Straight Talk is a HORRIBLE Smart Phone service, and doesn’t have the proper service and or technical professionals to help when you have problems. I have had NOTHING but problems from the start with Straight Talk. Before I purchased Straight Talk, I called and was told by a Straight Talk representative that my area had 4G LTE coverage. I also checked their service coverage in my area. I entered my zip code to verify and see what the customer service representative said, and to see what their service coverage areas said on line. It clearly stated/showed that 80701 had 4G LTE coverage in the area? Their service and their maps are incorrect, misrepresented, and a complete lie and or fabrication. I have NEVER once had the 4G LTE coverage that Straight Talk claimed they provided in this area, and have had major problems getting on line with my Straight Talks plans. This is my first issue.
My second issue is with their ability to communicate with English speaking customers. It’s almost non-existent, and 99% of the time they can NOT understand or help you with technical issues. This is especially important when you’re having complicated technical problems. They still have NOT been able to help fix my Data/WiFi access after 12 days of problems!
My other issue is with my data and WiFi access. They do NOT work correctly. I have repeatedly asked to speak with someone in the US or a tech Manager/supervisor individual that could speak English clearly enough to help me, and actually help get my services/technical problems fixed. Only 1 out of the 9 people I spoke with was actually able to help me. Their customer service is somewhere in India. They use western names and say that they are in the US, which is not true, and causes multiple problems with customers.
This is what Straight Talk wants me to do to get my Wifi and Data plans to work:
To use the internet on my new Sony Xperia Z5 Premium 4G LTE GSM phone when I’m at home, I have to manually turn OFF my Data plan, then manually turn on my WiFi to make it work. Then, when I leave my house, I have to manually turn off my WiFi plan, and then manually turn on my Data plan? This should happen automatically like ALL of the other GSM Android phones I have owned. I wasn’t happy with how Straight Talk wants me to handle my data plan and asked for a manager in their technical department to call me back. I was told that they would have someone call me that understood my issues. It's now been 8 days and NOTHING!!!! Not one call, text or email to help me. When I called again today, I had to explain everything in detail again, and they said there was NOTHING in their notes, which is a problem in itself? This is a technical problem that needs special attention. Not fixing the issue and having me switch the phones internet setting to get my services to work is not the correct way to set up the services I pay for!!!! When I first got the phone, and decided to go with Straight Talk. I could not get the phone set up correctly, so I spoke with several supervisors, and finally spoke with one that understood the problems I was/am having, and that it’s a special phone that has different settings. The man that helped me get it set up properly and understood everything. But of course, there saying that there are not any notes to see who it was or what he did???
I just want my phone to work correctly, and it seems that Straight Talk does not care!!
Jason D or Jyrow