I got an email from both Peggy deader and Wendy Bennett stating they were sorry but neither one of them submitted the problems to the department that could eliminate the problems. I believe this is a foreign owned company that dos'nt believe or have complaint departments and the United States department of air waves,satellites, and communications should recieve complaints about straighttalk and the proof of complaints and if taxpayers paid for satellites,air waves, or communication taxes should have straighttalk removed from the United States communications ,if their employees are foreigners since they cannot communicate with Americans and are extremly rude they should be shut down until American english speaking, communicates well, understanding and handles paid consumer problems with diplomacy are put in place by communications,air waves,satellite authorities as soon as possible due to straighttalk (tracfone) has already been sued for $40 million and their service after the lawsuit by complaints on website including mine in which I have'nt had a decent day of service since I purchase the package eight days ago and every attempt at communicating with them has either beemmet with hostility,rudeness or computer generated apologies and links to other sites that offer help but when contacting them it costs money to send messages or that link has no service from postmaster. This means that straighttalk has been lying to customers about having a complaint department for customers hoping their problems would be solved by technical support but are met with employees directing them to none working chat and email addresses that lead you back to their rude, non helpful so called customer service personnel after you have paid for an expensive phone and countless months and payments with extremly poor service. Everyone please file complaints with your state departments communications ,air waves and division of satellites immediately. Keep all data of your complaints,emails,phone logs and chats for evidence.