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Holiday Inn Express & Suites Denver Airport
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6910 Tower Rd Denver, CO 80249
6910 Tower RoadUSColoradoDenver80249
Official site of Holiday Inn Express & Suites Denver Airport. Stay Smart, rest, and recharge at Holiday Inn Express - Best Price Guarantee.
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3-star hotel
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Review Summary
28 reviews
5 star
9 reviews
4 star
7 reviews
3 star
5 reviews
2 star
2 reviews
1 star
5 reviews
Conservative hotel with a restaurant, indoor pool & whirlpool, plus free airport shuttle & WiFi.- Google
"The room was tidy and quiet, the breakfast was good, and the shuttle was decent."
"On the second night we only had one bar of soap after housekeeping cleaned."
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Annette H.'s profile photo
Annette H.
a week ago
I'm partial to HiEx and this one is my favorite thus far. I've stayed here four years in a row. The photo is the stunning view from the room as the sun was rising. This location is a busy one but it has excellent access (including a free shuttle) to and from DEN. Overall, I love this hotel chain. The rooms are consistently stylish and well appointed, and the breakfasts for no additional fee are good.
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Tiffani Dixon
2 months ago
I loved it! For the price, it was nice. I afraid it was going to be a seedy hotel because of the price. Everyone was so nice and helpful! My ONLY complaint is that it's not close enough to Denver as I thought when I booked which is NOT their fault LOL... I would recommend this hotel to anyone traveling through the area or anyone who wants a nice hotel in the Denver "area" without paying a downtown Denver hotel price. An Uber is ALWAYS close and getting to and from Downtown is $25 tops!
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Greg Ciochon
5 months ago
Decent hotel. Absolutely nothing in the area. Terribly slow wifi.
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sam cat
7 months ago
Very bad place. Will not recomend with broken a/c unit. Was given room keys to another room that was occupied by the Jones family. Very bad customer services. Run away from this place.
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Zach Herlyck
2 weeks ago
We were on the 4rth floor and stayed on a Friday and Saturday night. The room was tidy and quiet, the breakfast was good, and the shuttle was decent. On the second night we only had one bar of soap after housekeeping cleaned. I asked the front desk if we could get another bar of soap and they said they didn't have one and they would have to wait until someone else came in. I checked the next morning a new front staff person was prompt and retrieved the extra soap. The bath tub controls were all mixed up; hot was cold and child was hot. There wasn't a hair dryer in the room. I would have treated higher if the incident of the soap didn't arise.
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Leah Bergener
7 months ago
I first want to start out by saying that I am a very laid back person and am not that “super picky” person and really never write “bad” reviews unless it’s called for. Our families vacation (me, husband, 4 and 7 year old) began on the early morning of April 10th, about 1am, about a week prior I called the Holiday Inn Express & Suites at the Denver Airport (direct, not reservation center) and a girl (should’ve known to get her name but didn’t because I was traveling on personal, not business) advised that we could park our car for a week even though our reservation was on the back end of our trip. We arrived at the hotel around 1am, I explain we are here to park our car but our reservation was in another week. The gentleman (should’ve known to get his name as well but it was very late (I mean early)) told me that we can’t do that, there are no parking spaces. In a nice tone, I told him that I just parked and there were plenty out there. He proceeded to tell me that Holiday Inn owns all the parking lots in the area (comes across as condescending and as if they own every parking lot on Tower Road) and they are full. I questioned whether or not they would have one if my reservation was for that same night, he said they would have one?? I asked how much it would be for a room that night (even though it’s 1am and we have to be at airport by 3am) and he told me $139 plus the other night next week. So I ask what he would suggest I do and he told me (condescending) to park at the airport (again implying that they have no parking) and I explained my reasons of not wanting to park at airport. He also told me I could drive from hotel to hotel to see if they have parking?? At this point, he has NOT asked me for my reservation number or anything... for all he knows, I could’ve been an “elite” rewards member with Holiday Inn and he never would have known (not that it should matter anyway). Anyway, I ask him to cancel my reservation, he actually completely ignores me and asks the people behind me how he can help them?? I allow him (not sure why, tired I guess) to help them and ask if my two small children can use the bathroom, which he said yes. I then come back and ask him again if there is anything he can recommend that I’m in a bind, have little time and am traveling with small children, he tells me (again, coming off in a condescending manner) I can park along the streets?? I ask some questions about it and then ask about a shuttle to airport if we do park there... I should’ve known... nope because we aren’t staying there that “night”. So I ask him again to cancel my reservation, he says you have until 6pm to cancel day of... I explain we are going out of the country and cannot cancel it in time (I should have said “YOU are standing right in front of your computer and cannot help me?? it’s part of your job”)... I just ended up walking out because it was the WORST customer service I have experienced in a long time. I have been in customer service for the past 20 years and have never dealt with someone so short and condescending with his words, through the 20 or 30 min. of being in there with him he never even asked to pull up my reservation. I will be passing along this review in any way I can... I was a travel agent for 10 years and still have those connections, along with my huge network of Facebook/Twitter. I also currently happen to be a travel reviewer that will be passing this along to those networks. The number of people that read this review may not even effect this location but at least I will be letting everyone know the poor experience I’ve had and hopefully teach the gentleman working that night a little lesson in common courtesy and maybe let Holiday Inn know they have a bit of a break down in their training program. In the end, we went to a Marriott, they were more than accommodating and ended up giving us free parking and had no problem with a shuttle to the airport.
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Robert Koehn
11 months ago
Airport shuttle took over 1 hour for the first pickup and did not have enough seats to take the 15 or so people waiting for it. It serves 3 other hotels as well and when mentioned to front desk they acknowledged that it was really bad, plan accordingly, or better yet stay elsewhere. I have stayed closer to downtown and the shuttle was MUCH faster. The internet is nearly unusable. I performed a speed test and it appears the speed is limited by management to .5 Mb/s. It is almost 2015, that speed is not acceptable. It took minutes to even open emails. I also spoke to the front desk about this as well and was once again told that they were well aware that the internet was very slow. It is a nice, newer hotel, but when I travel punctual pickup and access to usable internet is paramount. There should really be a disclaimer when booking that the pickup service and internet are EXTRAORDINARY slow.
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Brad Pullins
a year ago
I will never spend a dime with Holiday Inn again. Went to denver on vacation. My wife got altitude sickness on the way to the airport. Missed our flight while at the hospital. We had missed our flight and southwest transferred us at no charge and gave us a voucher. I called Holiday Inn and Suites and talked to Tony, the manager. Initially he hung up on me and I had to call back. He then put me on hold and a lady picked up. She said they had plenty of rooms so bring the voucher. When we got there she said they were full and only had a $150 / night room. The manager offered a $99 room after I said I was going to give them a crappy review online. The voucher was for $70. I told him i'd rather pay more across the street. We went to fairfield and they immediately gave us a room at the distressed passenger discount of $50. We will use marriot in the future from now on. I have used Holiday Inn for over 30 years since I was a kid. After this ....never again. Nice attempt at an upsell Tony. You lost a lifetime customer for all of the holiday inn locations. Hope your boss sees this.
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