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OUT of the BOX Training
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Your Customer's experience will define your business!
Your Customer's experience will define your business!

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OUT of the BOX would like to encourage you to read up about the "The Comment Sandwich" theory. Place it into context with Constructive Criticism and draw your own conclusions. If we are going to create a happy environment we have to be open and honest and still hold the feelings and emotions of others at heart; i.e. never hurt others with what we do or say. Only build up and never break down. This CAN be done. Tackle & fix problems, not people!
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There is no such thing as a perfect world; we create the world that we live in…
We condition the people we life with…
Constructive Criticism
What is Criticism?
1. Criticism is defined as severe judgment; showing disapproval; faultfinding to the qualities of anything
2. Criticism is a comment; expressed in language or expressed figuratively, or expressed through an action or a way of behaving
3. Criticism is personal; it attacks the person’s self or personality; it is directed at a person; at a specific behavior; e.g. an idea, a relationship, a situation
4. Criticism can be both very specific and detailed and clearly stated, or very abstract and general and implied by what is being said, but it is not stated openly
What is Constructive?
1. Constructive is an adjective, better described as a 'describing' word; or giving more information about…
2. Constructive serving a useful purpose; tending to build up
3. Constructive is derived by inference; implied by operation of law; not obvious or specific nor detailed nor clearly stated
There is no such thing as Constructive Criticism – you either build up or you break down – you choose…
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The words "Constructive" and "Criticism" can never be used in the same sentence! Doing it is like driving down the freeway at 180km p/h directly into oncoming traffic - someone is going to get hurt...
"The Comment Sandwich" theory (3 photos)
We choose how we condition ourself's and others!

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Robin Sharma To get the results that only 5% of performers get, we must be willing to do what only 5% of people are willing to do.

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Facilitator Programme (5 days), contact theaerasmus@yahoo.com or 27793324811 Candidate needs to be found competent as an Assessor before attending this course Due to the content of the programme, we will only be able to take a max of 10 learners per course Dates: 1) 13 - 17 February 2012 2) 13 – 17 August 2012 Venue: Pinetown (parking inside the grounds) Time: 8am to 4pm each day Fees: All Fees include venue, training materials, marking of the Portfolio of Evidence and registration with the ETDP, Fees exclude travel and accommodation of candidates if applicable

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Design and Develop Programme (3 days), contact theaerasmus@yahoo.com or 27793324811 Candidate needs to be found competent as an Assessor before attending this course (advised for Moderators) Date 21 – 23 May 2012 Venue: Pinetown (parking inside the grounds) Time: 8am to 4pm each day Fees: All Fees include venue, training materials, marking of the Portfolio of Evidence and registration with the ETDP, Fees exclude travel and accommodation of candidates if applicable
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