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Darren Simpson
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Special issue published: "Service Improvement and Innovation"

International Journal of Process Management and Benchmarking 4(1) 2014

Expanded versions of papers presented at the International Conference on Managing the Asian Century 2013 (ICMAC 2013).

- Service improvement in Hong Kong retail banking through satisfied and committed employees
- The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
- Identification of positive deviance - methodology development
- Understanding challenges of supply chain sustainability in Asia
- Structural modelling and analysis of world-class maintenance system: a graph theoretic approach
- Border innovation management, improved passenger services and satisfaction acceptance
- Improved genetic algorithms for the travelling salesman problem
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