So story time.
I just got home from work, and for the first time tonight, I was floated from my usual home on med-surg, to the ED. And while I know we all have our major flaws in health care, and we all have the ability to get jaded and judgmental from time to time...Holy Cow, ED staff really disappointed me.
Sure, on one hand, I know and realize that they probably see more drug addicts and seekers than I do, and more frivolous visits than I do up on the unit. And of course, I understand that a very young girl coming in with nothing other than a headache might look very suspicious. But guess what? Being suspicious doesn't solve the problem. You know what does? Attentive patient care.
I'm not yet an RN, and I was new to the ED by only about two hours. And yet, I managed to somehow be the only one save for the physician to find out that this girl's family has a history of MS, and that her (also young) sister had just been diagnosed after (you guessed it) presenting with chronic headaches.
So maybe her headache was just a headache. Or maybe it's more, but could have been dealt with better as an outpatient, or maybe it really warranted an immediate visit. But what does no good is the assumption that only one of those three things was possible.
I'm happy to go back to my comfy cozy med surg home, where the drug addicts are obvious and beat me up but at least the staff still cares.