time basis. Initial need analysis by Wavetec
 resulted in a mutual understanding of exchanging display solution and system integration services. It was finalized that Wavetec will provide tailored made display solution which can be embedded in the existing stock exchange allowing them to achieve their goals of public dissemination of all financial information to ensure complete transparency of all the transactions taking place. It was also decided that same fixing structure of the old ticker will be used, as the building is protected by heritage laws. 
 
Our Solution:
Wavetec provided Madrid Stock Exchange with a complete and fully customized end-to-end solutions, taking into account all Information Display and Management System expectations. The solution consisted of a 19 meters Full Color Ticker and the use of Wavetec’s Information Display Solution integrated with Madrid´s own data feed to display information such as the rates, prices, shares, companies, news, videos, greeting messages and other market statistical data. Moreover the ticker will also be used in IPO’s, thus ensuring transparency in all financial transactions. This project was ventured in collaboration of Wavtec, BME (Bolsas y Mercados Españoles), Telefónica and InfoBolsa and took almost 2 months for production, delivery, installation and commissioning.  The installation was completed in record time of two days where it was fully functional by Sunday night.
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البنك السعودي للاستثمار يطلق ماكينات صرف تفاعلية:

في خطوة تعد الأولى من نوعها في المملكة العربية السعودية، أطلق البنك السعودي للإستثمار أجهزة الصرف التفاعلية FLEXX iTELLER التي تتيح فرصة للتفاعل ما بين موظف البنك و العميل من خلال الماكينة.

وعبر هذه التقنية الجديدة يمكن لعملاء البنك تنفيذ معظم الخدمات المصرفية و خدمات العملاء من خلال التواصل مباشرة مع مسؤولي الحسابات والصرافين في مركز الإتصال بالبنك من خلال كاميرا فيديو مدمجة بماكينة الصراف الآلي الحديثة مع إمكانية السحب حتى 50 ألف ريال سعودي.

و أوضح سليمان العبيد المدير العام لمجموعة التقنية والخدمات المشتركة أن أجهزة الصرف التفاعلية تتيح عدة خدمات مصرفية متطورة مثل إيداع النقد المباشر للحساب، إمكانية التحدث مع الموظف، تحديث بيانات بطاقة الهوية الوطنية والمعلومات الشخصية عن طريق استخدام الماسح الضوئي في ماكينة الصرف التفاعلية. كما ويمكن تقديم الطلبات والإستفسارات مباشرة من خلال التواصل مع مسؤول خدمة العملاء.

ومع هذه التقنية تفتح ماكينات الصرف الحديثة آفاق جديدة أمام البنوك في تقديم خدماتها والتفاعل أكثر مع العملاء من خلال أدوات كانت متاحة سابقاً كالكاميرا والماسح الضوئي لكن دمجها مع آلات الصرف تتيح لها تنفيذ وظائف جديدة تسهل على العملاء.
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الأمم المتحدة تتبنى خدمة التجارة عبر الهواتف المحمولة "فلوس" من "اتصالات":

أعلنت شركة “اتصالات” عن تبني منظمة الأمم المتحدة خدمة التجارة عبر الهواتف المحمولة “فلوس”، في عملياتها لتحويل رواتب موظفيها، حيث تستخدم منظمة PLAN التابعة لصندوق الأمم المتحدة للسكان في توغو خدمة “فلوس” لتحويل رواتب أكثر من 6 آلاف موظف إلى هواتفهم المحمولة.

وقالت الشركة إن منظمة الأمم المتحدة وموظفيها ستستفيد بذلك من خدمة الدفع التي وصفتها بالمتطورة والأمنة والسهلة والفعالة التي توفرها منصة “فلوس” للوصول والصرف عبر مختلف أنحاء دولة توغو.
وأوضحت “اتصالات” أنه وعندما تتم عملية تحويل الرواتب إلى حسابات هواتف الموظفين، يصبح بإمكانهم الدفع والتسوق مباشرة عبر هواتفهم المحمولة، كما يمكنهم أيضًا سحب رصيد نقدي من أكثر من 600 موقع منتشر في الدولة.

