First American Air Inc
Air Conditioning Contractor
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14895 E 14th St #145 San Leandro, CA 94578
14895 East 14th Street #145USCaliforniaSan Leandro94578
Air Conditioning Contractor
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Review Summary
8 reviews
5 star
4 reviews
4 star
No reviews
3 star
1 review
2 star
1 review
1 star
2 reviews
"...we found that this air duct cleaning business is very competitive..."
"He said, we vacuum , brush out the dirts from the covers and vents."
"Excellent service - and a great price!"
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Jane Liu
10 months ago
Zero Star!!! DO NOT, I repeat, DO NOT use this company. I'm reporting them to groupon and better business bureau. I got the $49 groupon for air duct cleaning, I waited 3 weeks for them, they rescheduled their appointment a day before, still managed to show up 2 hours late, spent less than 30 minutes at my home, merely vacuuming the vent holes, NOT the ducts, and wanted to rip $550 off of me for full furnace service at the end. Luckily, I checked with my brother-in-law, he said too expensive. I got a guy to do the job for $200. He checked the ducts and showed me photos that the ducts were untouched at all, still coated with thick layer of dust and debris. I also found out that 1st American Air scratched the hardwood floor after they left, I called the owner, of course he denied. Please take heed, this company needs to be SHUT DOWN! They give furnace guy a bad name!! Find someone who will show you the before and after photo and makes sure that you're satisfied!
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Alda Ultra
a year ago
purchased a coupon from Groupon and called the company and set me up an appointment after 3 weeks. 2 guys showed up...the leader of the two talked to me and asked questions: like when was the last time you had your duct cleaned? I said I don't know? then told me it's probably not been cleaned for years? don't know? and proceeded by telling me, in that case you need a deep cleaning! WTF! how will I know when Groupon do not have that option to buy! he said, you only buy basic cleaning and that's what's only offered in Groupon. I asked, how much the deep cleaning? he said...$399. WTF! So I asked, how do you clean with the basic cleaning? he said, we vacuum , brush out the dirts from the covers and vents. So I said, Just do what I paid for! It seems to me that you can't trust companies offered their services on groupon...there's always a catch!!! although I like those 2 guys, they are hardworker. it's not their fault...they're just doing what they were trained and told to do.
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Frederick Robinson
2 years ago
My uncle hates the heat but loves a good deal so I searched high and low, until I found 1st American Air. Two guys showed up and my uncle had the technician call me since he's not one to deal with "service folk" as he calls them. The technician didn't have a problem with that and understood with compassion. I had them evaluate everything yet reminded them of their coupon special which saved about $55 compared to other air services I called. My uncle's a hard man to please, but these guys did it. Their level of courtesy and professionalism, not to mention patience, was awesome and they got right to work after checking the filters. Aside from that, they worked on the ventilation system which made a huge difference. Once they were finished my uncle was a happy camper, "ready to chill and catch a nap" as he put it. Once he said that, I was beyond relieved because that ended my several days of calling around- and my uncle calling me. Sleep tight Unc, but answer the door next time I drop by! Thanks 1st American Air, my cell phone battery lasts a lot longer now! Peace
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edward wolden
2 years ago
These guys are super professional! My grandfather needed his air ducts serviced and was having trouble finding someone. I had heard about 1st American Air from a co-worker so I gave them a call. They showed up on time and even called the day before to confirm the appointment. They serviced my grandfather's ducts quickly and efficiently My grandfather and I were very pleased with the results. Will we definitely be using them again next time we need heating or air service.
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Dave Tuong
10 months ago
$49 YES!... but ... good for rush out the dirts from the covers ... $499 for furnace and $199 for Dryer-Vent Cleaning. WTF... this is a joke...!!!!! ?????
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Mark MacNamara
2 years ago
I can only say we had an excellent experience with these people. I did some research beforehand. They’re not Better Business Bureau accredited, which means they didn’t pay a fee for a review; nevertheless, they have an A rating from BBB based on information available (the rating runs from A+ to F). There were two complaints to BBB in 2012, the last in June. Both apparently were resolved. As for online comments, we found an odd thing, which was that the negative ones were all worded in the same way. Who writes these things? And so we did some more research and suffice it to say, we found that this air duct cleaning business is very competitive; the margins are thin. Anyway, we decided to take a chance because the price was right. They came to our house and were on-time, courteous, careful, and efficient. They didn’t try to oversell anything. They just provided the service and left. We have recommended them to friends.
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Kevin Dassel
2 years ago
Excellent service - and a great price! I helped my grandmother coordinate and schedule some Spring maintenance for her house, and chose 1st American air for her HVAC vent cleaning. It hadn't been done in years... Nothing but good reports - the technicians were on time, knowledgeable, fast, and courteous - and they cleaned up after themselves. Being all the way across the country, I was very pleased that my 87-year-old grandmother was happy... Not. An. Easy. Task. I would definitely recommend them to anyone.
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A Google User
5 years ago
Called 1st American Air to my house to do a duct cleaning service. They pushed very hard to sell me additional services that included an intake air filter for $150 and a furnace cleaning for $800. When I refused these services the sales person pushed harder and even started insulting my family. I had to kick the 1st American Air guys out of my house with the duct cleaning incomplete. Avoid this company unless you feel like being taken advantage of.