Negotiation Skills: Mastering the Art
Good negotiation skills allow bankers to work to achieve the Bank's goals with coworkers and customers alike. By providing effective negotiation skills training, banks have employees who maximize customer relationships, positively impacting the Bank's bottom line.
The BEST! Negotiation Skills Training Program
Based on global best practices in negotiation skills training, the BEST! Negotiation Skills Training Program provides your employees with the knowledge and skills they need to be the best they can be. Comprehensive training includes:
- Introduction to Negotiation Training
- Types of Negotiations Training
- Communication in Negotiations Training
- Feedback in Negotiations Training
- The Negotiation Process Training
- Bargaining in Negotiation Training
- Closing Negotiations Training
- Barriers to Negotiation Training
The BEST! Negotiation Skills Training Program may be deployed as an eLearning, classroom or blended program, with comprehensive skill development using case studies, activities, role-plays, evaluation and testing, and final negotiation skills certification followed by mentoring and ongoing OJT. The program is completely customizable with the Bank's products, policies, procedures and systems, or it can be deployed as off-the-shelf training.
To learn more about how your bank can maximize the potential of its employees, click here.