وذكرت الشركة أنه وبعد تبني صندوق الأمم المتحدة للسكان في توغو PLAN، لمنصتها الخاصة بخدمة التجارة عبر الهواتف المحمولة “فلوس”، يكون هذا الصندوق أول منظمة تابعة للأمم المتحدة في توغو تتبنى هذه الخدمة من ضمن العديد من الشركات المحلية في توغو التي بدأت بالفعل منذ فترة باستخدام هذه الخدمة لصرف رواتب موظفيها.

يُشار إلى أنه وفي الأسواق الناشئة مثل توغو، قد تعيق تحديات البنية التحتية من فعالية عملية تحويل الأموال بالطرق التقليدية إلى المناطق البعيدة، الأمر الذي قد يؤثر على حياة الناس الذين يعملون في منظمات مثل الأمم المتحدة. كما تضيف إمكانية تحويل الأموال عبر الهواتف المحمولة عنصر الأمن المادي، الأمر الذي من شأنه أن يلغي الحاجة إلى حمل العملات والتنقل بها.

وأشارت “اتصالات” إلى أن عملية الدفع عبر الهواتف المحمولة قد أصبحت من أكثر خيارات الدفع الإلكتروني تقدمًا وأمنًا، حتى أصبح العديد من التجار في إفريقيا وآسيا يجرون تعاملاتهم التجارية اليومية باستخدام هواتفهم المحمولة. وتشهد هذه الخدمة حركة نمو متزايدة، الأمر الذي جعل منها محور اهتمام لمؤسسات الخدمات المصرفية والمالية أيضا، إذ لا داعي لهذه المؤسسات أن تؤسس فروع لها في المناطق النائية أو أن توفر أجهزة صراف آلي فيها ما دام يمكنها تقديم خدماتها المالية عبر شبكة الهواتف المحمولة.

كما تعتبر خدمة التجارة عبر الهواتف المحمولة بالنسبة إلى المنظمات الكبيرة من أكثر الطرق فعالية لضمان وصول الرواتب وتوزيعها بسرعة وسهولة. ومن المتوقع أن يقوم صندوق الأمم المتحدة للطفولة مع أكثر من 2,500 موظف عامل في التوغو بالانضمام قريبًا إلى البرنامج.
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Mobile Payments to Reach $507 Billion in 2014:

Juniper Research has released a new report which projects that the total value of global payments via mobile device will reach $507 billion this year. This will be a rise of nearly 40% year-on-year.

The report, titled ‘Mobile Payment Strategies: Remote, Contactless & Money Transfer 2014-2018’ found that growth would mainly be driven by increasing purchases of physical goods by mobile device with the average transaction size from tablets already exceeding that of PCs in many markets. Spending over smart phones has also increased but the study found that their primary function in retail is still as a search and discovery tool which informs and enables later purchase.

Mobile ticketing applications have also cause huge growth in the scale of digital transactions. Many metro and transit authorities in Europe and North America have implemented different mobile ticketing options which have seen widespread adoption by users.
The report also noted that on the other hand the progress in contactless and mobile payments has been comparatively slow. It did however argue that there is potential for it to take off in the medium term following the emergence of cloud-based secure element solutions and NFC opportunities.

The report also found that the opportunity for contactless mobile payments has been bolstered by increased contactless infrastructure deployments as many point of sale terminals now include contactless technology.

According to report author Dr Windsor Holden, “The prevalent business models for NFC have been unattractive to banks and left them dependent on multiple network operators, each of which may have its own approach to mobile wallet management. HCE (Host Card Emulation) solutions have the potential to revitalise a market which has struggled to gain traction.”
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GTBank Announces Loyalty Reward Scheme:

Guaranty Trust Bank plc has announced the launch of its new loyalty scheme exclusively for GTBank credit card holders. The loyalty scheme is in partnership with Avios, the leading global travel rewards company.
This initiative is part of GTBank’s overall strategy to bring the best in card products to its customers. It will reward international GTBank credit card holders, who are also members of the British Airways Executive Club Programme, for using their cards to pay for purchases using Point of Sale terminals.

