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Emma Spear
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Emma Spear

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"Get the IT out of ITSM!"

 +Barclay RAe catches +Robert Stroud for a chat at #Fusion13 
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Emma Spear

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The next Tomorrow's Future Today 24 hour virtual conference is coming...
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Thanks +Rob England  for submitting  - and good luck!
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It's time to take a good hard look at the underlying service processes you are using and how this impacts the quality of your customer service. The odds are you can make some improvements AND add some extra business value, AND save some money in your budget. Oh, and make your customers love you!
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Continual Service Improvement; love it or hate, we all need to be doing it. The following are 3 fundamental questions that need to be asked when considering any change/improvement project.
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We often hear people produce statistics such as “50% of all IT projects fail” or "Nearly all IT projects miss their deadlines”, and we all normally nod...
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"We MUST improve the translations...there is no such thing as international Spanish"

Interview at Fusion13:
+Mauricio Corona tells +Barclay RAe what he'd like to see from +AXELOS in the next year or so, and urges us all to "start working as a real community"
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The submissions are already rolling in for #TFT14...
remember, the sooner you submit the longer you've got to get votes in!
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IT departments are notorious in providing information to their business that is either; not aligned to the business itself, is not understood, they do not care about it, is too complicated, too technical or all of the above. The follow list is an example of some of the mistakes that are frequently made...
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Before deploying any new service to the Service Desk it's crucial that some thought goes into it and Self Service is no different. This article outlines 10 things to consider before you even start.
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This post could be seen as an excuse to include an adorable picture of both my new baby and dog, but oh cynical reader, you'd only be half right. The link between dogs and human happiness is nothing new, but I think they can teach us some very important lessons about customer service and relationships. Take a step down into the madness below if you dare...
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Complete the 2013 Benchmarking survey and not only will you be helping your community but you'll also receive a copy completely free of charge when it's completed...
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In her circles
70 people
Have her in circles
132 people
David Mainville's profile photo
Sarah Burns's profile photo
Nathan McNeill's profile photo
Craig Wilkey's profile photo
Robert Stroud's profile photo
sales markiting's profile photo
Dean Coleman's profile photo
Cindy Angela's profile photo
Peter Troy's profile photo
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  • SDI
    Head of Marketing