Avios is the global currency of the British Airways Executive Club. Members can collect Avios when they book a flight or shop with its partners and now when they spend with their GTBank credit card. With the new GTBank credit card loyalty scheme, every card holder will collect one Avios for every $2 USD on qualified spend on the card. The card holder can use Avios towards flights worldwide with British Airways and oneworld® airline partners , for British Airways ticket upgrades, on hotel accommodation worldwide and car hire. The number of Avios a customer needs depends on the destination and class of travel.

According to the Managing director of GTBank; Mr. Segun Agbaje, “At GTBank, we believe that it is important to anticipate our customers’ desires, and tailor the most rewarding experiences for them. The collaboration with Avios to introduce rewards on credit card spending cements our position as the best Bank in Nigeria, in line with our strategy to serve our valued clients locally and globally. We are thrilled to pioneer this initiative which will run till the 26th March, 2015. ”

Nick Pilbeam, Director of New Markets and Business Development at Avios, said: “We are always looking for new ways to provide British Airways Executive Club members with accessible ways to collect Avios. The partnership with Guaranty Trust Bank is a real step forward for members in Nigeria, providing them with an easy way to build their Avios balance and enjoy the multitude of flight and travel rewards open to them.”

Guaranty Trust Bank has been a catalyst in the cashless society initiative and has continually deployed Point of Sale terminals. The Bank has also introduced several value adding alternative products in this regard including GTBank Mobile Money which is designed to be a convenient, secure and affordable way of sending money using a mobile phone. There has also been an introduction of a more robust internet banking platform that supports a myriad of transactions and transfers to any bank in the world and SMS banking which allows customers request for their account balances and Nigerian Uniform Banking Account Number (NUBAN) through their mobile phones. In addition, the Bank also offers virtual accounts for salary earners and undergraduates called GTBank e-account and GTCrea8 e-savers account respectively.

The Bank has experienced tremendous growth since its inception in 1990 and presently has subsidiaries in Ghana, Gambia, Sierra Leone, Liberia, Cote d’Ivoire, Uganda, Kenya, Rwanda and the United Kingdom. The Bank has a corporate banking bias and an in-depth understanding of all markets wherein it operates.

The Bank’s alternative banking channels were given a Payment Card Industry Standards Council (PCISSC) certification in 2011, implying that the channels meet acceptable technical and operational requirements to prevent fraud. It also has Standards Organisation of Nigeria (SON)’s International Standards Organisation (ISO) 9001:2000 certification in recognition of quality management systems and conformity with global best practice.

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Westpac Predicts Surge in Contactless Payments:

Evolving customer preferences and new digital technologies are driving material changes in payments according to Westpac’s Chief Product Officer, David Lindberg.
Contactless debit cards have already been embraced by Australians with 60 per cent of all scheme debit card transactions in Australia now made using contactless technology1.
This trend will be further boosted by the growing availability of contactless payment technology on mobile phones, which allows customers to pay for goods and services by simply holding their mobile device to the contactless payment terminal.
According to data compiled by Westpac, Mr Lindberg estimates that around three million Australians will be making just under $3 billion worth of transactions via contactless payments on mobile devices in 20152.

Initially, the capability is being made available on the popular Samsung GALAXY smartphones, which run on the Android platform. Androids now make up over 50 per cent of the Australian smartphone market, with Apple smartphones at approximately 34 per cent3.

Mr Lindberg shared the prediction at a briefing today on Westpac’s outlook for the future of payments.
“Eighteen months ago, we could see the momentum building in contactless payments, the ability to take out your credit or debit card and tap it on a terminal and have the payment go through. It was about 18 per cent of all scheme debit card transactions in Australia4.

“In the last 12 months we’ve seen this figure skyrocket to 60 per cent. We’ve probably never seen a shift in customer preference or customer behaviour like that before, and Australia is leading the world in this trend.

“With contactless transactions now becoming available on people’s mobile phones, starting with the popular Samsung GALAXY smartphones, it’s going to make transactions even faster and more convenient for customers.
“Based on existing uptake of contactless card technology, together with customer usage of our mobile and online banking platforms, we anticipate that there will be around three million Australians making contactless payments using their mobile in 2015. In line with this, we believe that there will be nearly $3 billion worth of contactless mobile transactions made in 2015.”
Australians adopting contactless payments using their phones are most likely to use the functionality for payments of $100 or less, according to Mr Lindberg.

“We believe that low value cash transactions will gradually decline. Cash won’t disappear altogether, but when you’re buying your morning coffee, your lunch and your train pass, these will increasingly be paid for on your card or phone and therefore people won’t need as much cash in their wallets. This is a revolution.”
Westpac is to progressively roll out its new contactless payment functionality over the next few weeks, starting with the Samsung GALAXY S4 and S5 handsets. Payments will work for personal Visa and MasterCard®5 cards and will be accepted by Visa payWave and MasterCard PayPass™ terminals.
The handsets utilise Visa’s Mobile Provisioning Solution (VMPS), which enables customers to make secure contactless payments on their mobile using Samsung’s embedded Near Field Communication (NFC) technology.
At the briefing, Mr Lindberg also announced the launch timing for Westpac’s new small business payment solution, Mobile PayWay, which will available from May 2014.

“Mobile PayWay is the first of its kind from an Australian bank for small businesses who want peace of mind when taking payments on the go. Our small business customers told us that they don’t feel comfortable handing over their expensive smartphone to take payments from customers, as this generally also doubles as their personal phone. This device turns most Apple™ and Android phones into an acceptance terminal.

“The solution is a small, portable, EMV-compliant device for small business customers to accept payments from all cards. It’s Bluetooth enabled and works with both AppleTM and Android devices. This is a real breakthrough for small businesses.”
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Cardtronics Enables CIBC to Offer Fee-Free ATM Access to Clients:

Cardtronics Canada, Ltd. and CIBC have formed a new ATM branding relationship, through which CIBC clients can access their cash fee-free at over 100 retail ATMs at Pioneer Energy locations throughout Ontario. CIBC is a leading North American financial institution with $401 billion in assets and nearly 11 million personal banking and business clients. Pioneer Energy is Canada’s third largest independent fuel retailer by volume, with more than 140 Pioneer-branded locations. Cardtronics Canada is a subsidiary of Cardtronics, Inc.

(Nasdaq:CATM), the world’s largest retail ATM owner.
The newly branded ATMs are part of a growing relationship between Cardtronics and Pioneer Energy. Cardtronics previously provided ATM processing services for the petroleum retailer. With the expansion of this relationship, Cardtronics will become Pioneer’s exclusive, full-service ATM provider, with rights for future Pioneer Energy locations. The company will provide a complete equipment refresh, replacing ATMs operated by Pioneer Energy with machines owned and operated by Cardtronics.

Anthony DiMaulo, vice president, Marketing & Merchandising, for Pioneer Energy, said, ”Providing a convenient, fee-free, cash access service is part of Pioneer Energy’s overall commitment to deliver the products and services that our busy customers want most. Building on our relationship with Cardtronics will help produce additional value-added services from these machines in a cost-effective way, and help us to continue to be market leaders in Canada. The CIBC branding will enhance our customers’ experience at these locations. Pioneer Energy is continually evolving the gas/convenience experience, looking for optimal solutions that will address everything from the challenges of a highly competitive market to the increasing demands and opportunities inherent in satisfying the needs of the time-pressured consumer.”

Rick Updyke, president of Cardtronics’ North America Business Group, said, ”These agreements in Canada demonstrate the global potential of the bank branding model Cardtronics has refined in the U.S. for more than a decade. By connecting CIBC and Pioneer, Cardtronics is helping CIBC provide greater accessibility for its clients, enabling them to take care of their everyday banking needs in convenient locations where they’re stopping anyway. And in securing this branding partner fit for Pioneer, we’re improving the shopping experience for Pioneer Energy customers and giving them more reasons to choose Pioneer locations for their convenience and fuel needs.”
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